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-   -   BA's new seating policy and it's effects on OW (https://www.flyertalk.com/forum/oneworld/633584-bas-new-seating-policy-its-effects-ow.html)

Dave Noble Dec 11, 2006 12:28 pm


Originally Posted by Traveloguy (Post 6827389)
Dave, IMHO you seem quite happy for airlines to take away benefits and not complain. Personally I feel that this is yet another "death by 1000 cuts".

There are some things I am concerned about, being able to select 1AC is not one of them. I now have no issues for seat selection on longhaul services ( e.g. can get 1A/1K on my 1st sectors if I want them ) plus this problem may only be temporary. 1AC is a bit nicer than 3AC, but 2AC is no different at all ( so losing that is minor ).

For a OW Sapphire member, this change is greatly positive since instead of about the 1st 6 rows of CE being blocked off, now only 1AC/2AC are restricted

As an OW Emerald, I see it as a minor loss but for a OW Sapphire, a great improvement and so I don't see that the sky is falling in


Dave

Traveloguy Dec 11, 2006 12:39 pm


Originally Posted by Dave Noble (Post 6829731)
For a OW Sapphire member, this change is greatly positive since instead of about the 1st 6 rows of CE being blocked off, now only 1AC/2AC are restricted
Dave

Not sure what flights you are looking at, but many flights (B737/A320) with CE only have 3-4 rows!

Anyhow, glad that your happy with the downgrade, although I suspect many of the rest of us are not.

In fact the BA board is such up in arms about the changes that the thread has quickly become one of the most ever read threads on the BA board in a matter of a week! Whilst they are obviously not complaining about the loss of OW Emerald benefits, their complaints will also affect us.

I do have to question why you seem happy that OW Emerald, OW Sapphires all seem to have the same access as BA Blue. Personally I think that if you bother to fly the alliance as much as some of us do, you should have better access to seating than a BA Blue, especially considering it is a defined benefit of the OW alliance.

virtualtroy Dec 11, 2006 12:41 pm


Originally Posted by Dave Noble (Post 6829731)
For a OW Sapphire member, this change is greatly positive since instead of about the 1st 6 rows of CE being blocked off, now only 1AC/2AC are restricted

Depends on the route, Dave. The forward bookings I've looked at show at least the first 3 rows on the A/C side blocked. Carte blanche on the D/E/F side, but then don't fancy sitting next to a stranger if I've paid for a premium seat.

And as for smaller CE configs, I'm sure the only reason why the first row of Y is set aside for elite status pax is so that they can kick the back of the last row of C :D

ANstar Dec 11, 2006 12:41 pm


Originally Posted by Traveloguy (Post 6827389)
Dave, IMHO you seem quite happy for airlines to take away benefits and not complain. Personally I feel that this is yet another "death by 1000 cuts".

Here Here....

Well I have been booted out of all my CE flights and moved to the EF side form having AC reserved. I'm Sapphire and my partner Emerald... So I'm not too happy with the changes.

Haven't noticed anything good opening up in J long haul either.... don;t really care about F as I don't fly it that often.

All in all I'm not that happy with the changes.

Dave Noble Dec 11, 2006 12:43 pm


Originally Posted by Traveloguy (Post 6829803)
Not sure what flights you are looking at, but many flights (B737/A320) with CE only have 3-4 rows!

The ones I have booked at the moment have about 10 rows. I was in 1A, when this all changed I was auto moved to 1F and I then just moved it to 3C.

Dave

ANstar Dec 11, 2006 12:44 pm


Originally Posted by Dave Noble (Post 6829833)
The ones I have booked at the moment have about 10 rows. I was in 1A, when this all changed I was auto moved to 1F and I then just moved it to 3C.

Dave

Same here Dave - This happened on about 3 of my flights.

For my Y flights I have been able to get row 9 on the 320 and 8 on the 319

Dave Noble Dec 11, 2006 12:50 pm


Originally Posted by Traveloguy (Post 6829803)
I do have to question why you seem happy that OW Emerald, OW Sapphires all seem to have the same access as BA Blue. Personally I think that if you bother to fly the alliance as much as some of us do, you should have better access to seating than a BA Blue, especially considering it is a defined benefit of the OW alliance.

Under the old scheme, Emeralds had access to some seats in CE that Sapphires et al never did. There is nothing in the OW scheme that says that Emeralds should get better seating than Sapphire ( QF doesn't offer better seating to Emeralds over Sapphire )

You are being very disingenuous about non status members. Except for those who are travelling using a corporate deal with BA, non status members can only pre-select seats when travelling in First, J/C/W or Y classes. It makes perfect sense to me for BA to offer this benefit to this set of passengers.



Most people will not be able to pre-select a seat until check in opens (e.g. a non status person on a DONE4 has no pre-seating access) . To me , this comes overall as a benefit for status passengers and full fare passengers to me.

Dave

Traveloguy Dec 11, 2006 1:09 pm


Originally Posted by Dave Noble (Post 6829899)
Under the old scheme, Emeralds had access to some seats in CE that Sapphires et al never did. There is nothing in the OW scheme that says that Emeralds should get better seating than Sapphire ( QF doesn't offer better seating to Emeralds over Sapphire )

You are being very disingenuous about non status members. Except for those who are travelling using a corporate deal with BA, non status members can only pre-select seats when travelling in First, J/C/W or Y classes. It makes perfect sense to me for BA to offer this benefit to this set of passengers.

Have you actually read and understood this thread? :confused:

Emeralds and Sapphires now have NO better access to seats than a non-status member. This thread is also not discussing the difference of Sapphire vs an Emerald seating. This thread is discussing the removal of this benefit completely.

Could I suggest in future you post something of value to the debate as I think thus far you seem to be missing the point of this thread. :)

Dave Noble Dec 11, 2006 1:20 pm


Originally Posted by Traveloguy (Post 6830023)
Have you actually read and understood this thread? :confused:

Emeralds and Sapphires now have NO better access to seats than a non-status member. My thread is also not discussing the difference of Sapphire vs an Emerald seating. This thread is discussing the removal of this benefit completely.

Could I suggest in future you post something of value to the debate as I think thus far you seem to be missing the point of this thread. :)

A no status member has NO pre seating facility (except for those in 1st, J/C/W/Y and those with corporate deals )

How can you argue that Emeralds and Sapphires have no better access to seats than someone who cannot access them at all

A non status member travelling on a DONE4 cannot pre select any seat , whilst you can choose from nearly all seats

Dave

Traveloguy Dec 11, 2006 1:22 pm


Originally Posted by Dave Noble (Post 6830111)
A no status member has NO pre seating facility (except for those in 1st, J/C/W/Y and those with corporate deals )

How can you argue that Emeralds and Sapphires have no better access to seats than someone who cannot access them at all

Dave

They DO have the ability to select a seat at time of booking (although this is not using BA.con).

When can we get a head banging on wall smiley? :(

virtualtroy Dec 11, 2006 1:24 pm

Come on guy this is becoming a little personal....

Dave Noble Dec 11, 2006 1:33 pm


Originally Posted by Traveloguy (Post 6830124)
They DO have the ability to select a seat at time of booking (although this is not using BA.con).

Assuming they finish sorting out any seating map issues, then a non status member will have no access to pre-select whilst Sapphire/Emeralds can according to the policy. This policy is a definite plus to me as a person with status. All I may have lost is access to a cpl of AC seats in CE, but that really has zero concern to me. With many people no longer being able to select seats at all under the policy, it seems overall positive

They could definately have made a better job at implementing this policy

Dave

og Dec 11, 2006 2:22 pm


Originally Posted by AN_Boy (Post 6829824)
Here Here....

Well I have been booted out of all my CE flights and moved to the EF side form having AC reserved. I'm Sapphire and my partner Emerald... So I'm not too happy with the changes........All in all I'm not that happy with the changes.

Exactly what I posted above - except that we are both QF WPs (OWE status). I don't like row 1 as I don't like looking at a bulkhead and having less leg stretch out room. The second row is my preference (and what I had previously selected).

BA can't use the line "you should be a BA EC gold member" as they booted out all Oz based EC members over to the QF program. Therefore QF WPs should have the same status options as their cousins in the BA program.

jkirsch Dec 11, 2006 4:23 pm

I contacted OW recently concerning BA's policy change and got the following response. Looks like its just taking BA a little while to get the system all worked out.


Dear jkirsch,

Thank you for your interest in oneworld. I understand that there has not been any clear information regarding oneworld Emerald and Sapphire members flying on BA flights. oneworld Emerald and Sapphire members should still have the same benefits regarding preferential seating at time of booking as BA Executive Club Elite flyers. We are also concerned about this issue but understand that BA staff and systems are still going thru a transition period and maybe not be fully functional for OW Emeralds and Sapphires. We are looking into these issues. If you are still having problems as an Elite Flyer, please let us know so that we can help solve any confusions.

Thank you,
Brian
oneworld webmaster

Dave Noble Dec 11, 2006 4:51 pm

Based on that email reply, it seems that the current problems are transient and that the policy will bring rows 1 and 2 back in CE for OW Emeralds once they have sorted out this fiasco of an implementation.

Dave

Gardyloo Dec 11, 2006 4:53 pm


Originally Posted by Dave Noble (Post 6831547)
Based on that email reply, it seems that the current problems are transient and that the policy will bring rows 1 and 2 back in CE for OW Emeralds once they have sorted out this fiasco of an implementation.

Dave

Or, it being BA (cf. interline baggage transfers through LHR) maybe not.

Traveloguy Dec 13, 2006 7:00 am

FWIW, I received the following e-mail from OW:


Originally Posted by OW
Dear Mr Traveloguy,

We are currently clarifying our preferred seating policy with all oneworld carriers and will have further communication shortly.

Regards,

XXXX XXXXXXXXXX
Manager Consumer Fare products / Frequent Flyer Programmes

oneworld Alliance
Suite 980 355 Burrard Street | Vancouver, BC | V6C 2G8 | Canada

Sounds like something at least is happening behind the scenes.

nbevan Dec 19, 2006 10:03 am

BA Shorthaul economy
 
I have bookings on BA in Eurotraveller, and despite having my OneWorld Emerald FF number in the booking I get the message "Seat choice available at check in". The is in contrary to the stated policy "Gold and Silver Executive Club members, oneworld equivalents, can choose their seat at the time of booking and change at any time until they have checked in."

The BA Executive Club desk said that the system does not recognize my FF number as elite.

I could not make out from previous posts whether anyone else had had success with seat allocation for BA European economy class bookings?

LRD Dec 19, 2006 10:10 am


Originally Posted by nbevan (Post 6871771)
I could not make out from previous posts whether anyone else had had success with seat allocation for BA European economy class bookings?

I can select seats, but only aft of the exit rows. :td:

nbevan Dec 19, 2006 10:26 am


Originally Posted by LRD (Post 6871824)
I can select seats, but only aft of the exit rows. :td:

Which system did you make your booking on? My travel agent made my booking, and I had to enter my own FF number using MMB on ba.com.

Maybe you made your booking on aa.com, and it transferred your status across?

LRD Dec 19, 2006 10:27 am


Originally Posted by nbevan (Post 6871919)
Which system did you make your booking on?

Yep, I did book on aa.com.

millionmiler Dec 19, 2006 11:19 am


Originally Posted by Dave Noble (Post 6831547)
Based on that email reply, it seems that the current problems are transient and that the policy will bring rows 1 and 2 back in CE for OW Emeralds once they have sorted out this fiasco of an implementation.

Dave

If BA keeps screwing up every day, how long can it be called transient?

Dave Noble Dec 19, 2006 1:07 pm


Originally Posted by nbevan (Post 6871771)
I could not make out from previous posts whether anyone else had had success with seat allocation for BA European economy class bookings?

I only have some J short hauls , however I have had no issues with seat assignment other than not being able to get row 1 or 2 which is hardly a major issue; row 3 is just as good as row 2

Dave

ANstar Dec 19, 2006 2:00 pm


Originally Posted by Dave Noble (Post 6872859)
I only have some J short hauls , however I have had no issues with seat assignment other than not being able to get row 1 or 2 which is hardly a major issue; row 3 is just as good as row 2

Dave


To be honest, If I don;t have 1 A/C then 2/3 are the same in my eyes - actually I would prefer 3 I think as you can see more of whats going on :D

Dave Noble Dec 19, 2006 3:11 pm


Originally Posted by AN_Boy (Post 6873180)
To be honest, If I don;t have 1 A/C then 2/3 are the same in my eyes - actually I would prefer 3 I think as you can see more of whats going on :D

True enough; the only negative I have had is not being able to get row 1 ( though that may change as they iron it out ) so I am having a hard time getting worked up over the change

Dave

mannen Dec 19, 2006 6:14 pm

I'm booked into Y and on the A320 I can select any seat beginning from row 5 (except emrg exit), that means all seats in Y.
On the 744 38J I can select all seats beginning from row 25 (except emrg exits), also all seats in Y.
I booked my flight on BA.com and filled in my FF#, but somehow the status didn't transfer. I called them and asked about reserving a seat and they said that they could not do that for me, so I said that I read on their homepage that OW Sapphire should be able to reserve a seat. The agent said that my status was not registered, she removed the FF# and added it again, and now she could view the seat map but not select any seat.
The next morning I tried MMB and could select seats.
So my advice is: Make sure that your status is reflected in your booking, if it isn't, give the systems some time to update and then try to reserve a seat again.

Traveloguy Dec 20, 2006 4:47 am


Originally Posted by mannen (Post 6874740)
So my advice is: Make sure that your status is reflected in your booking, if it isn't, give the systems some time to update and then try to reserve a seat again.

It's easy to tell whether your status is recognised under MMB as if you click on the "at the airport" tab, it will tell you what lounge you have access to.

LRD Dec 20, 2006 5:01 am


Originally Posted by Traveloguy (Post 6876900)
It's easy to tell whether your status is recognised under MMB as if you click on the "at the airport" tab, it will tell you what lounge you have access to.

That's a great tip. Thanks.

However, even though it tells me I have access to the FIRST lounge at LHR, it will not let me select a seat in ET forward of row 12 on a A321.

cathayboy Dec 20, 2006 5:51 am

One other note BA do not include OW elite members in their pre flight editing! so look forward to lots of hassle checking in!
QF and CX do for all OW's^
I have also had lots of times when I've known the flight to be over sold and upgrades are on the cards, where as a OW Emerald you would expect a chance even BA Blues get the seat! It is policy BA first regardless of status then OW:td:

IceTrojan Dec 20, 2006 6:05 am


Originally Posted by Traveloguy (Post 6840805)
FWIW, I received the following e-mail from OW:


Dear Mr Traveloguy,

We are currently clarifying our preferred seating policy with all oneworld carriers and will have further communication shortly.

Regards,

XXXX XXXXXXXXXX
Manager Consumer Fare products / Frequent Flyer Programmes

oneworld Alliance
Suite 980 355 Burrard Street | Vancouver, BC | V6C 2G8 | Canada
Sounds like something at least is happening behind the scenes.

Hmm... I wonder if we can get OW to deal with the BA lounge Dragons in MIA.

Traveloguy Dec 20, 2006 6:38 am


Originally Posted by LRD (Post 6876937)
That's a great tip. Thanks.

However, even though it tells me I have access to the FIRST lounge at LHR, it will not let me select a seat in ET forward of row 12 on a A321.

That's exactly what I have been jumping up and down about for the last two weeks!

Time to join my crusade! ;)

LRD Dec 20, 2006 6:42 am


Originally Posted by Traveloguy (Post 6877220)
Time to join my crusade! ;)

Count me in!

millionmiler Dec 20, 2006 8:00 am


Originally Posted by Traveloguy (Post 6840805)
FWIW, I received the following e-mail from OW:



Sounds like something at least is happening behind the scenes.


BA is probably trying to decide between giving OW members "the finger" using the left hand or the right hand.

Viajero Dec 20, 2006 8:32 am


Originally Posted by millionmiler (Post 6877647)
BA is probably trying to decide between giving OW members "the finger" using the left hand or the right hand.

BA has two left hands.

nbevan Dec 20, 2006 9:28 am


Originally Posted by Traveloguy (Post 6876900)
It's easy to tell whether your status is recognised under MMB as if you click on the "at the airport" tab, it will tell you what lounge you have access to.

No advance seating and no mention of a lounge for me. :td:

My guess is that unless you book through aa.com, the BA system does not know your elite status (the same problem that BA lounge dragons have trying to verify status?).

Dave Noble Dec 20, 2006 3:51 pm


Originally Posted by nbevan (Post 6878181)
No advance seating and no mention of a lounge for me. :td:

My guess is that unless you book through aa.com, the BA system does not know your elite status (the same problem that BA lounge dragons have trying to verify status?).

How did you add the frequent flyer number? Give them a call an remove n readd the number and the status should be obtained

Dave

number_6 Dec 20, 2006 4:41 pm


Originally Posted by cathayboy (Post 6877055)
...I have also had lots of times when I've known the flight to be over sold and upgrades are on the cards, where as a OW Emerald you would expect a chance even BA Blues get the seat! It is policy BA first regardless of status then OW:td:

My very limited experience with BA with op-ups is the opposite (Emeralds after BA Gold but before BA Silver). I've seen it happen this way and not as BA Blue before Emeralds, however this has been claimed fairly frequently on FT (generally by BAEC members, I suppose this myth helps to cushion the shortcomings of that program). Perhaps it happens during last-minute op-ups when closing a flight, but definitely not as standard BA procedure.

Dave Noble Dec 20, 2006 6:48 pm


Originally Posted by number_6 (Post 6880846)
My very limited experience with BA with op-ups is the opposite (Emeralds after BA Gold but before BA Silver). I've seen it happen this way and not as BA Blue before Emeralds, however this has been claimed fairly frequently on FT (generally by BAEC members,

The experiences I am aware of also fit this general model in that they have upgraded other OW status members. Regardless, in regards to the complaint about it, there is nothing stated anywhere that says that people with OW status will be upgraded ahead of others. If they chose to upgrade people based on hair colour there would be no grounds for complaint

Dave

number_6 Dec 20, 2006 8:10 pm


Originally Posted by Dave Noble (Post 6881409)
... there is nothing stated anywhere that says that people with OW status will be upgraded ahead of others. If they chose to upgrade people based on hair colour there would be no grounds for complaint

But grounds for voting with your feet and flying LH instead. With the messes at LHR these months, one after another, transiting FRA and MUC instead is looking a lot more attractive (and now LH is bidding to create a new hub at BCN, which will probably be accepted). LH has its own set of problems, but has steadily improved each year for the past 5 years and since the LX acquisition is becoming quite a competitor to BA.

Dave Noble Dec 21, 2006 12:30 am

Looks like shorthaul seat assignments may have been sorted out. As a OW Emerald , I was able to re-select 1A ( after ticking the box agreeing that I was suitable for an exit row )

Dave


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