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-   -   xONEx Resissue Issues (https://www.flyertalk.com/forum/oneworld/579925-xonex-resissue-issues.html)

mrboh Jul 17, 2006 9:57 am
xONEx Resissue Issues
 
I currently have a ticketed LONE4 with departure from SYD scheduled for September. I am considering a change in routing, but my TA advises that this will incur a reissue fee. My understanding of the most recent rule set is that for Areas 2/3 unlimited changes are allowed prior to departure, regardless of ticketing status. Can anyone clarify this?

If my TA is indeed correct, does making a stopover at a destination that is currently only transited class as a routing change? I am flying MEL-xLHR-TXL but it may be convenient to make a 'stopover' at LHR in order to connect to a separately-booked flight.

Thanks in advance!

christep Jul 17, 2006 10:10 am
You are correct - the TA seems to be trying to avoid doing some work!

A change from an x (transit) to an o (stopover) is a routing change (ticket reissue due to extra taxes etc.).

jerry a. laska Jul 17, 2006 10:36 am
Originally Posted by mrboh
I currently have a ticketed LONE4 with departure from SYD scheduled for September. I am considering a change in routing, but my TA advises that this will incur a reissue fee. My understanding of the most recent rule set is that for Areas 2/3 unlimited changes are allowed prior to departure, regardless of ticketing status. Can anyone clarify this?If my TA is indeed correct, does making a stopover at a destination that is currently only transited class as a routing change? I am flying MEL-xLHR-TXL but it may be convenient to make a 'stopover' at LHR in order to connect to a separately-booked flight.
Thanks in advance!
45N TRAVEL ORIGINATING AREA 2/3:
46N BEFORE DEPARTURE:
47N .
48N . 1. UNLIMITED CHANGES PERMITTED WITHOUT CHARGE.
49N . 2. DATE/TIME AND ONEWORLD CARRIER CHANGES ARE
50N . PERMITTED WITHOUT REISSUE PROVIDED ORIGIN,
51N . DESTINATION, CONNECTING POINTS AND INVENTORY
52N . REMAIN THE SAME.
53N AFTER DEPARTURE:
54N .
55N . 1. DATE/TIME AND ONEWORLD CARRIER CHANGES ARE
56N . PERMITTED WITHOUT REISSUE PROVIDED ORIGIN,
57N . DESTINATION, CONNECTING POINTS AND INVENTORY
58N . REMAIN THE SAME.
59N . 2. EFFECTIVE FOR TICKETS ISSUED ON/BEFORE 14AUG05
60N . CHANGES OTHER THAN DATE/TIME/ONEWORLD CARRIER ARE
61N . PERMITTED AT A CHARGE OF USD 75.00. THE TICKET
62N . MUST BE REISSUED.
63N . 3. EFFECTIVE FOR TICKETS ISSUED ON/AFTER 15AUG05
64N . ROUTING CHANGES OTHER THAN DATE/TIME AND ONEWORLD
65N . CARRIER PERMITTED AT A CHARGE OF USD125.00 PER
66N . TRANSACTION.
67N . 4. IF THE REROUTING RESULTS IN AN INCREASE TO THE
68N . NUMBER OF CONTINENTS/EXTRA FLIGHT SEGMENTS
69N . PREVIOUSLY CHARGED, THE TICKET SHALL BE
70N . RECALCULATED. TICKETS MAY BE REISSUED TO A
71N . HIGHER FARE AND THE INCREASE IN FARE WILL BE
72N . COLLECTED. WHEN THE REROUTING RESULTS IN A
73N . REDUCTION TO THE NUMBER OF CONTINENTS OR EXTRA
74N . FLIGHT SEGMENTS PREVIOUSLY CHARGED, NO REFUND
75N . WILL BE GIVEN, NO REFUND WILL APPLY.

mrboh Jul 17, 2006 11:31 am
Originally Posted by christep
You are correct - the TA seems to be trying to avoid doing some work!
Or trying to make some extra cash, oh well. Thank you both.

number_6 Jul 17, 2006 1:02 pm
Originally Posted by mrboh
Or trying to make some extra cash, oh well. Thank you both.
To be fair to the TA, most outsource the ticket writing function and pay a fee per ticket issued, so the re-issue may well be money out of the TA's pocket. And QF will charge you a service charge for the re-issue, even when the re-issue itself is free in the fare rules.

Kiwi Flyer Jul 17, 2006 3:04 pm
Originally Posted by mrboh
I currently have a ticketed LONE4 with departure from SYD scheduled for September. I am considering a change in routing, but my TA advises that this will incur a reissue fee. My understanding of the most recent rule set is that for Areas 2/3 unlimited changes are allowed prior to departure, regardless of ticketing status. Can anyone clarify this?

If my TA is indeed correct, does making a stopover at a destination that is currently only transited class as a routing change? I am flying MEL-xLHR-TXL but it may be convenient to make a 'stopover' at LHR in order to connect to a separately-booked flight.

Thanks in advance!
Yes there is no xONEx reissue fee, however your TA may (legitimately) charge you a service fee for the extra work. I recently reissued an xONEx and my TA seemed to have old rules (using Amadeus) which didn't allow free reissues.

Note that changing LHR to a stopover will increase your taxes. Plus you have any increase in "taxes" since the original issue, which could be significant.

mannen Jul 18, 2006 4:38 am
Yeah, STA Travel in Australia tried to charge me $50 service fee to change the date on my LONE4, so I just called AY and made the change directly with them. STA Travel in Sweden on the other hand did it for free, but as I had a paper ticket I did need to pay for having a new one printed.
TAs seem to charge whatever they want, and they will usually get away with it.

mrboh Jul 18, 2006 9:39 pm
Originally Posted by mannen
Yeah, STA Travel in Australia tried to charge me $50 service fee to change the date on my LONE4, so I just called AY and made the change directly with them. STA Travel in Sweden on the other hand did it for free, but as I had a paper ticket I did need to pay for having a new one printed.
TAs seem to charge whatever they want, and they will usually get away with it.
I am also dealing with STA Travel, however after further discussion it seems they are not charging a service fee, apparently the charge arises from getting AA to reprint the ticket.

christep Jul 18, 2006 9:56 pm
Originally Posted by mannen
Yeah, STA Travel in Australia tried to charge me $50 service fee to change the date on my LONE4, so I just called AY and made the change directly with them. STA Travel in Sweden on the other hand did it for free, but as I had a paper ticket I did need to pay for having a new one printed.
You don't need to reprint the ticket just for a date change! The ticket coupons are not endorsed "Valid Flt/date shown" and are therefore valid on any flight on that route for which you hold a reservation (within the overall 12 month validity of the ticket, and given that you must use the coupons in sequence). Just change the reservation and turn up with the ticket as is. Everything will be fine.

number_6 Jul 18, 2006 10:14 pm
Originally Posted by mrboh
I am also dealing with STA Travel, however after further discussion it seems they are not charging a service fee, apparently the charge arises from getting AA to reprint the ticket.
Your original post specified a change in routing -- and that does require a reissue of the ticket. And the "AA charge to reprint the ticket" fee is not the OWE reissue fee. The ticket does not need to be reprinted by AA, it can be hand-written by STA for example ... AA is acting as a sub-contractor doing the ticket issue for the TA, and not as an airline in this instance ... other TAs would use other means for printing the ticket (at varying prices).

As christep mentions, for only date changes there is zero need to reprint the ticket (even airline changes are allowed) ... reissue is needed only for a routing change. Oneworld has improved greatly about this in the past 2 years, used to be a hassle with some airlines if there was a date/airline change on the coupon, they were always supposed to accept it without reissue but some airlines/airports did not know this rule very well. No problem these days.


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