Status check for RTW ticket through Qantas
 

Hi experts at flyertalk,

I recently booked a OW RTW ticket starting from CAI. The initial routes are CAI-AMM, DOH-HKG, HKG-MEL, etc.. I called Qantas to add a flight segment for AMM-DOH a few weeks ago, but from Cathay Pacific app, this segment was never issued.

I then called Qantas again today for issuing the AMM-DOH segment. After an hour wait, the agent told me he still worked on the request and would call me back within 24 hours. Interestingly, the reservation now is changed to DOH-HKG, HKG-MEL, etc.. and the CAI-AMM segment is missing. More interestingly, from Cathay Pacific app, it shows all the segments are not issued except the DOH-HKG. I am not sure if I should worry about this, but it seems to me that the entire ticket is somehow canceled. If so, is there a way to reinstate the ticket?

By the way, I have the ticket number (starting with 081). Is there a way to check the ticket status instead of checking on Cathay Pacific app?

Have you flown the first segment?
Qatar QR manage my booking will accept an e-ticket number.

OP's other thread on this trip.. https://www.flyertalk.com/forum/onew...servation.html
Has this post 28 March 2024

Nope, I haven't flown the RTW ticket yet.

Luckily, I am still able to retrieve my booking with the eticket number on QR. The result is the same, CAI-AMM segment is missing.. What does this indicate :/

According to the fare rules: If you haven't flown the first segment and you are making a routing change (adding a segment), the ticket will be recalculated to the current fare.

Will they cancel the original ticket and issue a new one without my authorization?

They wouldn't issue a new ticket unless they got payment for the fare difference I would imagine. I understood from your initial post that the original ticket was issued with AMM-DOH as a surface segment. You then (after the issue of the original ticket) wanted to add a flight segment there. Even if it was unintentional from your part but you approved the flight reservations and paid for the ticket then you're probably facing an uphill battle. Hope you manage to sort it out, please report back.

Thanks. I didn’t pay any fare difference and just asked for adding a segment. :/

They will reinstate inadvertently cancelled segments in my experience, so if your ticket was never reissued then you "should" be able to demand they reinstate the broken itinerary.

But I think this came up in earlier conversation in other threads, you can't add AMM-DOH onto the itinerary until you land in AMM and that coupon shows as used. Otherwise you're triggering a re-fare and that original fare isn't there anymore. I think you have been given very good advice in that thread to just hold tight until you've flown the segment, we all knew that once the ex-CAI fare got repriced then no ticketed point changes would be possible until the first segment is flown. (well without forking out several thousand dollars extra)

For other departure points, a re-fare isn't an issue since they aren't volatile. It's only the recent ex-CAI that you don't want re-fared.

I do hope you get your ticket back, but QF have demonstrated a strong lack of cooperation recently on these tickets.

Thank you.

I received a phone call from Qantas, and they told me they are able to issue the tickets with AMM-DOH but one segment has to be changed as the original one has no availability. I accepted the change. They asked for $125 change fee per person, but got it waived upon my request.

They assured the new ticket will be issued within 24 hours. Now it has been more than 12 hours and still it’s not issued yet :(

Wow, I'm shocked. QF may be turning a new leaf. I know not to look a gift horse in the mouth but I think I'd have inquired about CAI-DOH directly then without the AMM detour, even if it was $125.