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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by uncertaintraveler: (1) does anyone have any experience with this 16 segment "rule"? (2) Do surface segments really matter in ticketing the itinerary?</font> (2) Surface sectors does not matter, but I doubt the RTW desk will take them off. When I showed up at YYZ airport to get it ticketed, the ticket agent had no problem removing the surface sectors to reduce the total segments down to 16, but he wasn't the RTW desk and didn't look forward to spending an hour writting [This message has been edited by hsi.chang (edited 03-05-2003).] |
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by uncertaintraveler: Thanks. I tried to ticket my itinerary with BA once, but was told the LHR-Cairo segment was against their rules because I was going back to Asia (?!?) after leaving there. </font> Also, from checking the CX website they don't fly to/from CAI, so hard to see how this would work other than from insude EUR [This message has been edited by DP-UK (edited 03-05-2003).] |
BA RTW desk can be reached at 1-800-828-7797. Don't let them redefine the world's geography!
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Thank you so very much.
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BTW, there is no reason to fear a handwritten ticket. I travelled through most of the cities you are going to and a bunch more, with a handwritten RTW last year, without any problems. The ticket is just a bunch of the standard, old, four segment tickets cross referenced and stapled together. I think I had about 30 total segments including a couple of "surface" connections.
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ExMo: BA RTW desk can be reached at 1-800-828-7797. Don't let them redefine the world's geography!</font> Dave |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Dave Noble: Other than the redefinition already in place of Cairo being in Europe rather than Africa ? http://www.flyertalk.com/forum/smile.gif Dave</font> |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2"> (1) 16 segment rule is a SABRE limitation, and since you're booking through AA RTW Desk, you face this limitation. I believe if you book through BA you wouldn't have this issue, and they have more offices throughout your destinations making possible changes easier. </font> |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Darren: That's an AA Sabre limit, not a Sabre limit. Sabre can book up to 24 or something.</font> HOWEVER, that said, all the taxes must still fit into the "fare calculation" box and if it exceeds, it must be handwritten. There is no way around that. FYI - BA's computers, AMADEUS, can handle only something like 12 segments before it has to be handwritten. Only CX's system can handle more than the 24 segments but it requires creative ticketing in that they split the fare calculation and taxes into two seperate tickets. Not exactly kosher and if encountered with a reissue by another Oneworld airline, it will face problems. FYI 2 - Hand written tickets are VALID forms of travel documentation as long as they are done correctly. Since AA is issuing the ticket, I would say they'd probably have more experience than the average travel agency with hardly any ticketing experience. Most agencies these days don't even know the difference between a NUC from an MCO! [This message has been edited by Guy Betsy (edited 03-05-2003).] |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy: FYI - BA's computers, AMADEUS, can handle only something like 12 segments before it has to be handwritten. Only CX's system can handle more than the 24 segments but it requires creative ticketing in that they split the fare calculation and taxes into two seperate tickets. Not exactly kosher and if encountered with a reissue by another Oneworld airline, it will face problems. [This message has been edited by Guy Betsy (edited 03-05-2003).]</font> The following quoted from Worldspan Assistant: <font face="Verdana, Arial, Helvetica, sans-serif" size="2">"Guidelines for PNRs with More Than 16 Segments If you need to Manually Price an itinerary that exceeds 16 segments, including ARNKs, the itinerary needs to be broken and two sets of tickets issued. The following guidelines should be used: 1. The customer or airline determines which segments should be issued on the first ticket. 2. Create a Manually Priced Multiple Ticketing Record using segment select (e.g., 4/R-S1-9#TR) to indicate the segments to be issued on the first ticket. When entering the fare calculation information, the fare calculation for the entire itinerary should be shown. The base, tax, and total fare should reflect the cost of the entire itinerary. My Note:--> This is probably the problem! (But can they somehow "condense" the fare calculation or maybe omit a "space" here and there to get it to fit ticket?, or have only a portion of the fare calculation for segments that are NOT on the set of ticket?) My note: What about using part of the "endorsement" box to squeeze in some tax info? My RTW ticket issued by CX had some creative things like "2XQ4" instead of "Q4.00 Q4.00" in their fare calculation to get it to fit. 3. The remaining segments should be Manually Priced using the same guidelines shown in step 2 above (e.g., 4/R-S10-16#TR), creating a second ticketing record. 4. Issue the first set of tickets using TR1. 5. Issue the second set of tickets using TR2. If the form of payment is credit card, the approval code from the first set of tickets must be used to prevent debiting the credit card a second time. 6. The second ticket should be voided from the DDL/DDP immediately since ARC downloads ticket images to credit card companies nightly. This also prevents the amount from being doubled on the ARC report. "</font> Also, it says that "A Maxumum of 255 Ticket Records" can exist on one PNR" (thats 4080 segments, with 16 per ticket record) http://globallearningcenter.wspan.co...m#introduction [This message has been edited by daniellam (edited 03-05-2003).] |
If you dumped BA because their agent gave you an inane answer about CAI, the bad news is that it seems that all the airlines' once-unimpeachable rtw desks seem to have made a home for the occasional twit. It's an unfortunate fact of life in the new millennium. (Caveat: I haven't had any bad experiences with Cathay.)
A machine-printed ticket might be more legible, should you encounter an agent somewhere along the way who wants to check the details to make sure you were charged properly for taxes and fees for leaving his domain. With airlines that don't have mechanical limits, it depends on the agent's skill in stringing together the text that goes in the additional-fees box. Get a recommendation for a TA who's willing to ticket you on CX or QF stock and you'll have no problem. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy: I concur. AA's CRS cannot issue more than 16 segments. But SABRE (ironically part of AA) can. All you need to do is to have a SABRE accessed agency take over your booking. (They can just 'takeover' electronically over their CRS) and issue your ticket if it is less than 24 segments. </font> |
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by uncertaintraveler: What worries me about hand-written tickets is that I have very little confidence in the agents in this town. Seeing as how I'm in a "small" town, where simply taking a weekend trip to a neighboring state is seen as an international excursion, no one has any sort of experience with this sort of ticket. </font> |
I'm afraid that can't be done now. I was told several times that the woman who used to hand write the tickets has been let go due to budget cut-backs. The RTW desk said that for me to get the ticket, I would need to go to "any AA gate agent at any airport" and they could do it. I went to the local airport (AMA) and asked the agents at the check-in counter if they could hand-write the ticket and I was told "no" and that they didn't even know how to hand-write one.
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy: FYI - BA's computers, AMADEUS, can handle only something like 12 segments before it has to be handwritten. Only CX's system can handle more than the 24 segments but it requires creative ticketing in that they split the fare calculation and taxes into two seperate tickets. Not exactly kosher and if encountered with a reissue by another Oneworld airline, it will face problems.</font> |
It's a shame what these airline budget cuts have done to the customer service they once provided. http://www.flyertalk.com/forum/frown.gif
BA may be reluctant to do your ticketing, as it doesn't appear that you have any long distance BA segments unless you are planning to use them over CX on the HKG-LHR segment. If they decline then I would go back to the AA counter at AMA and insist that they find a way to get you the ticket. The excuse of not knowing how to hand write a ticket is bull. A supervisor or the station manager surely knows how to do it or can find a way internally at AA to get it done. That is there job. Don't let them off the hook. |
Just a thought...
Maybe if my ticket has to be handwritten, I would "write" the ticket myself! (I have read the ARC ticketing manuals on issuing manual tickets [IATA tickets would be similar except the boxes might be in slightly different places]) I would ask my travel agent for a print-out of my PNR which includes the fare calculation and taxes and "write" my ticket onto a "template" (photocopied from blank ticket stock) so that the travel agent can "review/check" my "ticket template" before I actually write onto "real" ticket stock (then they would validate it on with their carrier plates [a carrier like CX that pays commission of course!] on their "roller device" once they are satisfied that the ticket is written correctly). (If I can find a travel agent who would let me do this and maybe charge me $75 in service fees instead of $300) |
Oh, for God's sake.
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Welecome to Planet Lam! http://www.flyertalk.com/forum/rolleyes.gif
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by daniellam: ..I would ask my travel agent for a print-out of my PNR which includes the fare calculation and taxes and "write" my ticket onto a "template" (photocopied from blank ticket stock) so that the travel agent can "review/check" my "ticket template" before I actually write onto "real" ticket stock (then they would validate it on with their carrier plates [a carrier like CX that pays commission of course!] on their "roller device" once they are satisfied that the ticket is written correctly). </font> [This message has been edited by Guy Betsy (edited 03-08-2003).] |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy: No travel agent in his right mind would ever let you near their CRS much less write your own ticket! The "little roller device" is called a Ticket Validator. There is already a 'mistake' in your attempt mentioned above to write the ticket. If you can't figure out what it is, then you are not meant to issue your own ticket! </font> Ticket stock must be validated before written on? Well, one of the travel agents i've been to let me book my flights for a relative using their CRS and they can't get the booking classes right and find the fare we had in mind. |
CAI does seem like a useful starting point... Any comments of issues with the following ONE4 itinerary (or any equivalent routing which will maximise QF status credits/mileage):
CAI-SIN [via LHR]-HKG-NRT-HKG-MNL-PER-DRW-BNE-SYD-AKL-SCL-PUQ-SCL-GRU-LHR Also - I seem to remember that there might be a problem with booking this in D when it comes to LA flights in South America (some rule which means travelling in Y on the QF/LA codeshare AKL-SCL, as well as in Y on internal Chilean flights, irrespective of a J cabin being available). Any comments much appreciated. |
I do not think there are direct flights between MNL and PER. You either have to go via HKG, SYD or BNE. This would add an extra segment in Asia or SWP, neither of which have any segments left. However, it should be easy to rearrange your Oz stops, e.g. MNL-SYD-PER-DRW-BNE-AKL.
I know LA tends to be stingy in letting lose of their A seats but I haven't heard of problems with D. Of course, you must ticket the last segment in Europe LHR-CAI. Whether or not you fly it is up to you. [This message has been edited by ExMo (edited 03-09-2003).] |
A few days ago, I purchased 26 segments Oneworld Explorer Circle Trip at CX city ticket office of TYO.
It consits of hand-written flight coupons and computer printed coupons as follows. segment 1-8 -> hand-written segment 9 -> printed, indicating flight coupon 2 of 15 ... segment 21 -> printed, indicating flight coupon 14 of 15 segment 22-26 -> hand-written These coupon numbering says whole story. Furthermore, some taxs and airport service charges are printed on separate papers, and attached on reverse sides of flight coupons. Anyway, it took looong time. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Wasabi Tofu: A few days ago, I purchased 26 segments Oneworld Explorer Circle Trip at CX city ticket office of TYO. It consits of hand-written flight coupons and computer printed coupons as follows. segment 1-8 -> hand-written segment 9 -> printed, indicating flight coupon 2 of 15 ... segment 21 -> printed, indicating flight coupon 14 of 15 segment 22-26 -> hand-written These coupon numbering says whole story. Furthermore, some taxs and airport service charges are printed on separate papers, and attached on reverse sides of flight coupons. Anyway, it took looong time. </font> They issued it as a 15 segment ticket in a "condensed" format. Coupon 1 of 15 says "From: segment 1 to To: segment 8" and Coupon 15 of 15 says "From: segment 22 to To: segment 26" And when they issued the handwritten ticket for segments 1 to 8, they issued it "in exchange for (ticket number of coupon 1 of 15)" and for segments 22-26, "issued in exchange for(ticket number of coupon 15 of 15)". But this makes me wonder... Couldn't they have issued seperate printed tickets (on seperate ticket records) for the tickets they have handwritten? (in exchange for the coupons you mentioned?) Anyways, it is just a guess of what CX in TYO did. |
my experience with only 2 OWE tkts:
1: hand written by a DTW airport AA agent. once it is less the n16 segments it can be changed from hand written to computer printed if you need reissue in the middle of the travel. 2: computer printed as two ticket that cross referenced together by CTO in Auckland. The fare is divided into half among 2 tkt numbers but it can be printed. I am gonna do my third one ex UK/Europe in this summer with opendate... donno how it gonna be this time..(I think I will use AA since they seems nice to an EXP) |
I've seen some 'manual' tickets issued by incompetent travel agents taht are so questionable that when I presented the photo-copied of the ticket to some of the airlines concerned, they shrieked in horror.
1. Cathay Pacific gasped and said that they'd never accept such a ticket. 2. BA said that they'd never approve of such a ticket to be accepted. 3. AA laughed. 4. QF laughed even harder .. as they had no segments on the ticket. The agent issued a ticket comprising of over 6 books. The fare was guaranteed by AA but yet the ticket was plated on BA. Throughout the entire ticket, there was no fare in the fare box. This amount was only put on the LAST book of tickets, in USD with total taxes. The ticket originated in Sweden. There was no breakdown of each cities tax. There was no fare calculation. No breakdown as to which was the connecting city and which was the stopover. (Hence the taxes cannot be totalled). I had to get AA in Singapore to reissue the ticket for me as a favor as no one else would touch it. The ticket was eventually a printed ticket on AA. |
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