Well, good for you. If BA cancels your ticket for an invalid reason, then you have your 600 euros and free rebooking of the flight.

[MENTION=125209]2old4coach[/MENTION] (love the username!): thx for sharing your experiences. Regarding your questions, the ticket was issued by an agent with JL as the plating carrier. It is not ex-CAI but is also an "at-risk" ticket because of the fare circumstances. From reports by others with this same type of ticket it seems that if a RTW trip has already begun and the pax requests a change requiring reissue, other airlines have [sometimes] re-issued the ticket and have taken ownership of the ticket without any problem. OTOH, if the reissue is not done correctly it could clearly influence/invalidate the remainder of the ticket. In my case, I see an easy error that could occur related to dates: BA15 departs LHR on date X and arrives SYD date X+2. If an agent is willing to break up the trip into 2 segments (BA11+BA15), then BA11 should depart on date X but the agent would have to ensure that s/he cancels my original flight on BA15 and tickets me for the second half of BA15 to depart SIN on date X+1. If it is not done correctly (as in the sobering example offered by Wasabi Tofu) then poof! a no-show occurs and there goes the remainder of the ticket. It seems that, far from being an exact science, the success of changing these tickets relies heavily (and perhaps exclusively) on the knowledge and skills of the humans who intervene in an attempt to "help" the pax. Now, if only I could devise a way to both get my flights changed AND earn 600 euros.... <wink>

In my own experience, the risk of an agent leaving old segments in the reservation, causing a no-show, is minimal. It's also quite easy to check by using the GDS-supplied tools: checkmytrip and tripcase both provide access to the actual record, so you can see what is and isn't there. (Tripcase will not show AA-booked itineraries, but agent-issued ones are fine.)

Yes you are right. "Ticketed point rule applies!"
I stand corrected! ( I guess I just enjoy Singapore.. worth $125. to me...easy trip into the city, good food, etc.)

Cheers,
2old4coach

Writing this onboard QR8 (hello fab Q Suite https://www.flyertalk.com/forum/imag...starsmilie.gif).

I'm currently on two separate tickets
a) LHR-DOH-JNB 8th May
b) JNB-DOH-SFO 9th May (booked as part of a Oneworld RTW through BA)

I was only going to be in JNB for 9 hours for meetings. Basically arrive 9th May 09.50 and departing at 20.50. The LHR-DOH is very delayed and I just got an alert on the QR app to say that QR was "re-accommodating" me on the later DOH-JNB flight (landing at 15.00). This means it's pointless for me to be in JNB as I miss the meetings.

What I want to do on landing in Doha in 4 hours is drop the DOH-JNB and bring forward the DOH-SFO. However the RTW ticket rules mean I *have* to complete the JNB-DOH sector.

1) Is it technically possible for QR to waive the ticket rules for the xDone flight and allow me to drop the JNB-DOH in these circumstances without me losing the rest of the RTW sectors? And are my best chances with the ground staff at the airport or the BA GGL line (who did the ticket).
2) Bonus points for how I can get a refund for the DOH-JNB sector
3) Bonus bonus points for how to get the tier points and mileage (I know right. Very kiasu).

Thanks

That is a very interesting situation.
On one hand Qr cause the problem on the May 8th departure. However BA controls the ex JNB ticket. By the time you receive this post it might be too late. I would ask BA, however in my experience, a change like that may be impossible at the agent level, and may need to be escalated to a higher level.That takes time. If you get the India call center, they always defer to BA central reservations as they do not seem to have any authority to change much on the phone. I have not had any luck with any issues at the India call center. Also, I have not had good experience at the agent level at LHR. I hope you can do better than I and I hope you prove me wrong! I would talk to both BA and QR. IMHO I would just fly to JNB and start the JNB RTW as is to not put the RTW ticket $$ at risk!
Please let me know what the result was.
Good luck!

So the Qatar customer service at transfers is trying valiantly to change the decision from "computer says no". Not sure it will work yet but loving that they are actually trying.

And yes - we have lift off! They managed to do it for me.

What did they do? Drop your DOH-JNB on the one ticket, and drop JNB-DOH on the BA RTW?

WOW!!!
 

WOW!!!
WOW!!!!
WOW!!!

Congrats.

Let us know if you get to SFO and RTW ticket that is still valid. I hope they documented it all in the record. If you have any trouble latter QR can contact the "One World Liaison Desk" and validate their actions.
If you want more info PM me if you have a problem.

Airport agents have broad authority to disregard the fare and ticket restrictions, take ownership of other carriers’ tickets, issue arbitrary flight coupons, etc. during IRROPS. You would never get this from a call centre.

This is exactly correct.

Expert Flyer showing D but BA not
 

Expert Flyer is showing 9+ in D on QF8 February 14 DFW>SYD but BA doesn't see it. I am using POS as France in Expert Flyer but am originating in BRU (Belgium not available as POS). Could this be the issue?

Please enlighten me.

Most probably different POS that they are using. Australian flights are very tricky with different availability with different POS. Are you sure that it's not married segment issue? The used POS most probably depends which number you call in, BA seems to be using UK POS in most cases.

Wake up this useful thread with 2 questions:

Can you guys share your experience of re-issuing xONEx tickets during the pandemic?

Since March 2020, I had to keep changing (re-issue) my itinerary (the remainder of a DONE4) and hoping that I could fly in vain. I had it changed 3x since. Now I am pushing it off to the LAST allowable date of March 22, 2022 with my final and 16th segment. AA RTW Desk has allowed me to push it beyond the original 1-year to fly.

Each time I needed to make a change, AA RTW Desk agent had been quite efficient, but took over an hour on the phone each time. They told me the LAST day to fly this ticket is March 22, 2022.

Did you have your un-flown ticket (xONEx) re-issued, and what was your experience?

Since you've had great success, I'm not sure what you're asking. My own experience is similar, AA RTW desk allowed me to extend my 2020 RTW to the end of 2021, and allowed me to make routing changes without charge. I completed it and at the moment have no RTWs booked, which hasn't been the case for many, many years.

Thanks. Just wanted to see what others' experience had been. So yours was somewhat like mine.
I am not sure how AA RTW determines how far the existing ticket can be extended to. Mine was extended to March 22, 2022. (the magical date?)

In my case, in mid-2020 the AA RTW desk told me they had a new policy for COVID that allowed in-process RTWs to be extended for travel up to December 31st 2021. It sounds like they subsequently had a further extension.

For AA issued tickets March 31, 2022 is the magical date.

The AAgent on the phone told me for my ticket, the last day is March 22, 2022.
After my ticket was re-issued, there has been a cancellation by MH, so I have to call again :mad:
When I do, I will raised the March 31 date.

I was told the same thing back at the end of July when I rebooked my September travel to March, 2022 and with the last flight of my 2019 AONE3 now being on March 28, 2022. FWIW, this corresponds to expiry date listed under Travel Vouchers on this AA web page. I check here periodically to see if it's been extended as I'd prefer to do fall 2022 travel. If the expiry date isn't extended and F routes haven't resumed by March, I'll cancel my remaining 13 segments for a pro-rated refund.

Any idea how a pro-rated refund is calculated? Please let us know the outcome. Thanks.

No, I've never had the need to cancel a AONEn. 5% fee to cancel and what is stated in the oneworld Explorer fare rules regarding a partially used ticket:
Depending on how that is calculated, it could be $0 which wouldn't be good.

My fear is that “the fare for transportation used” is the sum of point-to-point fares so a half used ticket will be worthless.

One approach would be to do what AA does when allocating the fare and fees for AA-coded segments. This seems to be pro-rating the total fare and fees by the flight's percentage of total ticketed milage, with some additional adjustments, perhaps to allocate YQ and YR more for some flights than others. Another approach would be to try and determine a fare for the flights flown, which would typically be more than the total fare paid.

I believe that different airlines have taken different approaches to applying the voluntary refund provisions.
FWIW, see these threads:
https://www.flyertalk.com/forum/onew...-refund-2.html
https://www.flyertalk.com/forum/onew...cancelled.html

I remain somewhat skeptical about being able to force an airline to issue a pro rata refund based upon mileage flown versus the mileage of the original xonex ticket when seeking a voluntary refund. The applicable rule states:
The fare paid was for a xonex ticket with significant restrictions and requirements. The fare for the transportation used would be a fare for a ticket that could not be issued under the rtw ticket rules; the only fares for the routing would probably be point to point fares. Of course, this all would depend upon the jurisdiction where the ticket is issued and how amenable certain airlines are to issuing a pro rata mileage based refund. I have heard of CX and QR issuing such refunds in the last year or two.

Just an updated data point. I emailed to AA Customer Relations (Service) to ask for an extension. 2 weeks later, I received an email that OK'd the extension of my ticket to Dec 31, 2022. It also advised me not to let ticket expire before calling RTW desk to make changes.

Lucky you. We are near the end of a RTW that ends in Japan. We planned to stay a week in Japan before taking an NRT-BOS award flight to get home to BOS.

Our March 30 HEL-HND flight on JAL was just cancelled. Even if it operated as scheduled, we cannot enter Japan as “leisure” travelers. AA will not extend the ticket validity beyond March 31. AA says the remainder of our RTW ticket is worthless and we have to find our own way home from Europe. They are very apologetic about stranding us, but say there is nothing they can do.

BTW, I e-mailed AA customer Relations about a month ago asking about an extension. Every week I get this reply:

Thank you again for contacting American Airlines Customer Relations. This is an automated acknowledgment, to share with you that our responses may take a little longer due to our current volume. Please rest assured that we will get back to you as soon as possible. We appreciate your patience.

You might try calling the ATW desk and asking about a reroute or delay, as Japan is opening up in stages, so later this year should be doable. Mention that other ATW tickets have been extended to 31 Dec 22.

If that doesn't work, consider filing a complaint with the DoT. That will cause the issue to get escalated to a higher level at AA. See [MENTION=4586]bedelman[/MENTION]'s helpful info at https://www.benedelman.org/dot-complaints/

wingzing, a cancellation of any flight on your itinerary entitles you to a involuntary refund of all unflown segments. Refund should be on a pro rate basis, most obviously based on miles flown relative to miles ticketed. You have a lot of miles left -- HEL-HND-BOS is a long way. Would you want that refund?

I recommend getting AA's position in writing or at least in a recorded phone call which you can transcribe. Sounds like AA is very much out of line in claiming your ticket is now "worthless".

To me this is a legal matter, not a customer relations matter. Agree with anabolism's suggestion of a formal complaint to DOT. Your credit card issuer could also help you get a refund, if that's the remedy you want, based on cancellation of ticketed flights.

Thanks. I will follow up. I have applied for a refund, but am not optimistic that AA will find value in the remaining sectors.

I just received a reply from AA Customer Relations:We've received your request to extend the validity of your ticket. We are pleased to let you know that we've just updated our COVID-19 ticketing policy to offer qualifying ticket extensions to AAdvantage® members. Please see below for the updated policy and to see if your tickets qualify for an extension.

New and existing AAdvantage members will be eligible for an extension of ticket validity if:

• Your ticket was purchased directly through American Airlines between January 1, 2020 - December 31, 2021 with a changeable fare.
  
• You will rebook your trip by September 30, 2022, with travel to be completed by December 31, 2022.
  
• Non-changeable Basic Economy tickets with a purchase date between January 1, 2020 – February 29, 2020 for travel on or after March 1, 2020 can call our Reservations office to rebook.
  
• Basic Economy tickets with an issue date March 1, 2020 – December 31, 2021 can call our Reservations office to rebook.
  
• Excludes Basic Economy fare tickets issued after April 1, 2021 with a North America, South America, or Asia travel origin.
  
• If your ticket was issued by a Travel Agency or third-party booking site, please contact that booking source for extensions and rebooking options.
  

If you are an AAdvantage member and your ticket meets these requirements, we will automatically extend your ticket as noted above. When you are ready to book a trip, call us at 800-433-7300. Be sure to have your ticket number available when you call. Please note that any fare difference, ticket restrictions, and applicable ticketing fees will still apply. We'll advise you accordingly when you make your new arrangements.

My ticket was purchased before 2020 so the extension does not apply.

I was never given the list of terms and conditions as you listed in your post.

I double checked my record, my purchased date was March 30, 2019; and received email confirmation on April 02, 2019. My record of extension was an email from customer relation.
That said, AA later emailed me telling me to call. I did. Agent said they can no longer keep my booking in my account (not sure what technicality that was). But they assure me they can retrieve it with original Record Locator. Since then, I had not reached out to AA for re-issue. I'll wait till end of this year, maybe.

AA flatly refused to extend our last sector MEL-HND of our DONE4 from 2019 beyond December 2022 even though its almost impossible to book a flight and then when asking for a refund of the unused sector was told the ticket had expired …....🤬🤬….anyone had any luck in extending beyond December 2022?

I have a question regarding a ticketed points change.

One part of my DONE4 (ticketed by AA RTW desk) is MEL-SYD-LAX on the same day. I wish to change to the non-stop MEL-LAX flight on the same day (plenty of D class available currently). When I called to make the change they tried to charge over $1,000 in additional YQ/YR from Qantas on top of the $125 fee for changing ticketed points. Am I correct in thinking that if I wait until I've flown the first sector of the trip, then if I am still able to make the change it will simply be the $125 fee as the ticket does not require re-pricing?

A change after the first sector has been flown for a change from MEL-SYD-LAX to MEL-LAX will be a ticket change so $125 and repricing.
Better to fly as ticketed. Is the SYD-LAX on AA or QF?
The QF aircraft MEL-LAX can B787 or the unfurnished A380. Aircraft type can change any time.

Thank you for clarifying. Flying AA for the transpacific portion unfortunately.
I suppose I will chalk this one up to experience and stop trying to do anything about it.
As regards the $1,000+ YQ/YR change, this is the type of egregious fee I am more used to seeing from BA but it looks like QF is equally guilty...

Certainly Qantas knows how to charge, but it is also possible that the charges on other flights have increased. Each time there's a change like this, the whole itinerary is reassessed.

Fair point. Still seems like a massive change from when I ticketed in January, for a relatively simple 7 sector DONE4. Lots of lessons learned on this booking...

Just want to report back here it is possible to ask AA RTW desk to take over and re-issue an AA 001-plated xONEx originally issued by a travel agent. Be prepared some agents will say "no" though, so HUACA may be needed. AA may also add a 50USD "assistance by reservations" fee that, according to an agent, is only waived for CKs and EXPs.