deleted

+1

not trivial and likely to be discouraged by CX staff. i attempted a similar scenario at HKG few years ago and was told to go landside first...

Thank you. I will do as you suggested!
As recently as Dec 29 when AA cancelled HKG-LAX, the Wing Lounge staff had to accompany me from airside to landside to get my replacement flight sorted. You are right that it is no trivial matter.

Thanks for sharing your experience.

I sent my changed itinerary to CX (BTW, I am keeping the first 3 segments unchanged) by email, and they said I MUST fly the first segment, otherwise repricing is necessary.
:confused::confused::confused:

What exactly is the written rule about this?

See the One World Explorer ATW sheet at https://www.oneworld.com/documents/1...9-d346ec820edf

Assuming that the change which you are choosing to make does not involve any routing changes but just date an/or time change to the any coupon from the 2nd onward, should not be an issue

I also changed dates on a CX ticket before the first flights, not changing the date of the first flight. CX-Japan said the ticket had to be reissued. Fortunately the base price had not changed.

I pointed out the written rules and received the following response (all arrangements were by e-mail):

From the next step, we need to reissue your Oneworld explorer ticket.
As xxxxxx informed you before, your ticket is totally unused since we have issued, so we need to check all Airline carriers fuel surcharges and each airports taxes have been changed or not.
If there is any tax/fuel have been changed, we will let you know and we need to reissue your ticket to collect or refund the amount.

I had to pay a bit more in fuel/taxes and a JPY3,000 service fee to reissue the ticket.

That response does not indicate that CX is saying that the journey needs repricing, just that taxes/charges need to be recalculated when a change is made

You are probably correct. I assumed a reissue (new e-ticket #) prior to departure would result in a repricing, but that is apparently incorrect.

Quite useful post, and i will do my exCAI rtw trip next month, ticketed by RJ, so anyone deal with RJ, i saw most of you do with CX and BA ..
How about RJ's reissue service? I also have few segements need to change the time..

Glad to hear that you had done that successfully (i.e. without re-price) via CX Japan. Was this done via email to CX Japan, by phone? Would you care to share contact details?

I also emailed to CX (not sure which office responded, I think it was from JNB), and they said:

"Regarding to rebook the Round the World tickets, we would like to inform you fare difference ZAR29,460 plus tax difference ZAR613 per ticket will be apply. As your ticket not yet commence journey, we have to re-access the fare for whole journey."

Could you provide a link to the rules that you sent to CX Japan?

Thank you.

There is a link in post 45

On the CX website contacts page, most ports have an email address listed. In most cases, this email is for baggage assistance. In some cases, there is also a ticketing office email.

The oneworld website has a rules PDF link in the faqs drop down at the end of the pages describing both their RTW products.

The CX Japan office is quite good with these tickets, but there are times when they need to be reminded of the rules or mess something up.
They once mixed up IAD and IAH and claimed I had 2 US transcons (was booking -BOS-MIA-LAX-IAH-ORD-, they thought I was after MIA-LAX-IAD).

Thank you for reminding me.

From link Dave referred to:
This rules said:
(a) Rebooking/Rerouting
(1) Prior to departure
(a) Changes are permitted provided ticketed points remain the same. If the first flight coupon is being changed, and the fare level has increased since ticket issuance, the difference between the old and new fare will be charged. If the fare level has decreased since ticket issuance, no refund will apply.

This explains my situation. CX will reprice my ticket because there WAS an increase in fare since I purchased it. {fare difference of ZAR29,460 plus tax difference ZAR613 per ticket}

So, if there was NO change in fare since purchase, doing date change without flying the FIRST segment will not trigger repricing. (my own assumption).

Thank you for helping out.

For Japan CX contact, I had found this email on CX web site: tyo_eservice@cathaypacific dot com

Before departure

If routing changes - repricing required
else If
1st coupon is changed - repricing is required
else
no repricing is required

Whether repricing of fare is needed or not, if a ticket reissue is performed, taxes/charges will be recalculated; if the airline is one that will do revalidations, then would expect the revalidation not to require tax recalculation

In the one I changed recently, the only change was a date change of the 2nd sector with no routing change, so had no repricing

All by e-mail. [email protected]

I purchased this ex-TYO ticket in June 2015. I set it up first with the AA RTW desk, but they wanted to charge the ex-US price. Interestingly, a transit from the US to Australia through Asia was OK with AA (NRT-DEL-LHR-...USA-HKG(transit)-SYD...), but I couldn't get the Asia transit approved by CX even after citing line and verse of the rules.

Given that you can now buy an ex-TYO ticket anywhere in the world, I am not sure why you would want to set one up by e-mail with CX-Japan. I have since had good luck on the phone with the AA RTW desk.

BA telephone staff are either brilliant or totally incompetent. (I know JAXBA must have been one of the brilliant agents of course.)

Unfortunately as time goes by I have more and more trouble at BA talking to anyone who understands how to do or how to change even "simple" (not RTW) circle trips with a few stopovers. It really can be a pain in the neck. And it's going to get worse because the CEO is looking to cut costs in the telephone department.

If you have gold status with BA the main benefit of that card for me is that you do get a telephone number that connects you to someone well trained, although it is only open a few hours a day.

/ End rant.

Writing is easier than talking :)

I used to get my RTW tickets from the local Qantas Travel office. When QF closed all those, I moved to a local travel agent (such as Flight Center) until the online tool was created. The first time I used the tool, I was able to book CBR-SYD (AA code), SYD-LAX (QF code), LAX-PDX (AS op/QF code).
Then I started getting DONE3s with a connecting DAS13. I got the DAS13 from the local agent, then I had to go elsewhere for the DONE3 (ex ICN or TYO).
The first couple of DONE3's, I used the online booking tool until they changed it to the now previous version.
After they broke the booking tool, I made use of the then still around "Canadian Exception" to the country of sale vs country of departure pricing rule and called the AA RTW desk to set it up, then emailed the agent in YYZ that had been posted about here to take over the ticket and issue.
Then I found the CX Japan contact details and had used them for 3 or 4 years.

Would have used the Japan office again for my 2016 trip had it not been for the baggage interline changes. They had also removed the country of sale vs country of departure pricing rule, so seeking a booking agent in the country of departure was no longer required.
Due to my trips having 2 main tickets (DAS13 and DONE3) and 2-7 sectors on side trips, I went to the local agent in the hopes of getting all the tickets in the same PNR (they were booked as such, then split into different PNRs when issued).

Depending on how the interline rule holds out (with CX going back to the old policy and QF quoted as reviewing the current situation), I may go back to booking via the CX office. email/text is easier then phone/office visit.

I'm closing this thread as the conversation has vectored away from the original topic. If members feel that a sticky thread on re-issue matters is warranted, send me a PM.

Gardyloo
Oneworld moderator

Per member requests I am re-opening and "sticking" this thread - with a revised title - as a forum for discussions on issues and problems involving RTW ticket re-issues and modifications. Before posting here, please consult other relevant threads, in particular the Oneworld Explorer FAQ, to insure your problem hasn't already been discussed and/or resolved.

Thanks.

Gardyloo
Oneworld moderator

Thank you making this a "Sticky". I think it now better serves all those who have re-issue concerns. ^

Reissue Ex Cairo
 

Hi Folks,

I have been looking for the "current" Aone4 price ex CAI if a ticket was to be "re priced" or reissued. I cannot find a price in Expert Flyer or the One world RTW tool.
Does anyone have an idea what an AONE4 would reprice at, since these tickets are no longer being issued by one world carriers?

It depends, for a reissue*, it will be calculated at the historical price anyway.

For an exchange*, it may under some circumstances be at the historical price or if the first flight coupon is touched then it is supposed to be at the fares currently in effect.

Personally I think the airlines will be extremely reluctant to exchange unflown tickets for new CAI-originating tickets. They may even argue that it is implicitly not allowed since the new ticket must be repriced at the current fare and there is no new fare to use. Alternatively, the ticket desk might quietly just use the old rate. Finally, it has been suggested that the ticket desks may try to use other fares to construct a new price, such as a series of oneway fares, but in my view this may not be possible because not all carriers issue oneway fares that can be combined in this way.

* IATA defines a reissue as a new ticket issued to replace a partially flown ticket [a change after departure]; an exchange is the new ticket issued to replace a wholly unflown ticket [a change before departure].

Very well stated, Thank you.
My intent would be an exchange. I do not think it is worth the risk, but perhaps I will ask BA the airline that issued it.. I was interested in Changing the date of first flight. That would indeed require an exchange, reprice, etc.
As of now I will try to change the date of the second flight. I believe that is allowed before the first flight?

Changing the 1st flight is not possible. Since there are no ATW fares ex CAI , it cannot be repriced, so would just need to be cancelled

Changing the date of 2nd flight is permitted without recalculating fare, so should be ok - did one only recently through Qantas

Hi Dave,
Did you have the initial ticket issued by QF?

My second segment is scheduled two hours after I arrive LHR.
I guess in CAI I tell them to check my bags to LHR? And do my routing changes at the transfer desk in LHR? Then pick up the bags at LHR?

Sure did. Was the easiest ATW ticket issuance I have ever had

It seems a rather hopeful enterprise. Are you just changing date/time without creating/removing a stopover? If so , I would work on doing it before departure

Good advice on creating a stop over in the routing for LHR. The last BA agent I spoke with said any change before departure to the date of the second sector is not allowed..I do not think that is correct. I thought date a change before departure for any sector except the first was allowed?

I also may have trouble with the already ticketed connection in Doha on the way back. The on line tool allows a stop over in Europe and a connection in Doha but many times the agents just say it is an invalid routing. It may not be worth the hassle. The second ticket has a transit of LHR to JNB on the last few segments I may just choose to end in JNB
Itin #1 as ticketed: Cai x LHR-SFO-DFW-DTW-DFW-SFO-HKG-DPS-DOH x CAI
( I plan on changing after I arrive in SFO to SFO-HKG-DPS ( surface sector) JKT-NRT-SYD-DOH-CAI.

Itin #2 as ticketed: CAIxLHR-SFO-HKG-LHR-JNB-DOH-CAI.

I would like to change that to CAI-LHR Stopover LHR -SFO-HKG-LHR-JNB-DOH-CAI. ( just end in JNB)

BUT again BA is hard to deal with.

If you are trying to change a transit to a stopover, then that is something that you are not, I think, going to be able to fix before you get to London. iirc , changing a transit to a stopover counts as a routing change ( though I could be mistaken )

With the tickets that I organised, I had originally booked nearly all the sectors as having stopovers; when making the change to 2nd sector ex LHR, it was same destination to a later date where there already was a stopover allowed for in London

I had difficulties rerouting my QF issued exMPM DONE5 with QF premium desk after flying two first segments. In short, QF were making up rules and didn't agreed to make the change. Tried to get change done with AA and AY, first both declined, but finally AY was able to make the change.

First QF agent put new flights to the system. The new routing couldn't be prised automatically, so they promised to call back. However, when I got callback the agent that handled the case claimed that I was breaking the rules. However, they were making up some rules that didn't exist in the rule sheet For example, they didn't wanted to allow connections in continents already visited even that rule sheet allows it. Also they were saying that layover must be in some date, they didn't agreed with the 24 hour rule.

I asked to speak to supervisor, but the agent had already talked to him, so supervisor agreed with the first agent. Tried even HUCA, but because of the notes on the record, got connected to same agent. At this point they even wanted to reprice the ticket even that I had already started using the ticket. Finally the supervisor agreed to check with OneWorld support, who confirmed my routing and not doing any base fare repricing.

However, the dictionary still didn't autoprice, so QF didn't still agreed to make the change. The supervisor was claiming that they are not allowed to manually price itineraries any more and it would be illegal to do so.
At this stage my original flight was on following morning, so I really needed to get the change done. Also the new flight still didn't had e-ticket number, there was risk of losing it.

The next flight was with AY so tried to contact them. First they said that their rating desk is closed, so they couldn't do the change in time. Tried to contact AA RTW desk. New guy that I didn't knew beforehand answered and first disagreed to help with the change. I asked to speak supervisor and explained the situation. The supervisor was willing to help as AA RTW desk senior agents always, but AA rating desk couldn't see the taxes that I had already paid (propably because of different GDS), so the rating desk couldn't do the tax calculation for the new ticket.

Tried to call again to QF, they still made excuses why not to make the change.

Finally, AY Gold reservations was willing to help me. They removed the unwanted flight and promised to handle the change on following day when rating desk is open. On next day, got call from AY rating. It was very helpful to speak to rating people directly. According to her, he took almost half day to get the calculations right.

I have got before very good service from QF premium desk, but it seems not the case anymore as people have changed, especially in NZ. OZ based res team tend to handle complicated things better, but it seems to be hit and miss, depending where a call get routed to. Note that I don't have status with QF, but I have asked to get connected to premium desk because of the OW status, as one very helpful QF agent suggested some time ago when I had last time problems reissuing the ticket with ordinary QF res desk.

Needed to even give positive feedback to AY for handling the case as after they agreed to handle got superior service from them. I don't have status with them either, but was able to get service from AY Gold as AY tends to handle all OW elites same as their own elites.

But really, it shouldn't take hours in phone with multiple carriers to make changes to the premium class ticket. Much better experience from my previous RTW ticket with AA stock and using AA RTW desk only to make changes. Hopefully next changes will go smoothly with AY.

What was your route before and after the change?

I should have mentioned it.

Originally the route was MPM-xDOH-HEL-xLHR-HNL-xLAX-ORD-MIA-LIM-SCL-IPC-xSCL-xJFK-HKG-ICN-xDOH-CPT

changed to MPM-xDOH-HEL-MIA-LAX-LIM-SCL-IPC-xSCL-xJFK-HKG-MLE-xHKG-CGK-NRT-xLHR-NBO.

Went through something similar with QF, although I'm not an elite with QF, absolutely intransigent on a simple change on an ex-CAI DONE4 they issued. My first two flights were with QR and I had married segment issue that was only resolved by QR once I flew first segment and was in transit, just wanted to move to an earlier flight.

The change i wanted to make was a date change to a segment DPS-HKG from January to September as a place hold until I resume the ticket. No change in terms of transit vs stopover, but QF wouldn't do it claiming since QR reissued the ticket so only they could make changes now (nonsense, any OW airline can take control and make changes) and that there was no OW team for QF that is experienced with this ticket and the supervisor already confirmed and double confirmed. They wouldn't even acknowledge that they were the original issuers of the ticket.

Extremely disappointed after a pretty good experience with original issue and redoing a ticket originally issued as adult fare when it was child. Might give them one more chance but will try and call Australia directly and during normal business hours to increase chance of getting competent team.

As a OW elite you can ask to get connected to premium desk when calling to normal QF res number, even that it's not possible to call directly to elite numbers without having QF status.

In my experience, changes to get good senior agent when calling QF Australian number are better after local business hours. Even normal calls seems to be routed sometimes to premium desk at that time. If calling late or nighttime more calls seems to be routed to nz that is not so competent than oz team.

And to keep on topic, I did another small date change with AY, frontline AY gold agent asked first from supervisor, didn't agreed to make the change first without the change fee as the change involved marketing carrier change which needed reissue. After I asked to check fare rules with rating they happily agreed with the change.

I really miss using AA RTW desk where I didn't needed always explain fare rules to frontline agents. But good thing with AY is not needing to wait in hold if matter is not urgent. They always call/e-mail/sms back after resolving issue.

I hadn't heard that. What's the best way to do so? Say "May I please be connected the the Premium Desk?"

Can you clarify what you mean by "better after local business hours?" Do you mean it is better to call during Sydney local business hours (e.g., 0900-1700) or after the end of business hours (e.g., 1800-2000)?

"May I please be connected the the Premium Desk as I am Oneworld Emerald/Sapphire?" And if they ask for reason, I have just explained that I have very complicated change to do.

I originally got once routed to an excellent premium agent by chance. She had empathy for my troubles with new hires and suggested to do that next time. It have worked quite well if the call goes to oz-based call center.

After the end, maybe around 1600-2000. I don't have enough data points to say more exactly as many other factors affects also. YMMV as always.

I wonder if anyone anyone was ever successful at getting a detailed breakdown of taxes and fees of a xONEx originally booked, ticketed by AA and eventually re-priced and re-issued by AA. If so, I'd be curious to know about the process and the AA department that provided such detailed breakdown.

I am asking because after I made routing changes to an existing xONEx with RTW AA Desk, the re-priced/re-issued ticket does not provide a detailed breakdown of taxes/fees under my personal AA online account. I have asked the AA RTW Desk to provide the details, but they said they don't have a way to access them and suggested to contact AA Customer Support. I was expecting a larger refund of taxes/fees based on the changes I made, but not having a detailed breakdown makes it impossible to understand what happened to the recalculation of taxes/fees.

did you try to get a break down by printing the entire ticket at airport? i dont know if it would work for re-issued ticket. but for the PNR that was ticketed on AA. I was able to print out all the tax from an airport staff (but AA RTW desk wouldnt give me the break down.). Obviously, re-issued is totally different.