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Changing my DONE4

Hi All,

Its been a while since I did all my research on these forums and booked my first DONE4, so I'm a little confused at some recent events.

I've completed about half my trip, and need to make some changes to my remaining flights. I contacted LAN who issued my ticket, and they said I need to go into an office to change it as I cant do it over the phone. I explained I'm in Brisbane Australia and the LAN office is in either Perth or Brisbane, however had no luck and according to the person they couldn't help me. I rang back again and this time the person on the phone was prepared to change it, however said it was going to cost me money and she would work out a price and let me know.

I was under the impression that as I was only changing dates of flights, that it wouldn't incur a cost? I'm not changing any destination or anything too complicated... I didnt think it would result in a reissue of the ticket.

Was my initial understanding wrong about changing dates, and that it would be free?

Thanks guys

Hayden

Quote:

Originally Posted by haydengr (Post 13033766)

I was under the impression that as I was only changing dates of flights, that it wouldn't incur a cost? I'm not changing any destination or anything too complicated... I didnt think it would result in a reissue of the ticket.

Was my initial understanding wrong about changing dates, and that it would be free?

The relevant rule states:

Code:

16 Voluntary Changes...

(a) Rebooking/Rerouting

(2) After Departure

(a) Date/time/oneworld carrier/inventory changes are permitted provided ticketed points remain the same.

(b) Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction.

...

You say you are "only changing dates of flights...not changing any destination or anything too complicated". However be aware that merely changing a transit to a stopover does count as a re-route and so IIRC incurs the USD125 fee and a recomputation of relevant taxes.

Also "Local service fees may apply on rebooking, rerouting, reissue or refund". These are in addition to the (possible) USD125 fee. I know QF charges a local fee - I had to pay AUD60 merely to change dates on the last few segments of my LONE4. I don't know if LAN charges a fee.

Quote:

Originally Posted by pandaperth (Post 13033841)

The relevant rule states:

Code:

16 Voluntary Changes...

(a) Rebooking/Rerouting

(2) After Departure

(a) Date/time/oneworld carrier/inventory changes are permitted provided ticketed points remain the same.

(b) Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction.

...

I'm not changing any stop overs to transits or the other way around, the dates I'll be staying in each city remain exactly the same as they are now. I even planned to use the same carrier for each flight, so the only change was the date and time... which I would have thought fell under 16 (a) and (b) as you have quoted above.

In that case, the only charge you could possibly be up for is the local service fee (if any)

I suggest you have the rules to hand, and ring back

(Just a small warning - you are subject to the rules as they were when you purchased the ticket not as they are now; the rules have had a number of changes over the last year or so - but I'm pretty sure the rules regarding changes have not been altered.)