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-   -   REF or NONREF Fare Code B2PBF (https://www.flyertalk.com/forum/northwest-worldperks/572991-ref-nonref-fare-code-b2pbf.html)

dan1431 Jun 25, 2006 2:06 pm

REF or NONREF Fare Code B2PBF
 
Recently, I purchased on a oneway ticket on NWA.com from FLL - SFO with a fare code of B2PBF. Before buying any ticket I always check the fare rules and this ticket said refundable in the rules/penatly area in the bottom of the screen.

After purchase I went to check the my nwa.com itineraries section of nwa.com and lo and behold at the bottom of the screen it says that the ticket is Non-refundable.

I called NWA.com support and the very nice lady who anwsered checked and said that on her side the fare showed fully refundable and was curious as to why it said non-refundable on my side.

Do I have to worry about the refundability of this ticket or is it a glitch on the nwa.com my itineraries and nothing more?

Thanks for any insight,
Dan

KVS Jun 25, 2006 4:24 pm


Originally Posted by dan1431
I called NWA.com support and the very nice lady who anwsered checked and said that on her side the fare showed fully refundable and was curious as to why it said non-refundable on my side.

Probably because NW had managed to create an extremely convoluted Penalty clause:

[KVS Availability Tool 2.2.0/Platinum - DotRes: FLL-NW-SFO/B2PBF/1326 USD]
Code:

FLIGHTS: NO FLIGHT RESTRICTIONS APPLY.
MISC: NO ACCOMPANIED TRAVEL  NOTE - OPEN
  SEGMENTS/WAITLISTS ARE PERMITTED. NW SAME DAY TRAVEL
  OPTIONS - AVAILABLE WHEN CHECKING IN ON NWA.COM OR
  AIRPORT KIOSKS. APPLIES TO OUTBOUND/CONTINUING/RETURN
  FLIGHTS. 1. SAME DAY STANDBY PERMITTED FOR
  EARLIER/LATER FLIGHT FOR NO FEE WHEN TRAVEL IS
  BETWEEN THE SAME ORIGIN/DESTINATION AND CONNECTION
  ARPTS. CO-TERMINAL STANDBY IS NOT PERMITTED.
  PPL/STANDBY PROCESSING WILL OCCUR WITHIN 3HOURS OF A
  PASSENGERS DESIRED FLIGHT. 2. FLY NOW - CONFIRM A
  SEAT ON AN ALTERNATE FLIGHT FOR A FLY NOW FEE OF
  25.00USD FOR FLIGHTS DEPARTING WITHIN 3 HOURS OF
  CHECK-IN WHEN - A. THE SAME TICKETED INVENTORY CLASS
  IS AVAILABLE. B. TRAVEL IS BETWEEN THE  SAME ORIGIN
  CITY AND DESTINATION CITY. C. NEW FLIGHTS AND ROUTING
  ARE PERMITTED PER THE FARE RULE. D. ALL TRAVEL IS ON
  NW FLIGHTS 1-1999 AND/OR NW FLIGHTS OPERATED BY
  9E/XJ. 3. TO CONFIRM A SEAT ON A FLIGHT OUTSIDE OF
  THE FLY NOW FEE PERIOD THE RULES OUTLINED IN THE
  PENALTY SECTION WILL APPLY 4. CUSTOMERS STANDING BY
  FOR NW  FLIGHTS OPERATED BY A PARTNER MAY BE
  ASSESSED A FEE.
BLACKOUTS: FOR TRAVEL FROM FLL TO SFO TRAVEL IS NOT VALID 5-6FEB07.
OR
FOR TRAVEL FROM SFO TO FLL TRAVEL IS NOT VALID 1-3FEB07.
MAXIMUM:
MINIMUM:
PENALTIES: NOTE - 1RFD IN DGR APPLIES. CHANGES - TICKETS
  MUST BE REISSUED WHEN ANY VOLUNTARY CHANGE IS MADE.
  GDPR - GUARANTEED DAY OF PURCHASE RULE - DECREASE IN
  FARE AFTER TICKET PURCHASE. IF A DECREASE OCCURS
  AFTER A TICKET IS PURCHASED AND PRIOR TO ANY TRAVEL
  ON THE TICKET OR A NEW FARE FOR WHICH THE PASSENGER
  QUALIFIES BECOMES EFFECTIVE THE DIFFERENCE IN FARE
  MAY BE REFUNDED. FOR COMPLETE DETAILS SEE PARAGRAPH
  VI BELOW. I. PRIOR TO DEPARTURE - A. CHANGES TO
  DEPARTING FLIGHT ARE PERMITTED PROVIDED THE CHANGE IS
  MADE TO SAME ORIGIN/DESTINATION AND SAME TICKETED
  TRAVEL DATE AND SAME BOOKING CLASS. B. CHANGES TO
  DEPARTING FLIGHT  INVOLVING A CHANGE TO
  ORIGIN/DESTINATION OR DIFFERENT TICKETED TRAVEL DATE
  OR BOOKING CLASS ARE NOT PERMITTED - SEE
  CANCELLATIONS. II. PRIOR TO DEPARTURE - CHANGES TO
  CONTINUING/RETURN FLIGHTS WHEN THERE IS NO CHANGE TO
  ORIGIN/DESTINATION OR STOPOVERS. A. CONTINUING/RETURN
  FLIGHTS MAY BE CHANGED TO ANOTHER FLIGHT FOR THE SAME
    DATE OR TO A LATER DATE WITHOUT REGARD TO THE
  ADVANCE RSVN REQUIREMENTS PROVIDED THE CHANGE MEETS
  ALL OTHER FARE RULES. CONTINUING/RETURN FLIGHTS MAY
  BE CHANGED TO AN EARLIER DATE PROVIDED THE CHANGE
  MEETS ALL FARE RULES. THE ORIGINAL TICKET DATE MAY BE
  USED TO MEASURE THE ADVANCE PURCHASE REQUIREMENT. B.
  IF A CHANGE IS MADE THAT VIOLATES ANY OF THE ORIGINAL
  FARE RULES TRY THE FOLLOWING OPTIONS - B.1 REPRICE
  THE CONTINUING/RETURN PORTION OF THE ITINERARY USING
  FARES IN EFFECT ON THE DATE THE ORIGINAL TICKET WAS
  ISSUED. ANY DIFFERENCE IN FARES SHOULD BE COLLECTED.
  IF THE REPRICE RESULTS IN A LOWER FARE THE DIFFERENCE
  MAY BE  REFUNDED TO THE ORIGINAL FORM OF PAYMENT.
  B.2 THE ENTIRE TICKET SHOULD ALSO BE REPRICED WITH
  CURRENT FARES. ANY DIFFERENCE IN FARES SHOULD BE
  COLLECTED. IF THE TICKET PRICE IS LOWER THE
  DIFFERENCE IN FARES MAY BE REFUNDED TO THE ORIGINAL
  FORM OF PAYMENT. B.3 IF THE RESULTS OF B.1 - B.2
  ABOVE RESULT IN MULTIPLE PRICING  SOLUTIONS THE
  LOWEST SOLUTION WOULD APPLY. III. PRIOR TO DEPARTURE
  - CHANGES TO CONTINUING/RETURN FLIGHTS WHEN THERE IS
  A CHANGE TO ORIGIN/DESTINATION OR STOPOVERS. A.
  REPRICE THE ENTIRE ITINERARY WITH CURRENT FARES. ANY
  DIFFERENCE IN FARES SHOULD BE COLLECTED. IF THE
  REPRICE RESULTS IN A LOWER FARE THE DIFFERENCE IN
  FARES MAY BE REFUNDED TO THE ORIGINAL FORM OF
  PAYMENT. IV. AFTER DEPARTURE - CHANGES TO
  CONTINUING/RETURN FLIGHT WHEN THERE IS NO CHANGE TO
  ORIGIN/DESTINATION OR STOPOVERS. A. CONTINUING/RETURN
  FLIGHTS MAY BE CHANGED TO ANOTHER FLIGHT FOR THE SAME
  DATE OR TO A LATER DATE WITHOUT REGARD TO THE ADVANCE
  RSVN REQUIREMENTS PROVIDED THE  CHANGE MEETS ALL
  OTHER FARE RULES. CONTINUING/RETURN FLIGHTS MAY BE
  CHANGED TO AN EARLIER DATE PROVIDED THE CHANGE MEETS
  ALL FARE RULES. THE ORIGINAL TICKET DATE MAY BE USED
  TO MEASURE THE ADVANCE PURCHASE REQUIREMENT. B. IF A
  CHANGE IS MADE TO A DATE THAT VIOLATES ANY OF THE
  ORIGINAL FARE RULES TRY THE FOLLOWING OPTIONS - B.1 
  THE CONTINUING/RETURN PORTION OF THE ITINERARY SHOULD
  BE REPRICED WITH AN APPLICABLE FARE IN EFFECT ON THE
  DATE THE ORIGINAL TICKET WAS ISSUED. ANY DIFFERENCE
  IN FARES SHOULD BE COLLECTED. IF THE REPRICE RESULTS
  IN A LOWER FARE THE DIFFERENCE MAY BE REFUNDED TO THE
  ORIGINAL FORM OF PAYMENT. B.2 REPRICE THE
  CONTINUING/RETURN PORTION OF THE ITINERARY WITH
  CURRENT FARES. ANY DIFFERENCE IN FARES SHOULD BE
  COLLECTED. IF THE REPRICE RESULTS IN A LOWER FARE THE
  DIFFERENCE IN FARES MAY BE REFUNDED TO THE ORIGINAL
  FORM OF PAYMENT. B.3 IF THE RESULTS OF B.1 - B.2
  ABOVE RESULT IN MULTIPLE PRICING SOLUTIONS THE LOWEST
  SOLUTION WOULD APPLY. V. AFTER  DEPARTURE - CHANGES
  TO CONTINUING/RETURN FLIGHT WHEN THERE IS A CHANGE TO
  ORIGIN/DESTINATION OR STOPOVERS. A. REPRICE THE
  CONTINUING/RETURN PORTION WITH A CURRENT FARE. ANY
  DIFFERENCE IN FARES SHOULD BE COLLECTED. IF THE
  REPRICE RESULTS IN A LOWER FARE THE DIFFERENCE IN
  FARES MAY BE REFUNDED TO THE ORIGINAL FORM OF
  PAYMENT. VI.  GDPR - GUARANTEED DAY OF PURCHASE RULE
  - DOMESTIC PASSENGER TRANSPORTATION IS SUBJECT TO
  RULES/FARE/ROUTINGS AND CHARGES IN EFFECT ON THE
  DATE/TIME THE TICKET IS ISSUED/PTA PURCHASED UNLESS
  SPECIFIED IN THE FARE RULES. DECREASE IN FARE AFTER
  PURCHASE - IF A DECREASE OCCURS AFTER A TICKET IS
  PURCHASED AND PRIOR TO TRAVEL ON THE TICKET OR A NEW
  FARE FOR WHICH THE PASSENGER QUALIFIES BECOMES
  EFFECTIVE THE DIFFERENCE IN FARES WILL BE REFUNDED
  PROVIDED - 1. THERE ARE NO CHANGES TO
  ORIGIN/DESTINATION/STOPOVER POINTS/FLIGHTS/DATES. 2.
  ALL CONDITIONS OF THE NEW/REDUCED FARE MUST BE MET.
  THE ORIGINAL TICKET DATE OF ISSUE MAY NOT BE USED TO
  SATISFY  THE ADVANCE RESERVATION/TICKETING
  REQUIREMENTS. THE BOOKING CODE OF THE NEW/REDUCED
  FARE MAY DIFFER FROM THE BOOKING CODE ON THE ORIGINAL
  TICKET. CANCELLATIONS - A. CUSTOMERS FIRST POLICY. 1.
  FARES ARE SUBJECT TO CHANGE AND NOT GUARANTEED UNTIL
  A TICKET IS PURCHASED. CANCELLATIONS - CANCELLATIONS
  PERMITTED. A. CUSTOMERS FIRST  POLICY. 1. FARES ARE
        SUBJECT TO CHANGE AND NOT ARE GUARANTEED UNTIL A     
  TICKET IS PURCHASED. B. CANCELLATION FEE. 1. TICKETS
  WILL BECOME INVALID/EXPIRED ONE YEAR AFTER THE DATE
  OF THE FIRST DEPARTURE AND MAY NOT BE USED OR
  EXCHANGED FOR TRANSPORTATION AFTER THAT TIME AND
  DATE. 2. ONCE THIS TICKET BECOMES INVALID - THERE IS
  NO CREDIT FOR ANY AMOUNT PAID FOR THE TICKET DUE TO
  THE IMPOSITION OF A 100 PERCENT CANCELLATION FEE. -
  SEE GENERAL TARIFF RULE 105 -.

BKCODE: P
 -
SEASONS: NO SEASON RESTRICTIONS APPLY.
RESERVATION/TICKETING:
TICKET RESTRICTIONS: NO SALES RESTRICTION APPLY.


dan1431 Jun 26, 2006 6:38 am

Thank you for posting the fare rules, however, after reading through them I do not see anything about refundability. I see where if I do not use the fare within a year it looses all its value but it does not say anything about refunds before that point.

Or did I miss something?

Thank you again for posting the fare rules, I do appreciate that,
Dan

KVS Jun 26, 2006 11:26 am


Originally Posted by dan1431
Thank you for posting the fare rules, however, after reading through them I do not see anything about refundability. I see where if I do not use the fare within a year it looses all its value but it does not say anything about refunds before that point.

Fares are fully refundable, unless the "PENALTIES:" section states otherwise.

dan1431 Jun 26, 2006 12:34 pm


Originally Posted by KVS
Fares are fully refundable, unless the "PENALTIES:" section states otherwise.

Thank you again KVS, I do appreciate the info.

Dan


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