App problems
 

Anyone having login problems tonight? I have a pickup scheduled for tonight and was surprised to find my national app account logged out. When trying to log in it gives a "error, please select a payment method".

This despite me having a payment on file and a EE member.

Yup, same here. Won't even allow me to reset my password. Their login servers are definitely down. (website and app)

Oh boy. I have a delayed flight and a pickup scheduled in SMF. I only hope I get a vehicle tonight.

Anybody find any solutions yet? Same issue on my end.

Nope and I doubt we will get a solution until tomorrow morning.

I had an app login problem a couple weeks ago. Was unexpectedly logged out of the National app and it wouldn’t let me back in. Didn’t come back to it for a few days and it was fine the next time I tried to log in.

And then a few days after that, Enterprise wouldn’t accept my National Emerald Club credentials. Same thing — tried again a few days later and it was fine.

I usually chalk it up to being 6 hours from the EDT time zone. Not just National, but in general. My “normal” usage in the evening is actually the middle of the “maintenance window.” East coast.

It apparently was a widespread issue, as even customer service couldn't modify reservations.

I had to go to the location and let them modify it there. The agent who dealt with me, said she'd seen a lot of people that evening with the same issue.

I was having trouble using the National app last night on my Android phone; It crashed a couple seconds after launching.

I wound up using my iPad which loaded fine and allowed me to modify my reservation.