Encouraging good behavior in Security Guards
#1
Original Poster
Join Date: Aug 2000
Programs: I am an AS employee, but my comments do not represent the company in any official capacity.
Posts: 4,343
Encouraging good behavior in Security Guards
I know a guy who is a Psych major at UAA (University of Alaska, Anchorage) and who works as a Security Screener at ANC. He says the job is awful but they work around his school sked so he is sticking with it. Some of the stories he tells about how he is treated by pax certainly rival the horror stories about pax being mistreated by screeners.
Anyway, this last trip I decided to try a new approach. Each time a security screener was professional, I acknowledged/thanked them. In ANC, I even sought out the supervisor and said "thanks."
When security screeners ask to touch my back and/or ankles, I respond affirmatively and say, "Thank you for asking first." When they are professional about the secondary carry on search at the boarding gate, I thank them. When a security screener carefully handled my laptop as he checked it with the "swab test," I commented to him that I appreciated how he didn't throw my laptop around. And when I sought out the security supervisor to compliment him on the lack of problems/delays in security at ANC -- he was so surprised you could have knocked him over with a feather.
I can't change the FAA or their policies, but I can recognize and thank the people who make it a bit more decent and humanized. I hope you will join me in the effort.
Anyway, this last trip I decided to try a new approach. Each time a security screener was professional, I acknowledged/thanked them. In ANC, I even sought out the supervisor and said "thanks."
When security screeners ask to touch my back and/or ankles, I respond affirmatively and say, "Thank you for asking first." When they are professional about the secondary carry on search at the boarding gate, I thank them. When a security screener carefully handled my laptop as he checked it with the "swab test," I commented to him that I appreciated how he didn't throw my laptop around. And when I sought out the security supervisor to compliment him on the lack of problems/delays in security at ANC -- he was so surprised you could have knocked him over with a feather.
I can't change the FAA or their policies, but I can recognize and thank the people who make it a bit more decent and humanized. I hope you will join me in the effort.
#3




Join Date: Jan 2002
Location: BSB
Programs: DL 2 MM
Posts: 5,004
I was chosen as a "Selectee" for the security check at the gate at CMH and they did a thorough search and when I was ready to board the plane they passed over a bowl of Tootsie pops.
Some kind of "reward" for putting up with them?
I told them that passing out tootsie rolls was inappropiate.
Any other recent security stories?
Some kind of "reward" for putting up with them?
I told them that passing out tootsie rolls was inappropiate.
Any other recent security stories?
#6
Moderator: Coupon Connection & S.P.A.M




Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 58,133
My vote is for 2 free drink coupons, or just scrapping these pointless checks all together.
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"Those who would sacrifice liberty for safety deserve neither." - Ben Franklin
[This message has been edited by Spiff (edited 03-31-2002).]
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"Those who would sacrifice liberty for safety deserve neither." - Ben Franklin
[This message has been edited by Spiff (edited 03-31-2002).]
#9
Join Date: Oct 2000
Location: BKK when I'm not in Princeton
Programs: UA MP:1P for life, TG:Gold, CO:Gold
Posts: 2,017
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Radiocycle:
I told them that passing out tootsie rolls was inappropiate.</font>
I told them that passing out tootsie rolls was inappropiate.</font>
#10
Join Date: Feb 2001
Location: bringing sexy back
Posts: 7,751
Excellent post, eastwest: attitudes often mirror each other and go in cycles. Maybe this will start some good cycles.
As for the tootsie rolls, Singapore immigration officials have handed out candy for as long as I've been going there.
As for the tootsie rolls, Singapore immigration officials have handed out candy for as long as I've been going there.
#11
Moderator: Avianca, Travel Photography, Travel Technology & USA




Join Date: Jul 2001
Location: Far western edge of the La-La Land City limits
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Since this thread does not specifically discuss "Points & Miles", it can be followed in TravelBuzz at this URL:
http://www.flyertalk.com/travel/fttr...ML/006718.html
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Craig6z
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http://www.flyertalk.com/travel/fttr...ML/006718.html
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Craig6z
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