Hey, great! Thanks for this opportunity.

My thing is the ROUTE MAP. A hyper-link to the ROUTE MAP should be front and center, very obvious. I HATE it being buried under some vague thing like "About Us" or when someone THINKS they are being smart by dumbing-down the way it's referred to as "where we fly."

ALSO, along the same lines, it is very frustrating to click on "destinations" and find out it is a "featured" spot of the week. Oy!

"Destinations" are the very things that are to be shown on a ROUTE MAP.

Do not hide the ROUTE MAP under another heading like "Customer Service" or "Travel Planning." Doing that just makes us GUESS as to where the REAL route map is hidden. It should have a special, click-able link all its own.

THANK YOU FOR THIS CHANCE. ---"Ook."

Hey, great! Thanks for this opportunity.

My thing is the ROUTE MAP. A hyper-link to the ROUTE MAP should be front and center, very obvious. I HATE it being buried under some vague thing like "About Us" or when someone THINKS they are being smart by dumbing-down the way it's referred to as "where we fly."

ALSO, along the same lines, it is very frustrating to click on "destinations" and find out it is a "featured" spot of the week. Oy!

"Destinations" are the very things that are to be shown on a ROUTE MAP.

Do not hide the ROUTE MAP under another heading like "Customer Service" or "Travel Planning." Doing that just makes us GUESS as to where the REAL route map is hidden. It should have a special, click-able link all its own.

THANK YOU FOR THIS CHANCE. ---"Ook."

My biggest request is the ability to change dates, times, cities, etc. by going back--and not be forced to enter the rest of the information every single time.

My second request is that I not have to choose early morning, morning, afternoon, late afternoon, early evening, evening--each in a separate request. Often my flight time is somewhat flexible, and it would be very helpful to see the flights and fares for the entire day on the first pass.

Thinking of AA:

Give me email confirmation for tickets cancelled as well as for tickets held and purchased.

Me too
 

Sptite nailed it "For the love of God, if it is April and I choose a flight in November, HAVE THE RETURN DATE SELECTION DIALOG BE SET TO NOVEMBER."

Please add my vote for that.

Read books on usability.

Let me use the back button on the browser.

Try to get everything on one page

Wishful thinking
 

I'd like to redeem a voucher you gave me for volunteering my seat without being charged to do so. Let me use it on the webpage and not have to involve an agent and then take away the value of the voucher.

I would really like to be able to book openjaw reward tickets online a la Aeroplan. That's about it. I like CO.com's booking engine, but this is the one exception to that (other than crappy reward availabilty).

Anything i can do at a travel agent I want to be able to do myself online. Multiple segments (with alliance/codeshare options) for points and revenue bookings, per segement.

Have an `advanced` version of booking flights for super mega l337 g33ks like us and a basic version for the other 99.8% of travellers ;)

I dont want to have to call the airline for ANY reason - EVER. 100% online. Automate everything from upgrades to cancellations to missing points to partner/award flights to whatever. Less human more computer.

Make certain elements of it work on cell phone/PDAs. That means a low-speed connection and a tiny little screen. Could require an alternative site to do this.
This would include things such as checking flight status, checking reservation and upgrade status, setting up flight status notifications, finding contact phone numbers, checking in (realizing that you cannot print a boarding pass). The kinds of things one might do while traveling and lacking access to a PC and a high-speed connection.

Checking in via cell/PDA would be huge!

This is more a general gripe than a suggestion, but my latest flight's arrival time changed by seven hours LATER than booking. I never got a flight change email. I changed my itinerary and schedule around enough so the impact overall will be minimal, but hey....how about a little heads-up just in case I didn't check up on the flight in advance?

....and I'll jump on the no pop-up calendar dog-pile.

how about a 'non flyers' interface and a EXPERT FT interface where we can choose more advanced modes. Yes having a grid of all prices and seats avlb would be great, why not upgrade to a higher fare where you get immediate F seats for only $30 more than the lowest class fare.

Don't tell me that I can't do something and make me call in, if they can do it at the call center, why can't we do it online? I know that when you call a bank most of the time they are using the web based interface that we use to check our account, I am sure that airlines are somewhat similar but just a diff interface.

I agree with the above. Also, always having the ability to view the seatmap.

my 2 cents
 

I concur, do not make me reenter information when I hit the back button, or want to change a date or airport.

Another pet peeve, (thinking of NWA here) dont make me log in multiple times, i.e. one login for WP, then prompted for a second login for reservation or itinerary manager, especially since I use the the same login info for both!

Allow me to search for promos that I can actually use - Not many of the advertised promo fares apply to OMA!

One other one:

If I change my address (or anything else) in my profile, please use that new information whenever anything is autopopulated on the site.

On United.com, for example, when I buy a ticket it still autopopulates my address from 1999 or so. I have to change it every time, even though I have already changed my profile long ago.

And I should never have to type the same credit card number into a site twice - unless I've decided to not allow the airline to store it.

If I tell a site to "remember me", then remember me anywhere I might have to log into the site. Don't remember me on the home-page login, but forget me when I go to use Online Checkin.