Originally Posted by pokee (Post 28956700)

I'd gladly pay the $150 AF if 25,000 HSBC points = 25,000 Avios when you can earn 3 HSBC points per dollar!!!

Originally Posted by pokee (Post 28952242)

Here's my fun update on this whole situation:

I call again to see where my points are - and get a COMPLETELY different story from Rep#2. He says, "You have to wait until your next statement for the points to transfer". Then I say, "Well, no - because my next statement won't have the points that were transferred into the black hole 3 months ago" and he then says, "Well, then you'll have to call Best Western Rewards". Then I reply, "Umm, and say what? Where's my points? They'll just tell me to call you back because you need to inform them what is going on".

The Rep then got extremely argumentative, so I cut it off and asked to speak to a supervisor. Then he goes, "Why? What can they help you with that I am not helping you with?". So then I go into the big song and dance about getting conflicting information, and needing someone to take control of the situation and settle it once and for all. He starts getting super condescending and is still arguing that I don't need to speak to a rep. So I said loudly and firmly, "Please transfer me to a supervisor" and he goes, "Stop shrieking into my ear!" and I sigh and go, "Look, you're being insulting, uncooperative and condescending. Get me to a supervisor, please". He goes, "How am I being condescending?" and I go, "You are because I said so - now transfer me to a supervisor" and he FINALLY does. After close to 10 mins of back and forth.

It then takes 2 mins with a supervisor to clear things up. They will contact BW and get all the points sorted out - she agreed that me calling BW would do nothing (why is it that customers always know this and the Reps don't?). Then she gives me 2500 points for all my hassles. Then she gives me her name and direct line.

Always pays to speak with the supervisor!!! Let's hope it's all sorted out by my 4th statement next week!

Originally Posted by ecgz88 (Post 28964474)

the problem with BW card is when apply the BW card MBNA don't haven space for you to input BW rewards number on the application form (but Alaska card does), and MBNA rep is not properly trained for this card, that's where all the problem starts.

Originally Posted by 1Newflyer (Post 28964720)

Yes, but that is when it should end as well. From previous applications I now call the rep as soon as I activate the card and give them the BW #. Before the statement is cycled I call to confirm the number is on file, and I insist that they say that number for me to confirm. And still there are these issues.

Originally Posted by mikeycanuk (Post 28974569)

Looks like Plastiq and Amex are parting ways. Nothing official but since Monday Plastiq is having "issues" with Amex.

Looking on a US credit card churing site it looks like some were really pushing the MS spend.

Who knows, either way Plastiq is useless otherwise, 2X MR points was the only reason I used them.

Originally Posted by ecgz88 (Post 28964474)

the problem with BW card is when apply the BW card MBNA don't haven space for you to input BW rewards number on the application form (but Alaska card does), and MBNA rep is not properly trained for this card, that's where all the problem starts.

Originally Posted by loun80 (Post 28975464)

I am a similar issue. On my online MBNA account, it shows that 22,000 points were transferred to Best Western. However, I didn't have a Best Western account so where could have these points gone?

I called MBNA and they gave me the runaround. They told me they have nothing to do with Best Western and asked me to call Best Western.

When I called Best Western, they told me to set up an account. Now, I have a Best Western account number. I will call MBNA to provide this number so future points will be transferred to my Best Western account but what do I do about the 22,000 points already transferred?

Originally Posted by loun80 (Post 28975464)

I am a similar issue. On my online MBNA account, it shows that 22,000 points were transferred to Best Western. However, I didn't have a Best Western account so where could have these points gone?

I called MBNA and they gave me the runaround. They told me they have nothing to do with Best Western and asked me to call Best Western.

When I called Best Western, they told me to set up an account. Now, I have a Best Western account number. I will call MBNA to provide this number so future points will be transferred to my Best Western account but what do I do about the 22,000 points already transferred?

Originally Posted by mikeycanuk (Post 28974569)

Looks like Plastiq and Amex are parting ways. Nothing official but since Monday Plastiq is having "issues" with Amex.

Looking on a US credit card churing site it looks like some were really pushing the MS spend.

Who knows, either way Plastiq is useless otherwise, 2X MR points was the only reason I used them.

Originally Posted by pokee (Post 28966235)

I've held this card 3 times prior (2 times being repeats) without issue. I think in the past I may have called to activate the card and they get my BW# then.

This has been such an ordeal. Even the 2500 points I was offered by the supervisor I spoke to still aren't in my account. Good grief......

Originally Posted by pokee (Post 28995237)

Well, after nearly 5 months, all my BW bonus points are present and accounted for. Even with the headache, it was worth it - especially with the 10K award promo they have right now! :)

Originally Posted by 1Newflyer (Post 28995733)

Did you talk to BW rewards outfit or credit card reps made good on the promises?