IAD-ADD KLM or Luftansa?
 

have a an award ticket booked using 120k skymiles for this trip but im starting to reconsider if I should cancel it and use UR points to transfer to UA and book on Lufthansa and UA business for 120k miles.

I have 230k skymiles and 140 UR points and I obviously value my UR points more than the skymiles and booked using skymiles for that reason but I have another trip to CDG later in the year that I can use the skymiles on. So my question is are the KLM business seats bad enough to the point that I should opt with Lufthansa/United?

I booked a *A IAD-ADD-JRO J award on ET (first leg nonstop) and changed to IAD-FRA-ADD in LH J. Reason is LH now runs the new 747-8 IAD-FRA which has full flat seats six abreast instead of seven abreast angled lie flat on ET's 777LR. Slightly longer flight time but OK with me for much better seats on night flights.

I really like KLM's soft product, and the seats are nice for day flights. The seat isn't layflat, but I still like it. I would say KLM is much better than UA in C, but I can't speak for LH.

Really? every trip report i read raves about the service but rants about the seats. good to know.. thanks for the input

Maybe the great service makes the seat seem better. But day flights on KLM for me are great. Layflat doesn't matter because I'm not sleeping, and more interaction with the great FA's. Plus, those stupid little Dutch houses pull me in when I'm trying to decide who to fly. :D I have no idea why I like collecting them, but I do. Great marketing by KLM.

OP, are you a DL PM or DM? That's my favorite part about booking ST award tickets, because if plans change, I can cancel them fee free with no problem. That in and of itself is worth flying ST for me, since my plans change often.