I'd threaten to contact the BBB unless they help you...here's their HQ contact info:

Points International Ltd.
T. 416.595.0000
F. 416.595.6444

171 John Street
Toronto, Ontario
Canada M5T 1X3

I especially hate that in order to talk to them in person, you have to pay for an upgrade to gold member.

If it makes you feel better, I believe that with persistance you will get the points you were expecting!

I have found in the past that email conversations does not tend to have great results, but calling them usually does. You might want to mention that you will post on their facebook site and here your unhapiness. That has worked for me in the past.

BBB is a sham. They will do nothing for you.
Contact the Attourney General instead or contact the police in the city where this company does business.

Seriously.

There have been NUMEROUS threads on the fact that Points.com basically S*CK

I have had many dealings with them in the past. They are only good for one type of transaction:

If you buy or transfer miles between airlines, they run that system and will honor the move. And even then, good luck if there are timing glitches (like, you saw an award fare, moved miles, hoped they will credit in 3 days or how ever long the airline says it takes, and they fail to, causing your award fare to go away by then)

Sharebuilder was THE WORST of WORST of all things involving points.com way back when over 100 of us did a promo with AA and points.com involving that company among others.

I sure hope you get your miles but what you actually need to do is find any and all email address of execs at Points.com and fire off multi messages to them including all details of what you have going on. There was one we contacted back then that would go on vacations or be unavailable or act stupid but when 100 people contacted her boss and exposed HIS personal details ON this site, we started to get answers. I will try to find old info on it but advise all you know to avoid the company at all costs. There are some entities, like Points.com, that just plain do not do things right. Some may think maybe they have changed but I don't buy it.

MM

After writing the above, I did a rather fast search in every thread I've ever subscribed to since I joined FT in 2004. Below are some Points.com threads where people had problems... and then, the last one is the coup de grâce.

See posts from the final pages to find how it ended, and a list of MANY email addresses of execs at the company in 2005. Some may still be there. Post 1142 lists them, but previous posts may have phone numbers and even direct line extensions. You'll have to look. And yes, you can tell I DO NOT like Points.com! Good luck.

http://www.flyertalk.com/forum/miles...ot-joking.html

http://www.flyertalk.com/forum/miles...oints-com.html

http://www.flyertalk.com/forum/miles...-zip-code.html

http://www.flyertalk.com/forum/miles...nd-2005-a.html

http://www.flyertalk.com/forum/miles...-com-saga.html

coup de grâce:
http://www.flyertalk.com/forum/ameri...-per-mile.html

Thank you all for the information....I am a very patient person, but this is getting really frustrating.....:mad:

indeed, and if a company says it takes say 3 months to get X miles, I could stomach that. BUT if they say it takes 4 weeks to get those miles and you have to fight and wait 3 months, THAT is wrong. Points.com has been very guilty of that on many occasions as you can see.

I did numerous exchanges of miles/points at Points.com but only for Amazon.com Starbukcs which all went smooth ...
At one occasion it took almost a week to get the voucher whereas other events took place at the same day ...

I advice you to go the way mentioned earlier here ... good luck :)

I'm clearly missing something, but how is it that people are wanting to trade 20k-40k AA miles, when you can only receive a max of 15k for $150?

Seems to me if two people each belong to the same rewards programs, they should be able to transfer points to each others accounts......I guess the problem would be finding a way to mutually guarantee the points are actually transferred as agreed by both parties......

Yes they can transfer points between the accounts, but there is a 15k cap per calendar year with AA for $150 fee. Some people on points.com want to trade upwards of 50k AA miles, which I don't see possible.

Points.com continues in their efforts to fleece consumers
 

Points.com and PayPal have announced that they are now offering UA, AA and AC loyalty members the opportunity to redeem points for PayPal credit, effectively converting points to cash.

The rates are ATROCIOUS.

Bad:

http://boardingarea.com/blogs/thewan...mage_thumb.png


Worse:

http://boardingarea.com/blogs/thewan...age_thumb1.png


Simply unconscionable:

http://boardingarea.com/blogs/thewan...age_thumb2.png

http://boardingarea.com/blogs/thewan...ive-ever-seen/
http://blog.points.com/2011/02/09/po...se-your-miles/
https://www.thepaypalblog.com/2011/0...les-into-cash/

So they'll sell you those 120k miles for around $1500 or whatever it is with 100% bonus, then turn around and buy it back from you for $100. That's so nice of them.

If anyone is thinking about selling their 120k US Air miles I'll give you double :).

Well, now we have a fair market valuation for Citibank's 1099s!:p

Exactly what I thought, 4/100's of a cent is the price that AA is willing to pay to buy them back (through it's Partner Points.com), that must be the cash value according to AA.

Wow, that US Airways ratio is insane. I'm willing to offer at least 2x that to anyone looking to sell :p.

disclaimer: I'm not actually going to buy miles from you and it's against FT terms to do so