"Cannot find server"
 

Has anyone been able to log on to www.midwestairlines.com today? Is their server down?

I keep getting the "Cannot find server" message, no matter which browser I use,
for the last hour or so. And, of course I cannot reach YX by phone, either; keep getting a busy signal.

I imagine with all of the bad weather in Wisconsin yesterday and today, they are overwhelmed and overloaded.

Same for me...

Either they're overloaded with calls or things down in O'Creek are literally swamped :)

Oak Creek was especially hard hit with flooding problems, so I am sure it impacted the Howell Avenue operation in some form.

The Howell and Drexel intersection is still under water... I wonder if there is no power in the area?

Their lines of communication must surely have been knocked out...there is still no response after 5+ hours. Hopefully, they will be back up and running by early Monday morning. If not, there must be an emergency plan in place for redirecting incoming calls and relocating CSRs. Many of the CSRs work from home, so that, in itself might help.

This wave of weather is going to be a major financial hit for Midwest. Lost business, delayed/cancelled flights, plus possible physical damage to facilities are not coming at a good time.

Wonder if YX is insured for this type of loss, besides any physical loss or damage to property, i.e. "Business Interruption" coverage.

The website and phone line are back up and running, as of early A.M. today.

"Running" might be a bit of an exaggeration . . . things are slooooowwwww.

There are still glitches in the system. When trying to access my MM account, the following error message popped up:

Tried again, a short time later, and it was slow.

It is times like these when the former Kansas City call center was a real plus. Another victim of financial cutbacks.