[LEFT MARRIOTT] The Park Central San Francisco [Master Thread]
Aug 5, 2008, 9:16 am
#151
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
The final nail in the coffin came on our departure, we had booked an airport transfer on-line and it was late due to the San Francisco marathon, I kept popping out to check for it worried that someone else might have taken it, I mentioned it to bell services who shrugged their shoulders when they realised we had not booked it through their conceirge, when the transfer did arrive he told me he had been calling the hotel to explain why he was late and they had told him there were only two people on the desk who were too busy to come and tell us, we were sat about 20 foot from them and they certainly were not busy with other guests.
I have stayed in Westin hotel before and really enjoyed them but this place is just a let down.
I have stayed in Westin hotel before and really enjoyed them but this place is just a let down.
Mike
Aug 5, 2008, 10:16 am
#152
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
This property is hopeless. 
I wouldn't even bother wasting your energy writing. Simply stay at other wonder SPG properties in San Francisco.
I wouldn't even bother wasting your energy writing. Simply stay at other wonder SPG properties in San Francisco.
Aug 5, 2008, 10:46 am
#153
Join Date: Mar 2008
Location: Liverpool, UK
Posts: 57
I have considered this, not looking for compensation but it does 'let the side down' on Westin hotels and this attitude would affect other customers. I don't think I'd bother with the hotel manager as in my opinion there are staff training problems here and he/she is obviously not managing this area too well.
Aug 6, 2008, 12:19 am
#155
Join Date: Mar 2008
Location: Liverpool, UK
Posts: 57
Aug 6, 2008, 12:27 pm
#157
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Dan, thank you for being considerate of the GM's email address and keeping it as a private exchange.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Aug 6, 2008, 2:44 pm
#158
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,161
I stayed here in December. A fairly problematic stay. I enjoyed the Palace and St Francis more.
Problem 1: Got a corner room with no drawers! Fortunately I was only here for 1 night, so I just lived out of my suitcase. But really.
Problem 2: Bed was short-sheeted. This is becoming a common problem. Housekeeping used a sheet that was too short, so my feet were scraping against scratchy mattress fiber. I had to remake the bed myself. A complaint the next morning at front desk garnered compensatory SPG points. When I asked for late checkout, I was offered 1pm. I had to press for 4pm.
Problem 3: At check in (late in the evening), I asked for my package. The staff member said to come back tomorrow when the concierge was there. Since the package contained toiletries, I needed it immediately, and only when I pressed did she send a bellman to unlock the concierge's closet and retrieve my package.
Problem 4: Rate was 20 dollars higher on the bill than the booked rate. This was solved at checkout.
Problem 1: Got a corner room with no drawers! Fortunately I was only here for 1 night, so I just lived out of my suitcase. But really.
Problem 2: Bed was short-sheeted. This is becoming a common problem. Housekeeping used a sheet that was too short, so my feet were scraping against scratchy mattress fiber. I had to remake the bed myself. A complaint the next morning at front desk garnered compensatory SPG points. When I asked for late checkout, I was offered 1pm. I had to press for 4pm.
Problem 3: At check in (late in the evening), I asked for my package. The staff member said to come back tomorrow when the concierge was there. Since the package contained toiletries, I needed it immediately, and only when I pressed did she send a bellman to unlock the concierge's closet and retrieve my package.
Problem 4: Rate was 20 dollars higher on the bill than the booked rate. This was solved at checkout.
Aug 7, 2008, 4:32 pm
#159
Join Date: Dec 2000
Location: Medford, OR
Programs: UA1K/3MM, AA & DL 1MM, *wood Plat, Hertz Pres.
Posts: 588
Wow, this scares me. This hotels seems to have way too many problems already. I just booked 1-night stay at this hotel, only because the St. Francis is full. Now I may go some where else. The Hyatt in Union Sq. may be seeing me.
Aug 15, 2008, 8:34 am
#162
Join Date: Mar 2008
Location: Liverpool, UK
Posts: 57
Aug 15, 2008, 9:07 am
#163
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
Aug 15, 2008, 9:12 am
#164
Join Date: Mar 2008
Location: Liverpool, UK
Posts: 57
Aug 15, 2008, 9:12 am
#165
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
If they do not contact you after the 7 days then DO write to CS with any attached comunications-that sets up a case for non complience by SPG and the property might be fined for non complience.