I have been supportive of the OP from the beginning, in private messages, and on the phone, and I will continue to be. I am a Marriott loyalist from way back, and I will also continue to be that. However, when something such as this happens, something so egregious as what has been done to the OP, I will not be a defender of Marriott, I will do everything possible to see that the OP comes out at least even, and actually, what he should be, ahead, in the end, for the extensive stress and time he has had to put in to correct this inexcusably horrific situation caused by Marriott and Marriott's employees.