It is an ARRIVAL gift, not a day after you arrive gift....i'd say give them an hour.....if they foul up...PAY up!

I started a thread about this to the MC and the reply was that there was no specified time...we suggested that by NOT enforcing a time basically negates the guarantee....meaning the hotel can say, when questioned..."well ms megtravels, what would you like..." as i am CHECKING OUT....

Only if you request it for the next morning.

An arrival gift means they make the "offer" upon arrival, not an hour or two later. If I order something that must be brought to my room, then I have no issues with it taking 30 minutes to an hours (unless I ask for it to be delivered at a later time.)

New Update... Marriott Customer Care (CC) has been very helpful. My highest praise to them. If you have any concerns in the future, they are the people to go to.

CC facilitated a telephone conversation with the Asst GM at the hotel. One thing that he stated was rather strange. He said that the Guaranteed Platinum Arrival Gift is not part of the $100 Guarantee. I checked my documentation while on the phone with him and stated that it is. I then called Marriott CC who confirmed that it is indeed part of the guarantee.

So far, top grades to Marriott CC... Will speak with the hotel Asst GM on Monday.

Stay tuned...

I agree with hhoope01 on this.

BTW - the very rare occasion I've gotten the $100 I've had no problems w/ the front desk honoring it.

Having said that, I'd be royally pissed-off if I encountered the lies that some have stated about being told I had requested the points at check-in if I hadn't.

Cheers.

The issue has been resolved. Marriott CC deserves all the credit. Do use their assistance if anyone else has a problem like this in the future.

I add to the sentiment that the person on the desk is a human being. When you claim the $100, it might cost them their job. It might mean very little to those with high salaries and expense accounts, but it might mean alot to someone who is struggling to feed their family each week.

I believe socrates once said that they do not lose their job in this situation.

And the policy is Marriott's - presumably if they have to pay out, it's a reminder to the employees that there is a policy to follow. I'm rarely in a situation that requires a payout, but truthfully I'm not thinking about the employee's family when I am. And while some earn high salaries & are on expense accounts, not all of us do/are, so I'd say with regards to that speak for yourself.

I was in a situation where the $100 was paid this week - arrival card or what would you like wasn't offered at check-in nor a phone call later asking, so after 4 days I went down & requested the $100. The employee offered to still give me the points or arrival gift after he paid me, but I declined. I didn't think 'double-dipping' was fair - ie, take the $$ & the gift. And the $100 (well part of it) went back to the property, as I was actually honest on the honor bar form in the lounge ;) :)

There have been times when I've been entitled to the payout & didn't ask for it because I like the properties/they've always been very kind to me, so it wasn't a big deal for me.

And we're all different - if I had turned away from the desk, realized it hadn't been offered, & returned immediately I would have reminded them of the gift/given them a chance, not been demanding the $100. I'm pretty easy-going on the entire process.

I also like what some FTers have done w/ the $100 (or $25 or $50) & that's donate it to charity.

Cheers.

I would hope that after your detailed posting and the hulabaloo in this thread that followed, you might be kind enough to share with us the resolution.

correct

The "check" is in the mail for the correct amount. In other words, we arrived at where we should have arrived before this whole snafu began.

Thanks.

Apparently forgetting the amenity doesn't cost them their job and it shouldn't. I'm sure most of us commit the same type of inadvertent mistakes in our jobs. But fraudulently completing a customer amenity request to deprive the customer of the $100 demonstrates some basic dishonesty and should result in some sort of discipline.

I think we need to avoid being seen as the "Ugly Platinum." In my experience, most of the desk folks at Marriott go out of their way to be polite and take care of elites. I've probably reminded desk folks a few times over the years about the points but would find it hard to seek the guarantee when an otherwise polite desk clerk forgot to ask me. There is a human on the other side -- and they're certainly going to get in some trouble based on the guarantee issue. I'll also note that the desk folks tell me its hardly worth asking since Plat's always (well almost always) take the points.

I'm not afraid to ask for the guarantee and have received the guarantee 3-4 times over the years because of room types.

I agree.