Yes can someone else elaborate on this? There have been a few times this year that I haven't been offered a platinum gift - I just call up and make sure to get the gift... I'd rather get $100!!!

The one time I seriously tried to get the hotel to honor this guarantee, the GM claimed that I was offered it at checkin and refused to authorize the cash payment. She finally gave me 1000 Marriott Rewards points as a courtesy without ever admitting fault. I originally inquired about the matter at checkout and the guest services rep called her and she apparently told the rep to refuse to give me any thing except to offer me the welcome gift points. I have refused to stay at that property since them (since the GM in so many words accused me of being a liar).

Since then I've just reminded the property and got the points when they forget.

So I've found this guarantee to be pretty hollow for me at least. I don't like to be put in the postion of begging the property to pay up when they forget a welcome gift. The problem with this guarantee is that many GSRs don't want to admit they made a mistake and the guest has to ask for money because most reps will not say anything about the guarantee if you don't bring it up (so far I've never been offered the cash when I've told a property they forgot).

You guys should consider yourself lucky to get the $100 guarantee. I tried to claim my platinum guarantee the next day after I checked in but the check-in agent insisted that I requested the 500 points (which never happened). I didn't get the $100. See http://www.flyertalk.com/forum/marri...ipped-off.html

Eventually, the front manager sent me an email:

-----------------------------------------------------------------------

Good Morning ktjan,

I sincerely apologize for the miscommunication with your platinum amenity. We do have form with your room number requesting the bonus points. However, for the inconvenience, I will add 5000 bonus points to your rewards account.

Please do not hesitate to contact me with any questions, and I hope to welcome you back to the Blackstone in the near future.

Regards,

xxx
Director of Front Office
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First of all, I don't know when the form was filled and by whom but I was definitely not offered the amenity when I checked in. Anyway, one month has passed since I got this email, I still haven't got the bonus points.

Once again, nothing less than fraud.

Ironic, the Blackstone is one of the few hotels I have used the Platinum garuantee at - and the $100 was just handed over.

Carefully follow the chronology...

1) I asked if it was a RESORT
2) I was told YES
3) I was p*ssed and explained to them why
4) They THEN told me they offered a free breakfast to Platinums and Gold
5) I then said "Ok, so I was a little less upset"
6) Upon arrival at my room I discovered it was a corner executive king
7) I then said "Nice"

Bottom line is that I was much less upset AFTER the above played out but there is still no lounge and they still failed to give me the arrival gift card AT CHECK-IN.

does this $100 plat guarantee work at every marriott property? courtyards included?

Curiousity question...

Did they indicate if the free breakfast was JUST for the plat or gold? I stayed there about 1 1/2 years ago. They gave me the certificates to use in the restaurant, but is was only good for one person. I have had at other properties where the party got the breakfast, not just the single people. The employees in the restaurant acted like I was robbing the place in the confusion. The coupon did not mention the number of people or if I could combine them (have multiple and use all at once)

They didn't mention it and I'm by myself so I haven't tried more than one person.

No - I think the courtyard is either$25 or $50 - check the marriot website

Well perhaps you yell and apply vinegar when you're p*ssed does not mean that when I'm p*ssed I do. I am quite capable of expressing my dissatisfaction without raising my voice.

GH London
 

I know this slightly off topic but I had to claim the Platinum Gift not arriving at GH London. I took this up with the FD Manager and she said that this hotel did not do it, but after accessing the Marriott website in the lounge and printing off a copy of the guarantee then the amount was paid in cash. :)

The only other hotel was the Renn. @ LHR where I have asked for the cash. Both hotels were not happy about giving the cash, as they wanted to take it off the final bill.

Regards,
SM

Quote:
Originally Posted by davidash
The rules specify that it can come anytime on your first day/night,

Quote:
Originally posted by ohmark
Out of curiousity, where do the rules specify this?

Since the poster didn't respond, I'll answer my own question: they don't.

It seems fair to given the hotel until the next morning. Any thoughts?