No.

Something tells me some details are missing....

What dates did you look? Just curious...

The kind agent at the PVG Courtyard inhouse res office suggested I go to the internet after I ask about the rates, specifically after I expressed disappointment that the MC rate did not include internet access nor breakfast.....a total of over $40 worth of services that I planned to be using. She was trying to offer me a channel to get what I wanted at the best price. If you think about it - I have no idea what hotel management might think - it was probably the best course for her as I might well have gone to a different hotel had she not let me in on how to get what I wanted for the best rate.

April 1st thru 4th.

According to my two calls to MC customer care and the email I got from Mr. James White at MC internet cc....hotels.com does not qualify for the rate match, period.

Well, you've been given duff information then. If there is a rate on Hotels.com which is cheaper than on Marriott.com and all the various T&C's of the Look No Further guarantee are met, the claim will be approved.

If in the next 24 hours you find a lower rate for the same hotel, room type and reservation dates, submit a claim form. You may search anywhere for a lower rate, provided that a claim form is submitted at least 24 hours before your scheduled arrival date.

https://www.marriott.com/hotel-rates/travel.mi

dugar -

have to go with the majority here. I have successfully filed LNF multiple times; from outside web sites as well as using the some of the codes located in the sticky at the top of this forum. hotels.com is one of the ones I have used.

if hotels.com wanted you to pre-pay; doesn't qualify. if they do not, it does. if they do not want you to pre-pay, and all other criteria for LNF are also met - re-file.

I had to do that once. On the second go-around, it was accepted. No one is perfect.......

2009 or 2010?

If it was for 2009, and you're filing now (as your thread was started on April 15), then you're a little late & maybe it was declined since you tried after the fact?

MC is also the GDS chain code for Marriott Full service hotels (MHR)

having spent a fair amount of time interacting with reservation agents I personally dont believe this is the case...MI has a very strong quality control and training program-not saying it couldn't be the case but wouldn't be even close to being the norm

>>> Marriott Concierge can you please confirm for our newbie that hotels.com is a site that can be used as a comparison for LNF guarantee.

From the Q&A (https://www.marriott.com/hotel-rates/faqs.mi):

10. Can I submit a claim based upon a lower rate found on any Web site?
Most Internet Web sites are included in Marriott's Look No Further® Best Rate Guarantee (for example, Hotels.com, Expedia.com, Travelocity.com). However, the Web site must be one in which you can complete the transaction on the site. Opaque providers of hotel rooms, such as Priceline.com and Hotwire.com, that do not reveal the hotel brand name until after you have pre-paid your hotel room do not qualify for the guarantee.

Someone is caught up in the smoke screen......

Maybe you missed the OP's posting....

Friends.....(five postings here above.)

Note: I have it IN WRITING from MC that Hotels.com does not qualify for the rate match. From Mr. James White of Internet Customer Care. In writing. Would be glad to post the email from MC if there is a way to do that on flyertalk. Additionally I have appealed twice to the customer care folks. They all advise that there is no match for any of the mentioned websites. Perhaps because it was PVG and not a domestic location, or whatever.....but MC says no way to hotels.com. Period.