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-   -   Treated Poorly -- what should i do (https://www.flyertalk.com/forum/marriott-rewards/805660-treated-poorly-what-should-i-do.html)

Richard1148 Mar 27, 2008 2:15 pm

im like wow...i cant believe that someone can like write the way the op does and be like marriott platinum and stuff.. and you guys are getting like all worked up about this... OMG...

NDDomer86 Mar 27, 2008 2:21 pm

Haha well since age seems to be the recurring saving grace here (at least in some people's opinions, certainly not mine), I plead insanity due to age as my reason for responding. Plus geeze, haven't you ever watched The OC/Newport Harbor?!? We're all about the drama (sarcasm ftw) ;)

aaupgrade Mar 27, 2008 2:48 pm


Originally Posted by sophiegirl (Post 9476254)
aaupgrade - are we truly comparing apples and apples here? your situation sounds totally different than (that of) the original OP's - for one thing, there was no flirting! :D Your situation sounds like one of mature individuals making friendly decisions over time, not "it's my last night, let's go get a drink".

No, we are not comparing apples with apples. Matter of fact, I was not comparing my situation with the OP's at all. I was just commenting that my personal experience and observations were contrary to what was stated in previous posts to be Marriott corporate wide policy on fraternization and when Marriott employees are allowed on premises.

I look forward to bulldoggolfer05's post from the Marriott policy handbook. I will also get the skinny from employees at this hotel, and possibly the GM as well and post back here in a couple weeks.

NDDomer86 Mar 27, 2008 3:38 pm

I believe both keeton and myself were referring to fraternization while on the job. Obviously a company cannot dictate what happens in your personal life outside of the work environment although they can enforce rules and sanctions for certain behaviors (such as serious misconduct at another hotel property, arrest, etc). In your situation, a friendship has obviously developed outside of the work environment (being the hotel) and seems to exist in a completely platonic manner that would not hinder the business/customer relationship that exists between a guest and a hotel. In the OP's situation as it seems, advances were made during work hours between two people who clearly do not know each other outside of the professional environment (may not even live in the same area), which yes, would be considered a cut and dry situation of fraternization between a hotel employee and a guest.

TrojanHorse Mar 27, 2008 3:44 pm

I am not a lawyer and having said that

If a harrassment lawsuit ever came about >

I am going to make an educated guess that the actual practices of what the hotel is allowing for fraternization or what they should have known

If those practices did indeed disclose that it is common practice (policy or not) for hotel employees to fraternize with the guests then I do believe that would weigh significantly as to what the hotel is or is not liable for.

I'm still a bit stumped though as to where the actual harrassment exists in this particular incident

and someone correct me if I'm wrong here but

boy (who happens to be guest) asks girl (who happens to be desk clerk), even more than once (although that is not a known fact whether he asked one girl multiple times or numerous gals once each or a combination thereof) for date > at least one of them accepts (re-read shows that it appears more than one girl accepts request by using the phrase "they accept"). No record of any requests to stop asking that I can tell

apparantly there is some sort of friendship here based on the OP side of the story. Arms around each other, notes to the room, numerous conversations not related to hotel duties or guest requests.

Boy asks girl out, she says yes, boy makes major faux paux by claiming plat guarantee and girl appears to need help from manager claiming this, manager not happy camper, girl knows boss not happy, girl makes statement to boss about boy/guest. Boss confronts guest. Boy/Guest unhappy (re-read here indicates that FDC who accepts request to go out with group has history of making plat amenity errors as stated by other employee behind desk, "oh she's been known to do that" referring to the $100 mistake)

heckuva story but I'm not seeing any harrassment. I don't see repeated requests to stop, I don't see anything that would preclude a reasonable person to think this was harrassment based on all parties actions.

but I'm not a lawyer and I'm sure a lawyer could figure out a way to find harrassment in this situation




Originally Posted by bulldoggolfer05 (Post 9476109)
Regardless of whether you take issue to what I said or not, the fact of the matter is it IS in the Marriott policy handbook, and if I still have mine I shall post what it says verbatim (or Socrates can back me up on this, whichever may come first). Just because a hotel lets its employees get away with something does not mean that it isn't against corporate policy. On my most recent stay at the Renaissance Agoura Hills, the night audit clerk was wearing a t-shirt and jeans, hardly an acceptable dress code, but didn't mean that Marriott does not have a corporate requirement for dress.


TrojanHorse Mar 27, 2008 3:50 pm

messed up my post

NDDomer86 Mar 27, 2008 3:58 pm

No luck in finding my employee handbook, I either threw it away or it's back at my house in CA. In either case, this is an area which the Marriott Concierge could easily come in and clear it up, but for some reason I do not see thing happening anytime in the near future.

EDIT: By the way, I was looking for this in reference to the question regarding the allowance of employees on hotel premises during non-working hours NOT in reference to the legaility of the fraternization between hotel employees and guests...

clarkef Mar 27, 2008 4:00 pm

I am an attorney and this could be a case of harassment. The defendant would be the hotel, not the OP however.

It would depend on the specifics of the case which we really do not have here. What words were used, the tone, how often, etc.

The hotel has to protect its workers from bas behavior by the guests. If the OP is known to be constantly asking the front desk women out, then the management should discreetly talk to the OP and explain to him that this behavior must cease. IF the OP refuses to comply the OP may be removed from the premises.

If the hotel refuses to protect the ladies, then the hotel might be vicariously liable for sexual harassment.

By the way, this did not require any tortured attorney logic. Its fairly straightforward

TrojanHorse Mar 27, 2008 4:06 pm

I was referring to a charge against the guest

but taking it to your example

Wouldn't there have to be a complaint to management first (or to a hotline or something)? there isn't any indication of this and I would suspect that the manage would have said to the guest during the browdown that we've had enough of your actions or similar. if so it seems based on the tone of the OPs original posting that he would have included that kind of statement.

Question:
without any complaints by the girls could there be a case?
based on the one sided note by the OP, if what he says is true and they were flirtatious as well, what role would this play in the harrassment?

Originally Posted by clarkef (Post 9476836)
I am an attorney and this could be a case of harassment. The defendant would be the hotel, not the OP however.

It would depend on the specifics of the case which we really do not have here. What words were used, the tone, how often, etc.

The hotel has to protect its workers from bas behavior by the guests. If the OP is known to be constantly asking the front desk women out, then the management should discreetly talk to the OP and explain to him that this behavior must cease. IF the OP refuses to comply the OP may be removed from the premises.

If the hotel refuses to protect the ladies, then the hotel might be vicariously liable for sexual harassment.

By the way, this did not require any tortured attorney logic. Its fairly straightforward


DillMan Mar 27, 2008 4:19 pm


Originally Posted by craz (Post 9473956)
I'll be Flamed but I feel the OP had no right to the $100 as they were definitely part of distracting the Employee. Since the OP has been staying at the Hotel for a month already and it seems never posted where they forgot about mentioning it to them, Id say dont distract teh Employee and if they forget to offer it thats 1 thing, distracting them with whatever discussion started by the Guest and continued by the Guest, should void asking for the $$$.

Otherwise Guests will come to the FD as they check-in and start with the 1000 questions in order to distract the employee.

had it been me no way would I have asked for the $100, but then again no way would I have been hitting on the Employees no matter how hot or not they were

I will second that. I don't know how you bang the hotel for $100 on an arrival gift and then ask the FD clerk out. That seems a bit...ummm...

cyberdad Mar 27, 2008 4:20 pm


Originally Posted by bankingconsultant (Post 9475864)

+1 to sophiegirl on this one.

It's work, not college, not a night at the bar....and professionalism is the name of the game.

Grow up, keep your partying at home, and be glad if this is the end of this situation.

Absolutely, Positively, and Certainly!

I've had the pleasure of socializing with Marriott employees on occasion. Off site, off duty, and with no connection whatsoever to the vendor-customer relationship between me and Marriott.

In the instance of this thread, there was clearly poor judgement used on both sides. But to my personal point of view, whether realizing it or not, the OP was inviting trouble....and found it.

TrojanHorse Mar 27, 2008 4:23 pm


Originally Posted by cyberdad (Post 9476947)
But to my personal point of view, whether realizing it or not, the OP was inviting trouble....and found it.

looks like they did (although its not as easy to validate) on the flip side of the coin as well

TrojanHorse Mar 27, 2008 4:24 pm


Originally Posted by DillMan (Post 9476946)
I will second that. I don't know how you bang the hotel for $100 on an arrival gift and then ask the FD clerk out. That seems a bit...ummm...

from the way I read it, its the other way around

DillMan Mar 27, 2008 4:35 pm


Originally Posted by indyscott (Post 9475625)
I think you need to google the standards for what constitutes sexual harassment and drop this issue quickly and quietly.

What you are freely admitting to on a public forum is a textbook example of harassment (repeated requests for dates after being told no resulting in interference with an individual's work performance).

It may seem like simple "flirting" and "no big deal" to you, but I think if you do a little research you'll find that you have definitely crossed the lines of the legal definition of harassment.

The manager is required by law to investigate/address the issue. It sounds like he is letting it drop since you are not planning to come back to the hotel.

Chalk this one up to experience and find a different hotel to stay in the next time you are in town.

Are you saying the OP is going to get sued for hitting on FD clerks? While I think the OP was out of line, I cannot buy that. You can be sued as an employer, but it would be a hard row to hoe as a customer. Now, if the clerk complained to the manager and the manager did nothing, he would be open to a lawsuite, but to think he has something to worry about as Joe customer is laughable.

If your assumption were true, the US Bar/Pub/Tavern industry would be bankrupt because all their customer's would be in court!

DenverBrian Mar 27, 2008 4:44 pm


Originally Posted by Richard1148 (Post 9476285)
im like wow...i cant believe that someone can like write the way the op does and be like marriott platinum and stuff.. and you guys are getting like all worked up about this... OMG...


^^^ When I first read the OP I couldn't stay focused on the issue for the writing. I pegged this guy at age 16. If he's this unprofessional on paper, it's evidence for his unprofessionalism in speaking and action.

Side note: The Marriott handbook lists "unauthorized entry into a guest room" as grounds for immediate termination.


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