FlyerTalk Forums - Is Silver Elite worth anything?

Quote:

Originally Posted by rmagritte (Post 9275191)

In the for-what-it's-worth category, I'm a low-end Silver....
1) As much as people around here grouse about the lack of service and respect for loyal customers, I have found the people on the elite reservation line to be considerably more friendly and helpful than those on the standard Marriott reservations line. It's the little things, but they add up to a better experience.

I agree with this. When my husband was Silver, we *needed* to stay at a certain Marriott property for several nights, beginning on a Saturday night. The hotel had availability which I could see on-line if I reserved starting on Friday night. But it wouldn't allow us to begin a stay on Saturday. Calling the hotel directly didn't help. My husband finally called the elite reservation line, and they managed to get us a room starting on Saturday. So yes, the Silver status was worth a lot to us just for the solution to that one problem.