Thanks for the responses -
 

everyone's comments are appreciated!

Isn't it annoying when people delete their posts?

The OP apparently has a excessive sense of entitlement.

Do you stay at this hotel often enough for them to recognize you?

I am not sure that I would expect them to remember a guest, wwho got injured by what was admittedly her own fault, months before.

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Let's see. You take a fall that is your fault. It's obviously an accident.

Security takes information and the bell captain recognizes that you have been injured.

Should they offer you a free night stay? Pay for your meal? Send you a note to inquire about your injury?

I think not. You spent the night in the room. Why should they offer you a free night stay for another visit unless they were negligent? You received a meal from them. Why should they pay for the meal due to you being clumsy? (Clumsy may not be correct, but I have no other information to go by)

If they send you a note, it may be used against them legally. I would suspect that a note inquiring about your injury may be all a lawyer would need to start a proceeding.

I am not being harsh, but I do think you are expecting too much here. After all, it was not Marriott's fault, so I can only assume the fault was yours. I think it would be difficult finding another chain acting any differently than what Marriott did. (Maybe the Ritz)

As you already noted it was your own fault and not the fault of the hotel. Please excuse my admonishment, but since the injury was obviously bad, you are negligent for not going to the emergency room and have it looked at right away. Did the hotel suggest that you see a doctor or go to the emergency room? I would be very surprised if they did not. You didn't indicate that they did or did not.

When your health provider files a claim for your medical expenses, it will include the cause of the injury. No doubt your medical insurance carrier will contact you for more details if they were not already provided to your health provider, and then will deal directly with Marriott if they deem them even partly responsible.

If you have a deductable then you could send them the hotel the bill for your portion if you think they were at all at fault and feel it is appropriate.

Regarding the hotel staff remembering you and the fall. The only people that would probably remember, would be the restaurant staff (who probably would not), the loss prevention guy that took the report, and the bellman. Unless you encountered one of these people, then I don't think anyone else would remember.

Whatever happens, I hope you have a full recovery.

1. If - as you said - you were very embarassed by the situation, a polite person would probably not seek you out to ask about it and possibly cause you further embarassment. Maybe it's just me, but I would be embarassed to know that my accident was memorable enough for someone to recognize me.

2. There may be at least SOME concern about a potential lawsuit. Any hint that the hotel was somehow responsible for the accident (e.g. they apologize for the incident, comp your meal, etc.) could potentially be used against the hotel later.

I'm not a lawyer and definitely don't know much about potential legal issues, but I'm wondering if problems could arise if the hotel were to put anything in writing. Anything written that showed they acknowledge the accident could possibly used against them should you decide to sue them. So standing orders could be to not mention it unless the customer mentions it first.

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Sophiegirl,

I'm really sorry to hear that you were hurt. You've made some great postings on FT. For example, I just bought some Geico certs last night thanks to you. Thankfully most FT'ers are lucky enough to live in countries where the lion's share have access to health care. Here's to your speedy recovery!

Robert

Probably from the fact that you went and packed and traveled home before having it looked at (according to the first post).

I'm sorry for your accident. Sounds like it has been a painful mess for you. I'm not surprised by Marriott's actions though. I don't believe they owe you anything if they were not negligent in some way. And, as someone posted before, in this litigious society, they are probably not supposed to act caring in the case that you were to turn around and sue them.

You didn't say you were looked at right away. You said that the bones ended up being broken and hadn't healed correctly. So it appeared to me from the information you provided that you didn't see a doctor or didn't go to the emergency room right away. If you did, then the doctor or emergency room that you did see right away, which you didn't mention in your original post, is the one who is negligent. I made an honest assumption with the information you provided.

I wish you all the best for a speedy and a fulll recovery.

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Boy, I feel really bad for you and hope that your injuries eventually get corrected properly with as little pain and inconvenience as possible. What a terrible ordeal you've gone through!

That being said, I don't see why you'd expect anything from the hotel. They deal with hundreds or thousands of guests on a daily basis, and your fall was most likely only one of several "incidents" that day, that week, that month... You get the idea. It was traumatic and horrifying to you, but (not to sound too harsh) just another matter-of-fact thing to the hotel. Particularly after security investigated and apparently concluded (as did you) that things were relatively okay, I'm sure it was quickly forgotten.

Also, why would you expect your meal to be comped? The hotel did nothing wrong and, I assume, served the items you ordered. I could see an especially proactive manager taking those charges off the bill since you apparently weren't able to enoy your meal (I'm trying to decide if suddenly getting sick in the middle of a meal and being unable to complete it is a similar situation, and whether or not they'd comp the meal in a case like that), but it's not like anything about this situation was their fault.

Again, my sympathy is very much with you and I wish you a full recovery, but I don't think you should be expecting anything more from the hotel at all.

I don't think the issue is compensation at all -- the OP is explicit on that point..

What it really is is the lack of an expression of concern on the part of those in charge about the welfare of a valued guest who was injured (but not accusing the hotel of being responsible), on the property.

I cannot believe that a "Get Well Soon" card or something appropriate (flowers, fruit basket etc.), sans any expression hinting at cupability would not be appropriate.

A hotel we guested at ;ast smmer (on points) treated us rouyally, provided a beautiful cake celebrating my wife[s birthday along with a card signed by numerous members of the guest relations, front desk and lounge staffs.

The hotel in this case couldn't be bothered to say "We hope you're felling better?"