I don't think the hotel owes you anything after the fact (or at all actually). You admit that it wasn't due to negligence at the hotel & that it just an accident (and imply that it was your fault, not the hotels). I'm suprised that security only took your name down & didn't even suggest or offer that you seek medical attention - most companies have that as an SOP. My sister was injured at an Ikea in NJ & they took down the relevant contact info for an incident report & suggested that seek medical attention if she thinks she needs it. I tripped off a curb at a Hilton in SAN a few years back, scraped my knee up - when I asked if they had bandages at the front desk, the took down an incident report (which they said they had to do for all accidents - I didn't want them to) and they asked me if I was okay - I said yes - and when I said I was fine, in my opinion, that released them of any sort of obligation to me.

As for compensation (free weekend, etc), I don't think that would be reasonable compensation if it wasn't their fault. And for the meal? You ate it, you pay for it. Did you fall during the meal? Or after the meal after you signed your bill? Why should they comp you a meal? I don't get it.

As for the 8 weeks of recovery - if you thought it was bad enough to see a doctor about & you caught the broken bones earlier & they set them & didn't set them right, that's your doctor's fault. If you didn't think they were broken & you just went with the flow - and then later found out they would need to be rebroken - that's your own fault.

Totally, OT - but, when I was in Thailand a few years back, I got into a motorcycle accident & broke my wrist. I was no where near legitimate medical attention (I was on an island off an island off of the main land - best hospital was several hours away by boat & I was on vacation). I tried getting my friend reset the break and make my left wrist look like my right wrist, but he refused to do it (which is understandable - he didn't want to make it worse - it was sort of hanging there & I could barely move it) - so I took a shot of Sangsum, bit on a stick & did it myself. We made a cast out of an ace bandage & some siding ripped off of a bungalow that was under construction - it was gross & painful, but necessary. I was back in BKK a few days later, but by then it wasn't worth going to the hospital in BKK since I'd be back in the US in a couple of days. When I got back to the US a few days later, I went straight to the hospital from the airport & they x-rayed it & luckily, I had set the bone correctly. Basically, its up to you, IMHO, to take corrective action if you think you're injured - your health is your own responsibility, no one else's. If you had issues packing & were in that much pain, then you weren't being responsible to yourself.

[QUOTE=rahmanbar;9252012]I don't think the issue is compensation at all -- the OP is explicit on that point..


While there is obviously a slight felt by the OP, there is also the mention of a free weekend and surprise that she is charged for her meal. This would make her feel better about the incident but it is a form of compensation.

I , like the many others before me, hope she heals quickly, but I don't think she will see any letters or other action from the hotel. They were not at fault, and should not have to follow up on incidents that are out of their control and not the fault of the hotel or the staff. In this case, I think the OP is expecting too much.

What is the big deal here? I think you ARE LOOKING for some sort of compensation for an incident that you admit is no responsibility of the hotel.

If you tripped and fell and suffered injury on the corner of a nearby street while staying at a Marriott...would you be seeking some sort of compensation from the hotel? What is the difference?

Give it up...

Add me to the HE11 NO list re: compensation

I wonder why you didn't store the bags at the hotel and go to the nearest ER/Clinic/Doc etc.. all hotels (esp in this case) would have stored your bags for you

As for the meal; like others said, when did the fall occur.. at most they should package the meal to go for you if it was before or during.. if it was after.. pay as agreed...

can I understand the thought process of wanting something yes.. but from a neutral standpoint... and if I was on a jury.. i'd vote for the hotel

Anyone have a screen shot of the original post or be able to do a summary for those of us reading this thread now?

It's a bit irritating to read the responses without having the original one & subsequent responses since they were deleted by the OP. Without knowing what's going on I'm guessing the OP either deleted them for potential litigation reasons or because most of the people responding weren't sympathetic to compensation, although are sympathetic to whatever the injury was.

PS - I have figured out there was a fall involved, but that's it.

Cheers.

sophiegirl,
I want to join in wishing you the best. I agree that it would be very nice for someone to have said something, but it would really take an extraordinary effort to remember every guest and situation.

I had the unfortunate situation where I was on the phone with emergency services as an elderly woman passed away in the store where I work (yes, I was calling for her). I remember the grief on her husband's face, her wheelchair and a few other details, but I wouldn't recognize the man today. I wouldn't be able to express the sympathy I do have for him. It isn't malice, I just can't remember everyone and every situation - no matter how traumatic.

Basically, the OP was having a meal at an unnamed full-service hotel where she is a regular. She fell (and in her orignial post, she said that it was by no fault of the hotel - no torn carpet, wet floor, etc - and that it was an accident) in the restaurant. Security noted the incident & filled out an accident report. She had to summon assistance from a maid to pack her belongings at checkout, a bellman commented on her condition & asked if she was going to be checking out in her condition. She apparently did & went home.

It turned out she broke her bones (not clear as to when she sought medical attention - when she got home or several days later after it started hurting more). The bones apparently weren't set properly (due to the healing process starting without going to a doctor or due to a bad doctor? Not clear) and needed to be rebroken and reset.

She went back to the hotel (as a guest) and was suprised that no one at the hotel asked how she was (because she doesn't think they noted it in her account) and was suprised to find she was charged for the meal that she ate (which was the meal she fell at). She was wondering if she should be given compensation for it (specifically free weekend stay or meal or something) and was asking for feedback...

If I've missed anything, feel free to add to it anyone...

Since I was responding when she deleted her original post, yes, I have a full version of it. I won't repost it here, but bhatnasx hit the main points.

I find it very strange that she deleted all of her posts. It makes me think that she really was looking for compensation and/or is thinking of making the hotel liable for her accident.

Very strange indeed. :confused:

She probably felt that she was being attacked. I think she was looking for a gesture of some sort from the hotel - how are you feeling? - Are you OK, can we buy your meal for you? Something, anything.

Anyone have a screen shot of the original post or be able to do a summary for those of us reading this thread now?

It's a bit irritating to read the responses without having the original one & subsequent responses since they were deleted by the OP. Without knowing what's going on I'm guessing the OP either deleted them for potential litigation reasons or because most of the people responding weren't sympathetic to compensation, although are sympathetic to whatever the injury was.
PS - I have figured out there was a fall involved, but that's it.

I am the OP and I deleted them because I was asking for opinions, and got them, so I no longer wanted the ipersonal nformation out there. There is not now, nor was there ever an issue with litigation, nor I am upset because people were not sympathetic to compensation. (especially as compensation was not the essence of the post)

With regards to bhatnasx summary, I will add to it as requested - my additions are bolded -

Basically, the OP was having a meal at an unnamed full-service hotel where she is a regular. She fell (and in her orignial post, she said that it was by no fault of the hotel - no torn carpet, wet floor, etc - and that it was an accident) in the restaurant. Security noted the incident & filled out an accident report. She had to summon assistance from a maid to pack her belongings at checkout, a bellman commented on her condition & asked if she was going to be checking out in her condition. She apparently did & went home.
(Incorrect, I checked out because the hotel was sold out and could not extend my stay. I went to another FS to check-in, then proceeded to an emergency center to have the injury examined. I was unable to return home for 2 more days.)

(Another poster asked why I did not leave my luggage at the original hotel - not really sure how that would have helped the situation, but my response is that why would I do that- whatever happened, I wasn't coming back to the original hotel.)

It turned out she broke her bones (not clear as to when she sought medical attention - when she got home or several days later after it started hurting more).

(Incorrect, same day, xrays, casts, all were done same day)

The bones apparently weren't set properly (due to the healing process starting without going to a doctor or due to a bad doctor? Not clear) and needed to be rebroken and reset.

(Not certain how bhatnasx knows they weren't set properly, that was not stated in OP and is not my opinion nor any of my doctors' opnions now)

She went back to the hotel (as a guest) and was suprised that no one at the hotel asked how she was (because she doesn't think they noted it in her account) and was suprised to find she was charged for the meal that she ate

(Incorrect, meal was never served, so was not eaten)

(which was the meal she fell at). She was wondering if she should be given compensation for it (specifically free weekend stay or meal or something) and was asking for feedback...

(Correct, I do think a meal which was unserved to a consumer should not be charged to the consumer).

With regards to my post - Compensation is the issue around which most responses are revolving, and it could certainly be due to the way my OP was written. When one has lived the circumstance, it is certainly different than when one is solely reading about it. It is unfortunate that I used a free weekend example in the OP, as everyone has then assumed that I was looking for compensation and want to blame Marriott. What I was trying to say was that I found it odd, as a platinum who experienced a trying circumstance in a hotel, nothing was said or done to make that circumstance better, or to recognize that it even happened. (as in seeing if I needed assistance in packing my luggage, or getting to the doctors, or assisting me in returning my rental car, or a myriad of other details) Is it their fault that I fell? Absolutely not. Should they pay for the fact that I fell? Absolutely not. Would some courtesy and kindness and attention have made the situation easier for me - absolutely.

I DO find it interesting that so many posters who become upset when Marriott forgets their plat welcoming gift, or ignores their room pref and puts them by an elevator, thinks I am out line for wondering why I was charged for a meal that wasn't served - and that I didn't eat:confused:

IMHO, the hotel should not have charged for the meal. I mean, legally - yes, I'm sure they could charge for it. But the kind, human thing to do would be to not charge for the unserved meal.

I don't know the context of the return visit and the failure to recognize her - even at my most frequently-visited Marriotts, I occasionally see a new clerk who doesn't know me. That part is not unusual. Nor would I expect free nights or anything like that.

But getting charged for the meal, yes, that would honk me off a bit...

If she'd been looking for serious compensation she would have engaged an attorney specializing in negligence. And to carry it a bit farther, the attorney would have counseled her not to discuss publickly, certainly not in an online forum.

But she wasn't looking for $$$ and she didn't pose a common question seen on these boards when someone feels they've been wronged, ie. "How many points should I request?" (If not those exact words, something along those lines.)

I know -- the magic word is "compensation", but what I believe she really wanted was a gesture of acknowledgement/sympathy/compassion/empathy and gave some examples in my earlier post. .

Consider what she said, but also consider the context..

Not posing a request with precisely the right words is is not uncommon at all.

But the context is that she's still (rightly) upset and that not only should not be missed, it should also be considered. -- those of us who have (or had in the past), people reporting responsibilities know full well that "listening skills" are an important attribute for the successful manager or executive.

From what I've seen of the FT MR Board community, I am sure that in a real-life situation similar to what the OP related those "other things" would have a bearing on how most of you, if you were the responsible manager, would have handled it.

If the meal was never served, simply dispute the charge. SHould be easy to do as you have the hotel's own report on the incident.

Some hotels still have great management and line staff that know how to keep customers happy, even when something unfortunate happens. Sadly, many do not as they are now hiring minimum wage staff who receive minimal training, and the turnover is high. So really the hotel's response doesn't surprise me. If you were expecting the kind of service that Julia Roberts received in Pretty Woman, you should need to stay at the Beverly Wilshire and expect to be paying $500+ per night.

Because in your original post you said that the bones had started to heal and needed to be rebroken, pinned and reset. Which anyone would have ascertained that either 1) you didn't seek medical treatment in a timely manner, or 2) the doctors who treated you didn't set your break right.

So if you could enlighten us as to why they had to rebreak, pin and reset perhaps we will have a better understanding. I can't come up with a logical reason other than one of the two reasons mentioned above.

I find it interesting that this is the first time you mentioned that the meal wasn't served or eaten. WADR, we can only respond with respect to the information provided. Since this little bit of info was not provided in your original post, a number of posters asked if the fall occurred before, after or during your meal.

FWIW, since you have now shared that bit of info, yes I would contact the hotel and explain the situation and ask that they credit the charge for the meal back to your credit card, or comp you a future meal. But please make sure you mention to them that the meal was never served, nor did you eat it; as they too, will not understand your request otherwise.