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Originally Posted by jayer
(Post 8885836)
For the most part, elites had a bad reputation as complainers. They were not too keen on a first-time guest demanding an upgrade at all (as opposed to an advance request for a special occassion from a regular).
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Actually, I have the opposite view (from jayer). Elite guests (and frequent flyers) tend to have realistic expectations based on their long experience. Infrequent travelers are much more likely to make unreasonable demands -- and I've witnessed that over and over again.
Just as one example, I was on a flight to Newark recently that was delayed by bad weather. Newark was my final destination, so it didn't matter much to me. But the guy sitting right behind me was trying to make a connection and simply drove the flight attendants wild with numerous, urgent and loud demands that they radio ahead to have the airline hold his connecting flight. No matter how nicely the flight attendants explained that they simply couldn't do that, this guy just became more and more irate. Finally, the head FA promised to make an announcement that upon arrival at the gate, all passengers should remain seated except for those trying to make connections. That didn't work, of course, as most people just charged for the exit like always. I just watched all this happen and didn't say a word. Bruce |
Originally Posted by bdschobel
(Post 8888095)
Actually, I have the opposite view (from jayer). Elite guests (and frequent flyers) tend to have realistic expectations based on their long experience. Infrequent travelers are much more likely to make unreasonable demands -- and I've witnessed that over and over again.
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I'm sorry for taking this thread off topic, but I thought it would be good to answer a question.
Originally Posted by 777 global mile hound
(Post 8886853)
I just booked a Marriott Fairfield Airport Hotel after reading your post.
I am out of touch but how many points does that brand earn these days? |
Originally Posted by OU812
(Post 8886830)
When this all happened on Monday night, the MOD offered me a 1,000 points because of the trouble. Tonight when my team returned to the hotel at around 7pm, a co-worker's room had not been serviced by housekeeping. He called the front desk to inform them of such and they offered him 20,000 MR points and a free meal via room service or in the hotel restaurant, which he of course accepted! They sent housing right up as well. He later received a $25 gift card from Barnes and Noble with a note of apology from the Front Desk Manager. BTW, it was not the same manager on duty as Monday night and my co-worker has no status.
RIP... I thought you said you were pulling out of that Hotel since you werent Upgraded on Night 1???? |
Originally Posted by VA1379
(Post 8891038)
I'm sorry for taking this thread off topic, but I thought it would be good to answer a question.
Fairfield Inn & Suites earn 10 points for every dollar on room rate. Incidentals do not earn points. Now back to the "Lots of bad experiences with upgrade availability" discussion for uninterupted posting and viewing pleasure:D Why do I think the title of this thread somehow magically changed along the way I thought I had subscribed to the wrong thread for a second;) |
Originally Posted by bdschobel
(Post 8888095)
Actually, I have the opposite view (from jayer). Elite guests (and frequent flyers) tend to have realistic expectations based on their long experience. Infrequent travelers are much more likely to make unreasonable demands -- and I've witnessed that over and over again.
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Originally Posted by craz
(Post 8891122)
I thought you said you were pulling out of that Hotel since you werent Upgraded on Night 1????
We did complete our stay at the BR Marriott this week. We are not staying at the Baton Rouge Marriott going forward. No one on the team was impressed with the hotel. After talking to the GM on Tuesday, I was not impressed with her response; basically telling me I was wrong to expect an upgrade, making excuses, and offering no apologies. Maybe I didn't deserve one, maybe the BR Marriott and central reservations weren't in sync, but regardless... I cancelled the teams' reservations at the Baton Rouge Marriott for January, February and March and we will be staying at either the Hilton, Embassy Suites, Sheraton or a new Residence Inn. RIP... |
It would be a good thing to follow up with a letter to Bill Marriott Jr.'s office telling HQ of your decission.
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St Kitts Marriott
I've read through all these posts about problems with frequent travelers seeking upgrades at Marriott. Several years ago we thought we had found our favorite hideout.....Marriott on St Kitts. We don't even keep track of our miles or points. We have found it's simply not worth the effort. When we travel for R&R.....cost is not considered. We want to go first class and we want the best room/suite in the house. At the Marriott on Kitts this is going to run well over $500 nightly. By the time we use additional services.....figure $800-$1000 daily. This is in US dollars.
Last month we spent a week in our favorite suite at this location. I will say they are very good at special room requests. What we encountered during our stay was ridiculous. The facility has gone downhill something terrible. The day before our departure, I spent several hours doing a pictoral essay on the property.....which is owned by some guy in Toronto. I cataloged 108 deficiencies.....put them on a zip drive and delivered it to the front desk. Within an hour the project manager and I were having a talk. He acknowledged problems. He was frustrated. He was honest. He told me straight away that he simply could not find the skilled help necessary to address all the infrastructure problems. He then suggested I take a closer look at the passport stamp Kitts uses.....it says...."You will not seek gainful employment". Apparently Kitts wants the US tourism dollar but will not accept the skilled labor required to keep their new economic plan in place. They are shifting from an agricultural to a tourism based economy. Marriott on Kitts.....:td::td: |
Originally Posted by Dionne
(Post 8895590)
The day before our departure, I spent several hours doing a pictoral essay on the property.....
I cataloged 108 deficiencies.....put them on a zip drive and delivered it to the front desk. |
Originally Posted by annerj
(Post 8895783)
Sounds like a fun vacation!
Where/who is this award winning property again? I would have given up counting after the first 20.Let me remember the name so I can be sure to avoid it myself Ahh St Killts |
Originally Posted by laloglz
(Post 8882667)
I don't know if I should say something about this to the front desk tonight. When I arrived yesterday at my favorite property "Renaissance Richardson, TX" I was told that the best...
We booked a room last Friday night as a good friend of mine was getting married in Plano, TX that night. Booked a leisure rate of $99 for the cheapest room in the place. I am a PLT so I was wondering if there would be some kind of upgrade, but at least knew I would get the king bed. Before I left my house I pulled up my reservation to print the directions and it showed I was already upgraded to a King Suite. Sure enough, got to the hotel and they bumped me up. There was very low occupancy, but it was very nice to get it. Cannot say enough about the hotel... just fantastic. Coupons for breakfeast since the lounge was closed... and they just bent over backwards to make sure we were happy. Mrs. Slpybear hasn't travelled much with me as since I was a PLT and she enjoyed it. Only downside would be the location, (though we live in the metroplex so we knew that upfront.) On the opposite side of things... we travel to the SJC FS Marriott a lot. Out of my 16 stays there this year, only two were upgrades to a Concierge level room. None were upgrades to a suite. The hotel is almost always at 100% during the week, so I expect this and am not bothered by it... even though we know the front desk folks very well. (BTW - This is also a great hotel). I believe the occupancy and the time you check in have almost everything to do with your ability to upgrade... |
Reply to your stay at the Marriott in Baton Rouge
Originally Posted by OU812
(Post 8873378)
So I check into the Baton Rouge Marriott. I checked online before leaving for the hotel and there and general rooms and concierge level rooms available for four nights. I arrive at the hotel and given room 1702. I ask if there are any concierge level rooms available and the Asst. Front Desk Supervisor (AFDS) replies, "No all the concierge level rooms are sold out until Sunday!" :confused:
So I go to check room 1702 out, and it is probably one of the worst rooms in the hotel, as the door to the room opens directly in front of the elavator. I call the general reservation number and verify there a number of concierge level rooms available (I told them I need room for myself and four co-workers and the reservationist confirms they have 5 concierge level rooms available). I go back to the front desk and ask to speak to the manager on duty and I am told he is not available. I then ask the AFDS why he told me there are no concierge level rooms available when the website and the reservations number show plenty of concierge level rooms. The AFDS stutters for a minute and states, "the website and 800 # do not always reflect accurate availability and as I told you there are no concierge level rooms available for upgrade. The only way I could put you into one of those rooms is if I move a paying guest and I don't have authority to do that." I respond, "That does not make any sense." I then see a guy with a tie and a Marriott name badge and walk over to him. He claims he is the manager on duty (although his name badge says "Bookkeeper") and I explain the situation and tell him I don't like being lied to. He said he would look into the problem and get back to me. About 30 minutes later I get a message in my room from the MOD stating, "Mr. RIP I did look into the problem and the AFDS was correct there are no concierge level rooms available for upgrade for the next four nights. In order to upgrade you we would have to move another guest or not sell those rooms to a walkin guest willing to pay for the concierge level. However, as a goodwill gesture, I am depositing 1000 MR points in your account for the trouble." BFD and ...! The was the first night of a four month project in Baton Rouge for a team of 4people. SInce I can determine where the team will stay, we will not be staying at the Baton Rouge Marriott. I am calling the General Manager in the morning to tell her why her hotel has lost over 300 nights of business. Sorry for the long rant! RIP... Sure, we get sucked up to...sure we get treated like royalty sometimes...some may go so far as to get their underwear run under a blowdryer in the morning so they are toasty warm when we put them on. that is nothing more than a perk of wealth and power. We have the right to make as much money as we can, but we DO NOT have the right to abuse privileges afforded to us. That is why they are called "privileges" and not "rights". Furthermore, I am not getting a Ferrarri for Christmas, and you don't see me crying like a 3 year old, so be happy with what you have and stop being such a crybaby just because things didn't go your way. |
welcome to Flyer Talk
Dr Rick - welcome to Flyer Talk...and i hope you brought you flak jacket with you :). You speak from the heart but sometimes people don't want to hear the truth...
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