FlyerTalk Forums
Page 2 of 2
1
2
Show 40 post(s) from this thread on one page

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Marriott | Rewards (https://www.flyertalk.com/forum/marriott-rewards-427/)
-   -   Serious problems with Marriott.com website update (https://www.flyertalk.com/forum/marriott-rewards/745468-serious-problems-marriott-com-website-update.html)

FlysTooMuch Oct 18, 2007 4:08 am
Only partial reservation shows up on new site
 
I have a Paid + Rewards stay coming up. The new site only shows the Rewards and not the paid stay in my upcoming reservations.

The order of the stays is Paid first and then Reward.

USirritated Oct 18, 2007 9:02 am
Originally Posted by FlysTooMuch (Post 8579457)
I have a Paid + Rewards stay coming up. The new site only shows the Rewards and not the paid stay in my upcoming reservations.

The order of the stays is Paid first and then Reward.
Do you have a confirmation number for the upcoming paid stay? If you do, then simply call Marriott Rez, and ask them whether the rez is in the system, if it is, then ask them if your MR is in the rez. If it is, then ask them why it isn't showing up on your profile. If you do not have a confirmation number, then you probably do not have a completed rez. If you have a confirmation number and you call Marriott rez and they do not have the rez in the system, then the record must have not been fully closed out somehow, or might have been canceled, but either way you will need to make another rez.

aaupgrade Oct 18, 2007 9:21 am
Originally Posted by USirritated (Post 8580651)
Do you have a confirmation number for the upcoming paid stay? If you do, then simply call Marriott Rez, and ask them whether the rez is in the system, if it is, then ask them if your MR is in the rez. If it is, then ask them why it isn't showing up on your profile. If you do not have a confirmation number, then you probably do not have a completed rez. If you have a confirmation number and you call Marriott rez and they do not have the rez in the system, then the record must have not been fully closed out somehow, or might have been canceled, but either way you will need to make another rez.
Since the title of FlysTooMuch post was "Only partial reservation", I came to the conclusion that FlysTooMuch has one reservation number that includes both paid and reward nights. But only the reward portion shows up in the online reservation detail.

Once again this shows the Marriott IT department's depth on knowledge with regard to their own software and what simple scenarios they neglected to test.

socrates Oct 18, 2007 10:36 am
Originally Posted by aaupgrade (Post 8580784)
Once again this shows the Marriott IT department's depth on knowledge with regard to their own software and what simple scenarios they neglected to test.
This did make me laugh....unfortunately I can't explain why but just think consultants :)

FlysTooMuch Oct 18, 2007 8:12 pm
Just reporting a bug on the new website
 
Originally Posted by USirritated (Post 8580651)
Do you have a confirmation number for the upcoming paid stay?
...
Yes, I have a conf number and a printout of the res as it is supposed to be.

I am only reporting this a bug on the new site since everything was fine on the old website.

holtju2 Oct 20, 2007 11:07 am
Actually can we just have the OLD website back. The one before the last two upgrades. These two latest upgrades have actually diminished the functionality of the site for me.

It might look fancier but it ain't working.


All times are GMT -6. The time now is 6:56 pm.
Page 2 of 2
1
2
Show 40 post(s) from this thread on one page


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.