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Originally Posted by Michigan Czar
(Post 7654256)
I disagree with you and agree with others that Marriott is not living up to stay anytime. This is posted on their site, this means to me if a standard room is available, even if it is the last one I can get it with stay anytime.
What are "Stay Anytime" rewards? For 50% more Marriott Rewards points, Stay Anytime rewards allow you to override blackout dates and hotel capacity controls to get the last room available for your free stay. This is part of the reason it is now called stay anytime if we decide to let you! I undertand your disappointment, but honestly, one is not truly permitted to define what a term means to them as opposed to what the company that is dispensing the points and is making the rules for the program says. In such instances where it is clear and unambiguous, I cannot agree with you. Stay Anytime Hotel Reward Stay Anytime rewards allow you to override blackout dates and other restrictions. If certain nights of your stay are restricted, you can use Stay Anytime rewards for just those nights and regular rewards for the remaining unrestricted nights. Please note, the chart below describes the current point requirements for Stay Anytime rewards through May 31, 2007. Effective June 1, 2007, Stay Anytime rewards will have a point-requirement increase to 100% over Standard Rewards. This new pricing will apply to Stay Anytime reservations booked on or after June 1, 2007. Stay Anytime point values as of June 1, 2007 [PDF] Marriott Rewards glossary >> To make a Stay Anytime rewards reservation, please call 1-800-MARRIOTT. NOTE: Stay Anytime rewards will not override sold out dates at hotels. In cases where a change is made mid-stream or the rules are ambiguous, then I am ready to mount the barricades with the rest of you. See the Delta bonus promtoion thread for just this sort of sentiment. In any event, Marriott has supplied notice that the change is coming re more points and one should strike now to lock in the old point system. |
Originally Posted by NJUPINTHEAIR
(Post 7654330)
one is not truly permitted to define what a term means to them as opposed to what the company that is dispensing the points and is making the rules for the program says.
What we have been told repeatedly by the official Marriott Representative here on FT should mean something IMO; although I must admit I am losing patience. Just a week ago, post #22 in the Marriott Concierge - lack of inventory availability thread:
Originally Posted by Marriott Concierge
(Post 7576423)
With the exception of a limited number of blackout dates, every hotel is required to make a percentage of their rooms available for standard awards. Redemptions may be booked 50 weeks in advance. Once that inventory is taken, members may use Anytime Awards for last room availability on standard rooms. If the hotel is selling standard rooms, you should be able to redeem an Anytime Award.
The exact definition of standard may vary from hotel to hotel, but should include the vast majority of rooms at the hotel. Some exceptions would include suites, ocean view, etc...
Originally Posted by Marriott Concierge
(Post 6125038)
There are no special event exceptions for Anytime Rewards. If a hotel has standard rooms available for sale, you should be able to use Anytime Rewards. There are only two hotels in which this might not be not true: the Rome Marriott Grand Flora, and the Capri JW Marriott Tiberio Palace Resort and Spa, who have limited participation with Anytime Rewards. All other Marriott hotels who participate with the Rewards program, including the Niagara Falls Marriott, participate fully with Anytime Rewards.
Sometimes a hotel will not allow a reservation for Anytime Rewards because they have no more standard rooms available, and I suspect this may occur when hotels host large events. Jan 5-12 Jan 16-21 Jan 31 Feb 1 Feb 13-21 Feb 23 Mar 1 Mar 30-Apr 20 Now having said all that, my guess is you will now understand and agree with us on this matter. Either that or your disagreement would indicate that we should not trust the word of the official Marriott Representative here on FT. |
Originally Posted by aaupgrade
(Post 7654716)
You are absolutely right, and that is why many of us rely on information provided by the official Marriottt Representative here on FT.
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Originally Posted by joshua362
(Post 7651589)
Just another example of how we are duped into thinking that points, coupons and awards are some sort of earned "currency" with real value as stated or computed.
It's a win-win: we get oodles of points and bonus promotions that have much higher theoretical value - again, because we're paying attention - than we ever had to outlay out-of-pocket. Marriott gets to lavish these points and bonuses upon their most frequent customers - mostly business travelers who aren't paying their own bills - and then book the liability of outstanding points pretty much however they like. Unless you outright win 1,000,000 points in a sweepstakes, the IRS doesn't care. The downside is the fact that we have to live with T's & C's that we sometimes don't like. We are at the provider's whim - they can (and do) change the terms, and we have no recourse. Still, I think we come out ahead in the long run. I don't really want to sell my points/miles on eBay to begin with - I want to use 'em for free stays, flights, etc. :) The "Stay Anytime" thing is different: that's just false advertising. Seriously, Marriott should clean that up. They're bumping up the redemption costs for Stay Anytime: perhaps they'd temper some of the anger about that if they fixed this problem and truly made it "Stay Anytime". Any regular room, any hotel, any date, anywhere in the world, no blackouts, no bull. |
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