Thanks for the quick replies. I got the same little bag as a lowly Silver, and another associate who doesn't even have a Marriott # also got one, so I think they were giving them out to everyone.

I just checked out of a CY this morning and let them know I did not receive a Plat Gift.

The clerk got the manager, and they handed over $50 cash. It felt wierd to call them on this, as the last time I was at that hotel, there were a little bag of cookies and water as a welcome gift, so not like I missed out on a huge benefit (like non-smoking).

The manager was not completely sure of the process. She indicated it was the first time that property had forked out for this program (hard to believe -- probably just the 1st time she delt with it).

I didn't have to sign anything -- she did ask if my MR# was part of the reservation. Since it was done online with me logged in -- it definately was.

The housekeeper got a bigger chunk than usual! Share the wealth!

If there has already been a post on this, please direct me towards it. I have done a search and can not seem to come up with the answer.

On the Marriott website, under the platinum arrival gift guarantee section, it states -

(Reimbursement varies by hotel brand.)

I have looked all over the Marriott website and can not find where it states what reimbursement is offered at which properties. Which is driving me crazy, because I am sure it is there somewhere. Can anyone direct me? Based on this thread, it appears Marriott is $100 and Courtyard is $50. But if it ever occurs, I would like to know the official answer.

From Marriott.com. Here's the page link:

http://marriott.com/rewards/terms/elite.mi

Platinum and Gold Membership

Hotels located in the United States will pay all Elite Benefits Guarantee compensation in US dollars. Hotels located in Canada will pay $100/$50/$25 CAD. International hotels will pay the equivalent of $100/$50/$25 USD in local currency.

The maximum Elite Benefits Guarantee compensation paid to a Platinum or Gold member during a stay in the United States will be $100 USD, even if more than one Guaranteed benefit is not delivered to the member. The maximum Elite Benefits Guarantee compensation paid to a Platinum or Gold member during a stay in Canada will be $100 CAD, even if more than one Guaranteed benefit is not delivered to the member. The maximum Elite Benefits Guarantee compensation paid to a Platinum or Gold member during a stay outside the United States or Canada will be the equivalent of $100 USD paid in local currency, even if more then one Guaranteed benefit is not delivered to the member.

If a member believes that compensation is due with respect to any aspect of the Elite Benefits Guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation.

In order to qualify for the Guarantee, the member's Marriott Rewards number, Elite status, smoking and bed type preferences must be included with the reservation. Reservations made through meeting planners, travel agents, wholesalers or other third party sources must include this information in order to be included in the Guarantee.

The Room Type Guarantee covers bed type preferences at Marriott Hotels, Resorts & Suites and Renaissance Hotels, Resorts & Suites and smoking/non-smoking preferences at Marriott Hotels, Resorts & Suites, Renaissance Hotels, Resorts & Suites, Courtyard, Fairfield Inn & Suites, Residence Inn, SpringHill Suites and TownePlace Suites properties (pillow, room location, extra bed, crib requests, etc. are not included in the Guarantee). Exact bed sizes may vary at International hotels.

The Room Type Guarantee does not cover room upgrades.

A member who makes a reservation on the same day he/she plans to arrive at the hotel, or a member who walks in to a hotel without a reservation is not eligible to receive the Room Type Guarantee.

Platinum members are eligible to receive the Room Type Guarantee at any Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, Residence Inn, Fairfield Inn & Suite, SpringHill Suites or TownePlace Suites property worldwide. Gold members are eligible to receive the Room Type Guarantee at any Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard by Marriott, Residence Inn, Fairfield Inn or Suite, SpringHill Suite or TownePlace Suite property located in North America.

Guaranteed Concierge/Executive Club Lounge* access applies to regular hours of operation at Marriott hotels, JW Marriott hotels and Renaissance hotels worldwide. For Marriott hotels, JW Marriott hotels or Renaissance hotels without a Concierge/Executive Club Lounge or if the Lounge is closed, the guest is entitled to receive a free Healthy Start Breakfast, Monday through Friday.

*Not available at resort locations.

The Platinum Arrival Gift 500 bonus points option is available only to point earning Marriott Rewards Platinum members staying at participating Marriott Hotels & Resorts and Renaissance Hotels & Resorts worldwide. Members earning miles can not choose the 500 bonus points.

As of June 2, 2003, the Platinum Arrival Gift 250 bonus points option is now available only to point earning Marriott Rewards Platinum members staying at Courtyard hotels located outside of North America.

Guests accompanying Platinum or Gold members to a Marriott hotel are not eligible for the Elite Benefits Guarantee.

The Guarantee applies to all stays, including Marriott Rewards redemption stays.

Platinum and Gold members who do not receive their Elite Benefits Guarantee or Ultimate Reservation Guarantee in Russia, any other country subject to currency restrictions or any country prohibited by law to compensate the member in the form of a cash payment will be compensated with Marriott Rewards bonus points.

If an Elite member has a confirmed reservation, but is walked from the hotel upon arrival, the property will pay the Ultimate Reservation Guarantee compensation in place today under the Marriott Rewards program Terms and Conditions. If a Platinum or Gold member receives Ultimate Reservation Guarantee compensation then he/she is not eligible to receive additional Elite Benefits Guarantee compensation.

But which part of that specifically says if you do not get your platinum arrival gift, a Marriott will give you $100, a Courtyard will give you $50, a Fairfield will give you $25?

All I can find is that reimbursement for a missing gift varies by hotel brand, but not specifically what each brand will pay.

For whatever reason, it does not specifically state; it implies.

So if for some reason a particular hotel said their reimbursement was $5 and that was all, there would be nothing we could point to or print out to show them the way.
That seems rather odd. Thanks for your help anyway, no wonder I couldn't find it anywhere.

As bdschobel posted above the amounts are specifically set forth in the rules; what the rules imply, but don't specifically say, is which specific amount applies at which brand.

So the two queen room I just checked into at the FI Philly is not falling under this as a Plat. I called 3 times today and once yesterday to get a king, but no dice. Now, they want to charge me $10 a day for the refridgerator that is used to keep medication cold. All this after waiting over 45 min for the airport shuttle....

:mad:

I received $25 at a FI last week due to not receiving the Plat arrival gift.

Correct, though there was something that I got from Marriott a while ago that broke out what amount applied to each specific brand, though I don't remember what they were. In any case, like the previous poster on this thread said, I received $25 from a FI recently for them forgetting about the platinum arrival gift.

interesting scenario... anyone have any experience with this?

Fairfield Inn
 

I stayed at the Fairfield Inn in New Haven a few nights ago. I checked in about 2 AM without a reservation, and used a coupon from a travel coupon book I picked up at a rest area.

The rate was $79. and I was upgraded to a king bedded room with a separate seating (sofa bed) area. And, of course, full breakfast was included.

In the morning, I realized I hadn't been given a Platinum gift. (I remembered when I went to make coffee, and didn't have the bottle of water I usually save from the gift.) Before I checked out, I called the platinum line; I wasn't sure I was entitled to the gift because I hadn't had a reservation. After putting me on hold to check the rule, the res agent informed me I was, indeed, entitled to compensation. I expressed feeling a little hesitant about bringing it up, and she really encouraged me to say something, because the hotel staff needed to know the rules. She asked me to speak directly to the manager.

The manager was surprised the gift hadn't been offered, but without hesitation told me she would deduct $25.00 from my bill.

As I've read the posts here, I've been noticing that compensation for other members has been in cash; if the $25. is deducted from my bill, I may not get the points I bargained for. (Platinum points plus Marriott visa points.)

It may not seem like much to argue about, but getting points is the name of the game... I'll be watching my statement.

I love this forum!

Anything for Platinum Bonus Points not Posted?
 

Deleted, I found the answer in this thread -- sorry. I'll give CS a try, but hope I don't have to dig out the folios (2 stays at the Philadelphia Marriott didn't post the Platinum arrival bonus points).

I stayed at the FI in Burnsville, MN. last weekend. I did not get the plat welcoming gift, but since the manager did several other favors for us during the stay, I didn't press the point. I had forgotten some office supplies...including tape and packing materials for some packages. The manager said he'd look to see if he had any....then showed up at our room five minutes later with everything we needed.

To me, helping me out of a tough spot at 10pm the night before an important event was worth more than the 25 bucks. I'll make that trade anytime! Also I was using a $50 bonus bucks coupon, so I thought I was getting enough of a bargain. And when I checked out, I got points credit based on what the room rate would've been had I not used the bonus bucks.

No complaints here!