All together now.
#1
Company Representative, Marriott Rewards
Original Poster
Join Date: Apr 2018
Posts: 25
All together now.
Members,
Marriott Rewards, The Ritz-Carlton Rewards and SPG are now officially one program. The program names are sticking around until 2019, but you can now book, earn and redeem at more than 6,700 participating hotels across 29 brands worldwide,
Explore Our Combined Program
Enjoy new Elite benefits
Earn points in more places
See new ways to redeem
Plus, starting now, any member with both a Rewards and SPG account can now easily combine them into one single account login and profile. All your eligible stays will earn into one account. Even better, your combined Elite nights could add up to achieving the next Elite level right now.
To combine, all you need is your login for both accounts. Combining accounts must be done by you, the member, and will not happen automatically, even if you’ve previously linked your accounts. Combine and keep your Rewards number here.
A lot has happened over the past few days, and we truly appreciate your patience. There are still a few known issues we’re working to resolve including:
For members whose accounts are still displaying incorrect Elite status, this issue should be corrected later today (August 21st).
We hope you enjoy all that one powerful program has to offer.
Kind regards,
Marriott Rewards Insider
Marriott Rewards, The Ritz-Carlton Rewards and SPG are now officially one program. The program names are sticking around until 2019, but you can now book, earn and redeem at more than 6,700 participating hotels across 29 brands worldwide,
Explore Our Combined Program
Enjoy new Elite benefits
Earn points in more places
See new ways to redeem
Plus, starting now, any member with both a Rewards and SPG account can now easily combine them into one single account login and profile. All your eligible stays will earn into one account. Even better, your combined Elite nights could add up to achieving the next Elite level right now.
To combine, all you need is your login for both accounts. Combining accounts must be done by you, the member, and will not happen automatically, even if you’ve previously linked your accounts. Combine and keep your Rewards number here.
A lot has happened over the past few days, and we truly appreciate your patience. There are still a few known issues we’re working to resolve including:
For members whose accounts are still displaying incorrect Elite status, this issue should be corrected later today (August 21st).
- For members whose accounts are still displaying incorrect Lifetime Elite status, we expect this issue to be resolved over the next week. However, while Lifetime Elite status may be displaying incorrectly, members’ current Elite status and benefits should be correct. As a reminder, SPG members who qualify for Lifetime Platinum Premier in 2018 will receive notice of their achievement in January 2019.
We hope you enjoy all that one powerful program has to offer.
Kind regards,
Marriott Rewards Insider
Last edited by Marriott Rewards Insider; Aug 21, 2018 at 4:49 pm Reason: adding alert icon
#2
Join Date: Jul 2012
Posts: 211
One platform, endless bugs, lies after lies (in particular to the Travel Package)
#3
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
For members whose accounts are still displaying incorrect Elite status, this issue should be corrected later today (August 21st).
- For members whose accounts are still displaying incorrect Lifetime Elite status, we expect this issue to be resolved over the next week. However, while Lifetime Elite status may be displaying incorrectly, members’ current Elite status and benefits should be correct. As a reminder, SPG members who qualify for Lifetime Platinum Premier in 2018 will receive notice of their achievement in January 2019.
The site correctly shows I am LTPP but it also shows my current status and benefits are Platinum, not Platinum Premier. Apparently others are also seeing this if they are LTPP. Is this correct? LTPP receives Plat, not PP benefits, or will the system update to show Plat Premier as the current level and benefits?
Thank you in advance for the clarification.
#4
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Edit: Also, in reviewing the title of this thread, I suddenly experience the strong urge to break into song: "We are the world, we are the one..."
#5
Join Date: Jul 2005
Posts: 1,074
[QUOTE=Marriott Rewards Insider;30112186]Members,
Marriott Rewards, The Ritz-Carlton Rewards and SPG are now officially one program. The program names are sticking around until 2019, but you can now book, earn and redeem at more than 6,700 participating hotels across 29 brands worldwide,
Explore Our Combined Program
Enjoy new Elite benefits
Earn points in more places
See new ways to redeem [Link: [url] ]
Plus, starting now, any member with both a Rewards and SPG account can now easily combine them into one single account login and profile. All your eligible stays will earn into one account. Even better, your combined Elite nights could add up to achieving the next Elite level right now.
You can't really believe this can you?
Marriott Rewards, The Ritz-Carlton Rewards and SPG are now officially one program. The program names are sticking around until 2019, but you can now book, earn and redeem at more than 6,700 participating hotels across 29 brands worldwide,
Explore Our Combined Program
Enjoy new Elite benefits
Earn points in more places
See new ways to redeem [Link: [url] ]
Plus, starting now, any member with both a Rewards and SPG account can now easily combine them into one single account login and profile. All your eligible stays will earn into one account. Even better, your combined Elite nights could add up to achieving the next Elite level right now.
You can't really believe this can you?
#6
Join Date: Apr 2016
Programs: -
Posts: 8
While using the link given to combine accounts, the total nights count of both my accounts showed only partial of 2018 instead of LT total.
What about those missing nights? Is it actually a good idea to combine bugs right now and hope you could fix more complicated bugs later?
What about those missing nights? Is it actually a good idea to combine bugs right now and hope you could fix more complicated bugs later?
#7
Join Date: Feb 2011
Location: The Americas
Programs: *G, CO Plat, UA 1P, Etihad Gold, Marriott Prem Plat, Avis Pres
Posts: 118
While using the link given to combine accounts, the total nights count of both my accounts showed only partial of 2018 instead of LT total.
What about those missing nights? Is it actually a good idea to combine bugs right now and hope you could fix more complicated bugs later?
What about those missing nights? Is it actually a good idea to combine bugs right now and hope you could fix more complicated bugs later?
#8
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Personally haven't seen any reports where this little glitch has resulted in the scenario where actual LT nights were lost. I just clicked right on through it last night (having already taken sufficient screen shots) and had no problems whatsoever. Others report a similar experience - for whatever that's worth...
#9
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
It's the Henry Kissinger approach. Declare victory and go home.
#10
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
I am still missing recent SPG nights from August. Won’t affect my status so I am not going to worry about it. But I would like to report it here.
#11
Join Date: Sep 2001
Location: New York, NY
Programs: Delta DM, AA EXP, SPG Plat, Hyatt Globalist
Posts: 567
This is an unmitigated disaster. I just booked a four night stay for this weekend at Hyatt.
#12
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Please inform your team that mans the responses to messages sent to the link you provided in both this and the Travel Package thread the SAME "information" you communicate here - because what the team replies to members emails are complete opposite you have informed members here.
What is the purpose of telling the public what can be done this and that, while your own employees are totally unaware of the latest developments in the company PR spins?
Does Marriott realize this has wasted countless manhours of your members trying to do what you tell them to do? Meanwhile it also used up countless manhours of your own resources?
What is the purpose of telling the public what can be done this and that, while your own employees are totally unaware of the latest developments in the company PR spins?
Does Marriott realize this has wasted countless manhours of your members trying to do what you tell them to do? Meanwhile it also used up countless manhours of your own resources?
#13
Join Date: Dec 2008
Posts: 4,519
Merge Failed
We are unable to merge your accounts at this time. Please try again later.
We are unable to merge your accounts at this time. Please try again later.
-- Added --
Finally by keep trying, on the ~20 times, my accounts merged. The LT balance is correct, even though the Confirmation page was incorrect as mentioned by others above.
Last edited by alc; Aug 21, 2018 at 10:12 pm
#14
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,398
I'm jealous of the people who merely have the wrong information showing online, because I still can't even log in to either of my accounts.
#15
Join Date: Oct 2007
Location: YYC
Programs: WJ Platinum, Marriott Titanium, HH Gold, Accor Platinum
Posts: 75
Just tried to merge my accounts. Took almost 8 times before went pass step 3, but got the above error at the very last step.
-- Added --
Finally by keep trying, on the ~20 times, my accounts merged. The LT balance is correct, even though the Confirmation page was incorrect as mentioned by others above.
-- Added --
Finally by keep trying, on the ~20 times, my accounts merged. The LT balance is correct, even though the Confirmation page was incorrect as mentioned by others above.
Same experience in that LT nights from both programs were accurate in the last step (but not initially). There also seemed like there was a timeout going through the process - I was flipping back and forth between here and the merge site and eventually had to start over again.