Jul 13, 2018, 3:06 pm
Renaissance Malmo Hotel
Oct 11, 2010, 4:42 pm
#1
Original Poster
Join Date: Sep 2010
Location: Sydney, Australia
Programs: Accor Platinum, Marriott
Posts: 175
Renaissance Malmo Hotel
Does anyone on this forum have any information concerning this hotel being closed down as of December? I have a reservation which shows as confirmed when logged in to my Marriott account and the online chat person reports no indication of the hotel being closed over the Christmas-New Year period.
Emails purporting to be from the hotel, however, are now telling me my reservation has been cancelled due to the property closing down.
Any clarification would be appreciated.
Emails purporting to be from the hotel, however, are now telling me my reservation has been cancelled due to the property closing down.
Any clarification would be appreciated.
Oct 11, 2010, 7:18 pm
#2
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Man, I hope not- it's my favorite hotel when in Sweden on business. But you could always call- they're ~18hr West of OZ, but all the desk staff speak perfect English (as does most of Sweden, apparantly 
).
).
Oct 11, 2010, 8:05 pm
#3
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Check your PM, I sent you the e-mail address for the rooms manager.
Looks like they are closed for several weeks around the holidays.
Their direct web-site is
http://www.renaissancemalmo.com/
Looks like they are closed for several weeks around the holidays.
Their direct web-site is
http://www.renaissancemalmo.com/
Oct 12, 2010, 1:09 am
#4
Original Poster
Join Date: Sep 2010
Location: Sydney, Australia
Programs: Accor Platinum, Marriott
Posts: 175
deac83
Thanks. That is the email address used when notifying me of the booking cancellation so it looks like it is closed down for some time.
It seems strange to close the only 5 star hotel in the city over Christmas/New Year and there appears to be a disconnect between the central Marriott reservations system and individual hotels. I would expect the "Upcoming reservations" tab to have some sort of notification for these situations.
Oh well, at least I won't be arriving in Sweden in the middle of winter to find my hotel shut up!
Thanks. That is the email address used when notifying me of the booking cancellation so it looks like it is closed down for some time.
It seems strange to close the only 5 star hotel in the city over Christmas/New Year and there appears to be a disconnect between the central Marriott reservations system and individual hotels. I would expect the "Upcoming reservations" tab to have some sort of notification for these situations.
Oh well, at least I won't be arriving in Sweden in the middle of winter to find my hotel shut up!
Jul 13, 2018, 2:37 pm
#5
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
deac83
Thanks. That is the email address used when notifying me of the booking cancellation so it looks like it is closed down for some time.
It seems strange to close the only 5 star hotel in the city over Christmas/New Year and there appears to be a disconnect between the central Marriott reservations system and individual hotels. I would expect the "Upcoming reservations" tab to have some sort of notification for these situations.
Oh well, at least I won't be arriving in Sweden in the middle of winter to find my hotel shut up!
Thanks. That is the email address used when notifying me of the booking cancellation so it looks like it is closed down for some time.
It seems strange to close the only 5 star hotel in the city over Christmas/New Year and there appears to be a disconnect between the central Marriott reservations system and individual hotels. I would expect the "Upcoming reservations" tab to have some sort of notification for these situations.
Oh well, at least I won't be arriving in Sweden in the middle of winter to find my hotel shut up!