Difficulty getting emailed statements from Marriott?
Oct 25, 2015 | 1:40 pm
#1
Original Poster
Join Date: Jul 2005
Location: 60614
Programs: UA 1MM Miler, Bonvoy Titanium, occasional AA Gold
Posts: 96
Difficulty getting emailed statements from Marriott?
Just wondered if others have difficulty getting statements emailed when you stay at a Marriott property (including Ritz Carlton)? When I stay at Starwood or Hilton, my statement is usually emailed to me pretty much instantly when I check out (sometimes even before). But at every Marriott property without exception, the statement arrives 2 or 3 days after checkout if at all, and usually requires a call to the hotel's accounting department.
Do others on here have the same experience, or if there is some trick that I am missing? They absolutely have my email on file, and I have the app on my iPhone but it doesn't allow you to look at statements
Do others on here have the same experience, or if there is some trick that I am missing? They absolutely have my email on file, and I have the app on my iPhone but it doesn't allow you to look at statements
Oct 25, 2015 | 1:52 pm
#2
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Some hotels (JW Marriott Essex House, HNL Marriott, a couple of Autographs) don't seem to automatically email statements. Not sure why that is. In some cases, you can download them from MR.
I've never had any issues with CY or regular Marriotts on the mainland.
I've never had any issues with CY or regular Marriotts on the mainland.
Oct 25, 2015 | 1:52 pm
#3
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,108
Getting these and/or reservation confirmation emails has been a hit or miss for me in the past years. I asked Marriott for help and got a long list of email addresses I was supposed to add to my address book. Absurd as I have no spam blocking. I gave up.
Oct 25, 2015 | 2:08 pm
#4
Original Poster
Join Date: Jul 2005
Location: 60614
Programs: UA 1MM Miler, Bonvoy Titanium, occasional AA Gold
Posts: 96
FWIW in my case all of the missing statements are domestic, and all are at regular Marriotts or Ritz Carltons.
Oct 25, 2015 | 6:40 pm
#5
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
I assume you have your profile set to have efolios emailed to you?
I almost always get one. On the rare occasion that I have not received the efolio an email to customer service has gotten one sent.
I almost always get one. On the rare occasion that I have not received the efolio an email to customer service has gotten one sent.
Oct 25, 2015 | 9:41 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
Folios for stays booked on conference rates, it sometimes takes awhile. Even when you individually pay.
Oct 26, 2015 | 11:44 am
#7
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 629
I consider getting a Marriott folio within 2-3 days the best case scenario. There's a thread in here from earlier this year when the folios were taking >1 week. Still baffles me why it takes so much longer than any of the other hotel chains.
Oct 27, 2015 | 5:00 pm
#8
Original Poster
Join Date: Jul 2005
Location: 60614
Programs: UA 1MM Miler, Bonvoy Titanium, occasional AA Gold
Posts: 96
@Flightrisk, I agree. It just doesn't seem that hard. Still waiting on my statement from a checkout last Friday! And my profile is set up for automatic emailing of the statement.
Oct 27, 2015 | 10:25 pm
#9
Join Date: Oct 2015
Location: Fresno, CA
Programs: Marriott Lt Plt, Hyatt Plt, AA Gold, UA, Avis
Posts: 6
I get email statements typically 2-3 days after checkout. Various Marriott brand properties domestically. I've notice that Marriott's statements are sent close to time points are posted for the respective stay.
Hyatt email folio is same day, within hours of check-out.
Hyatt email folio is same day, within hours of check-out.
Oct 28, 2015 | 7:40 am
#10
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,108
National Car emails theirs after I drop off the car and before I get inside the airport terminal. How hard can it be?
Mar 1, 2016 | 6:21 am
#11
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
Starwood also emails shortly after checkout. I sure hope after the merger, Marriott picks up Starwood's email folio functionality.
Mar 1, 2016 | 6:55 am
#12
Join Date: Sep 2005
Location: Now near LAX
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,799
The statement emails I do get are 2-3 days after the stay, like everyone else here. The ones I don't get are usually from stays where I used a combo of cash and points (not the new program, but rather the option that's been around for a while where you pay points for one night and money for another.)
Mar 1, 2016 | 9:41 am
#13
Original Member
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 604
I used to get email folio on a regular basis but my last 2 stays (over a week ago ) haven't been sent.