The alarm has been on for some time, and the OP remains in his room, without seemingly trying to determine whether the emergency might be real.

Suppose it had really been a fire?

The OP said that people were on the speakers saying that it was a false alarm.

I would ask for points in the amount equal to what one night stay would cost (assuming it was a malfunction and not some guest pulling the alarm on the hour). FWIW, The FDM honored this request without hesitation at an SPG property when something similar happened to me at their property.

If the alarm goes off once--what can you do? But several times is not acceptable--you pay to get a good night rest--and clearly that was tough to accomplish given the circumstances for the OP.

I'm definitely not a big "what compensation should I ask for" person, but I stay at a hotel with the expectation to get a decent night's sleep. Getting woken up 3+ times due to multiple false fire alarms would probably get me a bit on the grumpy side. I have had something like this happen one time (at a non-Marriott hotel) and they comp'd my night there.

Since I wouldn't have received a normal night's stay/sleep, I would probably just ask for the night to be comp'd and be done with it. If you really hate that option (as your employer or someone else is paying) then I like the free breakfast option or possibly points. But given I suspect they are fairly busy dealing with all the fallout of that night, asking for something they can give you quickly and easily (night comp'd or free breakfast) will more likely be agreed to rather than asking for points which probably requires extra work, possibly a manager or higher approval and submission. You just set yourself up for having to call in again later to ask where are those points.

No, the longer you wait the less chance of any resolutionand if you have a complaint its only fair that management are ware so they can react. If they dont offer something that makes you happy, then escalate

I stay at a hotel to sleep. Anything that disturbs that is significant, since it goes to the principal reason for staying in a hotel.

Sometimes however this doesn't come down to the hotel. A drunken fight outside my room, a police raid, a false fire alarm. All these have happened and none caused me to seek compensation, the hotel dealt with the first one, couldn't have expected the second and as for the false fire alarm, well sh*t happens!

However, 3 false alarms isn't simply an unfortunate one-off. It would have completely ruined my night and I would expect either the room to be comped or points compensation equivalent to the nights stay. If I didn't want to sleep the night, I could simply recline my car-seat FOC. I expect to sleep in a hotel, and 3 false fire alarms prevents that.

No, it's supposed to open in March - now.

I understand fire alarms happen. But 3 times on the same night and all false alarms... that's not normal.

I did not post here at 3am. I posted after the fact. I did contact the hotel that morning (and that night) and kept getting the same answer that the GM would reach out to me but still waiting for that to happen.
It's their job to reach to customers and apologize for any issues not me. Especially given the fact I've stayed several times at that property I would have expected something - at least an apology.

I never said that - re-read the post before making such comments. I expected to hear from the hotel/GM at check out or after my departure at least apologizing for the incident.
I did ask them and they were not able to say anything but it was a false alarm and GM would reach out to compensate me.

No I didn't. I got out of the room and then the false alarm message would come on. Happened 3 times, false alarm message would come pretty much at the same time of the alarm and while the alarm was going off.


My thoughts exactly. Happens once, I ignore, twice, I'm bothered but what can you do; but 3 times on the same night it's unacceptable in my opinion - especially since it was a false alarm.

Wow! I hope she got arrested. They should have her compensate you.

As has been pointed out, a good night's sleep is part of what we're paying for.

But I think the **reason** for the false alarm is important. If it's poor maintenance, then yeah, you should get compensation. But if someone triggers a false alarm, then there is a problem inherent with compensation....

Suppose the property comped rooms when there is a false alarm. Or even 10 false alarms. There will always be a bozo who decide to trigger the alarms to get a free night. Therefore, compensation will make things worse, not better.

1 alarm - could be just a simple jerk on a dare
2 alarms - one realizes it might be a continuous issue and starts monitoring floors more dilligently
3 alarms - one finally catches the perpetrator as result of previous action

So yeah 3 alarms are about expected IMHO if one is dealing with persistent ....... pulling the alarms

Tough crowd, attacking the OP for choosing to post here seems a bit odd, when I can't sleep FT is usually my first place to go.

I echo those that suggest comping the night would be appropriate compensation.

I got a free breakfast for it at a Marriott a couple of years ago. Just mentioned it at checkout. Felt like about the right amount for having to wake up at 5am.

You need help, sir. Serious help. :)

I agree with the first statement. No need to attack him for posting here. Plenty of other things to attack him for. ;)