Compensated for incorrect billing
 

About a week or so ago I stayed at a Fairfield Inn. Not my first stay there at that specific hotel. No problems before.

I used to pay for part of the stay with a Marriott gift card (remiaing balance on it) my bill should have been around $25. The rate was about $100 or so + taxes.

Because I didnt want to deal with the billing stuff in the morning (had a meeting to go to) I wanted them to take the credit and apply it that night. This was done in a few minutes so I would just get charged the remaining balance in the AM.

when leaving I happened to look at the bill--usually I dont check it before I check out. the time I will look at it may be later in the day.

I noticed they had somehow double billed me for the hotel stay. 2 charges for the same night. thus my bill was around $130.

Thus I had to deal with the front desk person which took about 15 minutes to square away.

I caled and get the manager email and emailed her directly the situation and showed her the two billing staemtns.

She didnt compensate me for this is a small courtesy like by giving me some points. Should she have?

What has your experience been with incorrect billing?

I would not expect compensation for a 15 minute inconvenience - especially one that could have been taken care of on the phone when I had an opportunity.

OK. I tried to be diplomatic, but was unable to hit the submit button.

You want COMPENSATION for a clerical error that took 15 minutes out of your day??????? - Or are you claiming that they purposely tried to stick it to you.

If you were under a time constraint you could have dealt with it on the phone. Compensation points ? Really ?

I once had a billing issue with a Courtyard that took months to resolve with multiple phone calls and a letter and compensation never crossed my mind. It involved paying with Gift Cards and although they were clearly in error, I was relieved when it was over because it may have been difficult to prove with a paper trail.

OP get over yourself

OP it's unfortunate on the double-billing, but glad it got resolved relatively quickly.

Cheers.

I guess you got your answer. However, in all seriousness, what were you thinking you should get? You probably won't answer honestly after the answers but seriously what would you expect? 100 points? That's about a dollar. 500? 50,000? It seems like a lot of people expect everybody to do everything perfectly. Life doesn't work like that my friend.

:D:D:D

How does the OP compensate affected parties for his nominal errors?

I don't think that deserves a compensation one bite.
Maybe she should have given you a glass of water

For crying out loud, people, be nice!

OP didn't demand compensation, (s)he asked a question. A simple, "I don't think that rises to the level." would have sufficed, without the personal attacks.

What ever happened to the friendly, welcoming FlyerTalk we used to have? Is this the way to have a community or to encourage participation?

This could have been dealt with in a 30-second email after OP returned from the trip. The fact that OP chose to spend 15 minutes dealing with this is on OP.

Compensated for incorrect billing
 

Move on nothing to see here...

In the 'friendly and welcoming days', 'do you know who I am' questions were not asked.