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Originally Posted by CJKatl
(Post 22180949)
I could see what happened to the OP happening to me. I'd be more likely to notice the points not posting than the missing credit card charge. I'm not sitting with a pile of paper hotel folios; I'm pulling online folios when there is a hotel charge on my AmEx card.
Every business charge goes on my credit card. The company automatically pays the card. The charges pop up in an accounting system. We really more or less approve the charges as opposed to having to do old fashion expense reports like I did back in the day at a previous employer. The only thing receipts are needed for are hotel stays, but when one pops up in the expense system, I pull it up online. If the hotel charge didn't show in the system, I wouldn't pull it up online, so I'd never notice it was missing. |
Originally Posted by iztok
(Post 22181748)
Me 3.
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We have a system where the AmEx charges are directly imported in our company's expense system. Since we are required to use the corporate card, everthing should show up in the expense system.
There is a way to enter out of pocket expenses (such as a $20 cash maid tip) as well as expenses which haven't cleared your card yet (and then a separate code saying already reimbursed when they eventually do clear). However, ours is set up such that I cannot use the "haven't cleared your card" option for flight tickets (which includes change fees). It is not too much of a stretch to see another corporation applying that for hotel bills too, another large dollar item that might be misused or mischarged. During corporate ethics training a few years ago, I actually asked what we were supposed to do if a charge never made it through. We were told that ethical thing to do is to let the vendor know and have it billed. So if a corporate accounting department doesn't accept a billing 3 months old, told them it is the ethical thing to do in paying it and reimbursing you. |
I believe credit card network rules do not allow the hotel to charge your card months after a transaction occurred. You'll find 1171 pages of VISA rules at http://usa.visa.com/download/merchan...tober-2013.pdf . Worth a look!
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Originally Posted by CJKatl
(Post 22180949)
I could see what happened to the OP happening to me. I'd be more likely to notice the points not posting than the missing credit card charge. I'm not sitting with a pile of paper hotel folios; I'm pulling online folios when there is a hotel charge on my AmEx card.
Every business charge goes on my credit card. The company automatically pays the card. The charges pop up in an accounting system. We really more or less approve the charges as opposed to having to do old fashion expense reports like I did back in the day at a previous employer. The only thing receipts are needed for are hotel stays, but when one pops up in the expense system, I pull it up online. If the hotel charge didn't show in the system, I wouldn't pull it up online, so I'd never notice it was missing. Cheers. |
I am confused... you never got a folio/bill for the time you were in the hotel?
Did you not ask for something at the time? Also, I sincerely doubt that a hotel puts a limit on the dollar amount that a maid can accept from a guest. That just seems silly.
Originally Posted by treston11
(Post 22173646)
Hi Everyone,
Here's a quick follow-up.... There was no folio created. There was no charge on my credit card. I review both of these to determine which expenses to submit - but there was neither. I know that if I contacted my Company's finance department, they would likely allow the expense to be submitted given the circumstances (though they are typically fairly stringent about the policy, especially when its for a previous fiscal year...I have been declined before for parking fees) I did not intend to come off as a "complainer" by posting this thread. I knew the reimbursement would occur eventually - but I posted this thread more to discuss if this is a standard policy...I was more shocked about how I was approached with this matter, especially with being a frequent customer to the same property. Perhaps I am just being a complainer though after all :) As for the hotel tip....I fully understood the risk of having the maid take the full $20, but I would have rather accepted that risk than not tipped at all (I was in a hurry for a business meeting). I just thought it was strange to have a policy where maids can take more than say, $10 from a guest who has not checked out yet. |
Originally Posted by wharvey
(Post 22183840)
I am confused... you never got a folio/bill for the time you were in the hotel?
But then.... I got a folio via email where I was charged for a second night. The hotel thought I was still there. While they were good about reversing the charge for the second night, it was really my fault. Now, if I don't have a folio slipped under the door, I stop at the front desk to make sure they dont think I'm staying an additional night. With that stated, I slip the folios in my bag and put them in a drawer when I get home, never to look at them again. Every couple months or so, I throw away the old ones. Having them available online is awesome, and sometimes I charge something to the room in the morning which would not be on the one slipped under the door. |
I always, always make a point to tell the front desk when I am vacating the room. First of all, it avoids being charged for another night because they think I'm still there. Secondly, it allows housekeeping to clean the room immediately, making it available for early check-ins (which I appreciate, so why not return the favor?).
Bruce |
Marriott Forgot to Charge Me
I would have probably noticed no receipt under the door on my last night. I normally just toss them in the trash and once a month or so I go through my hotel stays from my apps and put my expenses together. If it didn't pop up on the app and it was a busy month I could pass right through it. Doubtful but possible.
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Hmmm that doesn't seem like a terribly organized system.
Husband's company uses a combined travel and expense system such that travel is automatically converted to an expense report and charges match up to things that were booked as they come in, charges not prebooked have to be matched or entered manually. It seems like it would be nearly impossible with that system to miss a charge that didn't come thru. |
Originally Posted by VickiSoCal
(Post 22185893)
Hmmm that doesn't seem like a terribly organized system.
Husband's company uses a combined travel and expense system such that travel is automatically converted to an expense report and charges match up to things that were booked as they come in, charges not prebooked have to be matched or entered manually. It seems like it would be nearly impossible with that system to miss a charge that didn't come thru. Why should we be concerned if a company neglected to charge us? I shouldn't have to waste my time correcting their mistake. Once, the Raleigh Crabtree Marriott did make a billing mistake that took me hours and hours to correct, but I think the employees were actually trying to steal and the problem was they couldn't figure out at way to cover their tracks once I stumbled on the billing error. (They couldn't produce a folio to correspond with the charge with the correct room number and date.) I caught that error immediately. Errors: Yes. Not being billed: No. But again, it's not my concern. Our company has decided to forgo the colossal waste of productive hours necessary to check, enter, match, etc. Instead, they know some things will fall through the cracks, but ultimately we can be productive on more important things and happier not having to do paperwork. The money saved more than offsets a few charges here and there. |
With an electronic system there's not any hours wasted matching, that's the point. You book air, hotel, car. A few days later the air charge comes in, and hooks on to the report. When the trip is over the rental car charge comes in and hooks on. Same for hotel. Employees logs on, adds any charges that weren't pre-booked or paid with AmEx, adds notes to the Amex charges as needed and hits submit.
Compared to the paper reports I filled out at my last job he probably spend a quarter of the time I did. And I bet it's a lot easier for the approver too. |
Originally Posted by iztok
(Post 22172239)
Did you write it in Spanish? If not, that is your problem ;)
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