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-   -   Marriott Forgot to Charge Me (https://www.flyertalk.com/forum/marriott-rewards/1542330-marriott-forgot-charge-me.html)

Mr. Vker Jan 17, 2014 6:39 am


Originally Posted by apodo77 (Post 22170013)
Did you have a bill when you checked out of the hotel? If so why didn't you expense the stay with just the bill or does your company require actual proof the credit card was charged (my experience at 3 different companies is this is not necessary)?

I submit reports weekly and have always just used the hotel bill.

An expense report would be done regardless if it were me.

Sorry…I guess my post basically asked the same questions.

mapleg Jan 17, 2014 6:43 am


Originally Posted by terrysalmi (Post 22168889)
What would of happened if you weren't a frequent customer? Charge a credit card three months later without notice? That would never fly. They went well past any acceptable time period to fix their mistake (a few hours? A day or two?) and now it's theirs to live with. They are playing a very bad game here, especially with someone who stays at the hotel as much as you do. Threaten to challenge any charge with your credit and company and worst case switch hotels completely for future stays.

You don't hgave to give notice to charge a credit card for a legitimate purpose or debt.

I have had credit card charges take months to reach me (often to do with overseas purchases).

As long as they charge the card prior to the statute of limitations in your area, they are OK.

wharvey Jan 17, 2014 8:25 am

Personally, I would have paid it.... You incurred the expense... it is not the hotel's fault that your company has a certain reimbursement policy.

I assume you have the folio... and never submitted it for reimbursement? Did you not wonder why you still had it? or no charge had hit your card?

Mistakes happen... but this is a legitimate charge.

In regards to your $20 issue... I will say it... do not leave money that you do not want to be taken!

iztok Jan 17, 2014 8:58 am


Originally Posted by treston11 (Post 22168649)
On a side note...just yesterday, I did not have any dollar bills for daily hotel tip so I left a $20 bill with a post-it note attached to it which said "Please take $3 and leave the change :)". Maybe this is entirely my fault for being too trusting, but is that acceptable maid service? Both the $20 and post-it note were missing.


Did you write it in Spanish? If not, that is your problem ;)

bdschobel Jan 17, 2014 9:07 am

Yeah, I was thinking the same thing. The poor maid might have been unable to read the note! Or she just thought it was just a thank you of some sort and didn't really read it at all.

Bruce

escapefromphl Jan 17, 2014 9:19 am


Originally Posted by treston11 (Post 22168649)
I told the manager that my company will not reimburse me for the charges because my company has a policy that charges more than 3 months prior are unexpensable. The manager said she was "sorry that it would have to come out of my own pocket"

Really? I have submitted charges to my company over 6 months late. I'm sure you can push it through. Probably the easiest way to deal with it.

apodo77 Jan 17, 2014 9:29 am


Originally Posted by Mr. Vker (Post 22171568)
Sorry…I guess my post basically asked the same questions.

No need to apologize and glad I wasn't the only one who asked.

Curious for the answer and have never heard of anyone using anything other than the folio for expense purposes. Makes no sense to me the original poster would not have expensed the stay right after it was over.

treston11 Jan 17, 2014 12:51 pm

Hi Everyone,

Here's a quick follow-up....

There was no folio created. There was no charge on my credit card. I review both of these to determine which expenses to submit - but there was neither. I know that if I contacted my Company's finance department, they would likely allow the expense to be submitted given the circumstances (though they are typically fairly stringent about the policy, especially when its for a previous fiscal year...I have been declined before for parking fees)

I did not intend to come off as a "complainer" by posting this thread. I knew the reimbursement would occur eventually - but I posted this thread more to discuss if this is a standard policy...I was more shocked about how I was approached with this matter, especially with being a frequent customer to the same property. Perhaps I am just being a complainer though after all :)

As for the hotel tip....I fully understood the risk of having the maid take the full $20, but I would have rather accepted that risk than not tipped at all (I was in a hurry for a business meeting). I just thought it was strange to have a policy where maids can take more than say, $10 from a guest who has not checked out yet.

Jaimito Cartero Jan 17, 2014 1:48 pm

I recall having a couple of different charges show up way late. 9 months late, from a visit to the Clinton Presidential Library, entrance fee. And a Disney location, not sure if US or International. 6 months later.

dfwgolfer1 Jan 17, 2014 3:50 pm

Did you notice 3 months ago that they did not bill you?

nyctoatl Jan 18, 2014 6:09 am


Originally Posted by kaaria (Post 22170127)
Does everyone have that open an expense account that they do not know $500 has not been charged for expenses?

I've had this happen, but it was at a Hilton.
After talking with the GM on site, it is found when they do there financial audits.

And, I expense through Concur with automatic hotel, air and rental receipt import, so if the charge and receipt don't get imported, I don't process it.

SkiAdcock Jan 18, 2014 8:18 am


Originally Posted by dfwgolfer1 (Post 22174583)
Did you notice 3 months ago that they did not bill you?

That's the part I was wondering. If someone is doing expense reports on a regular basis, you'd think they'd notice if the hotel bill hadn't come through, especially if they have other expenses for that week. Did the OP process the other expenses w/o the hotel bill? I might have called the property to say hey I need the folio (at least) so I can submit my expense report. And of course to make sure that the points for the stay credited properly ;)

Cheers.

mileshound Jan 18, 2014 8:34 am

I put all expenses on my corp card and that links to the expense system. We are required to use the corp card for all hotel, air and rental car expenses. The expense reimbursment goes straight back to the card and not to me.

Therefore, I cannot expense a hotel item unless the expense hits the card.

An old expense is reimbursable but you may need to get approvals from seveal levels up. That is a pain so I would ask for the 10K in points.

SkiAdcock Jan 18, 2014 9:12 am


Originally Posted by mileshound (Post 22177587)

Therefore, I cannot expense a hotel item unless the expense hits the card.

But wouldn't you notice that it hadn't hit the card or do you just assume it did? Wouldn't you notice no points/stay listed when you checked your Marriott account & want to get them?

Cheers.

CJKatl Jan 18, 2014 11:53 pm


Originally Posted by SkiAdcock (Post 22177768)
But wouldn't you notice that it hadn't hit the card or do you just assume it did? Wouldn't you notice no points/stay listed when you checked your Marriott account & want to get them?

I could see what happened to the OP happening to me. I'd be more likely to notice the points not posting than the missing credit card charge. I'm not sitting with a pile of paper hotel folios; I'm pulling online folios when there is a hotel charge on my AmEx card.

Every business charge goes on my credit card. The company automatically pays the card. The charges pop up in an accounting system. We really more or less approve the charges as opposed to having to do old fashion expense reports like I did back in the day at a previous employer. The only thing receipts are needed for are hotel stays, but when one pops up in the expense system, I pull it up online. If the hotel charge didn't show in the system, I wouldn't pull it up online, so I'd never notice it was missing.


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