No upgrade???
Apr 24, 2013, 8:03 pm
#1
Original Poster
Join Date: Jun 2009
Posts: 2,135
No upgrade???
Guys
I've been to many marriotts in the country and they often upgrade me to a better room if one is available. I called this hotel in a LA suburb this evening and the mgr on duty was adamant to tell me that they never do upgrades and I will have to pay for a better room even if they have many available. I was trying to convince him to provide me a family suite room (with 2 bedrooms) since I'm staying with a colleague but no go
Are there any such hotels where they have a strict no-upgrade policy? 1st I"m hearing of that in the hospitality industry
Thanks
I've been to many marriotts in the country and they often upgrade me to a better room if one is available. I called this hotel in a LA suburb this evening and the mgr on duty was adamant to tell me that they never do upgrades and I will have to pay for a better room even if they have many available. I was trying to convince him to provide me a family suite room (with 2 bedrooms) since I'm staying with a colleague but no go
Are there any such hotels where they have a strict no-upgrade policy? 1st I"m hearing of that in the hospitality industry
Thanks
Apr 24, 2013, 8:13 pm
#2
Join Date: Jul 2010
Location: @theRichardLom
Programs: AA EXP, Marriott Rewards Platinum, Hertz Presidents Circle
Posts: 39
What brand property?
Apr 24, 2013, 8:13 pm
#3
Join Date: Feb 2008
Location: The Right Creek, AZ
Programs: UA Silver, AA Lifetime Gold, Marriott Lifetime Platinum
Posts: 593
You shouldn't have asked for a second bedroom.
Apr 24, 2013, 8:22 pm
#4
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
+1 Suites are never included. Some properties go above and beyond and offer them anyway. Better view, CL Floor, Larger Regular Room are all fair game for an elite upgrade request. If they turned that down and they had room than you have something to complain about it. My two cents...
--Jon
--Jon
Apr 24, 2013, 9:44 pm
#5
Join Date: Apr 2005
Location: Dallas
Programs: MR LTP, Hyatt Globalist, Hilton Gold
Posts: 317
Sounds weird if your are MR Plat
Apr 25, 2013, 12:11 am
#6
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
From the Marriott website:
Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel.
So, MR Plat members may indeed be upgraded to a suite, but it appears the hotel has much weasel room not to give it.
Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel.
So, MR Plat members may indeed be upgraded to a suite, but it appears the hotel has much weasel room not to give it.
Apr 25, 2013, 2:39 am
#7
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Guys
I've been to many marriotts in the country and they often upgrade me to a better room if one is available. I called this hotel in a LA suburb this evening and the mgr on duty was adamant to tell me that they never do upgrades and I will have to pay for a better room even if they have many available. I was trying to convince him to provide me a family suite room (with 2 bedrooms) since I'm staying with a colleague but no go
Are there any such hotels where they have a strict no-upgrade policy? 1st I"m hearing of that in the hospitality industry
Thanks
I've been to many marriotts in the country and they often upgrade me to a better room if one is available. I called this hotel in a LA suburb this evening and the mgr on duty was adamant to tell me that they never do upgrades and I will have to pay for a better room even if they have many available. I was trying to convince him to provide me a family suite room (with 2 bedrooms) since I'm staying with a colleague but no go
Are there any such hotels where they have a strict no-upgrade policy? 1st I"m hearing of that in the hospitality industry
Thanks
In the Marriott hotels I stayed at in Germany, it's 1 category upgrade for Golds and Plats, and if they put you on club level, and you have already booked a club room, you won't get further upgrade either.
I have had numerous times in the US Marriotts using the excuse that they are full to avoid giving us an upgrade and I have asked for an upgrade and was turned down without giving me a reason.
Apr 25, 2013, 3:57 am
#8
Join Date: Apr 2007
Location: AMS
Programs: A number, but no status no more
Posts: 3,049
From the Marriott website:
Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel.
So, MR Plat members may indeed be upgraded to a suite, but it appears the hotel has much weasel room not to give it.
Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel.
So, MR Plat members may indeed be upgraded to a suite, but it appears the hotel has much weasel room not to give it.
Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level. Not available at Marriott Vacation Club
GenevaFlyer
Apr 25, 2013, 6:33 am
#9
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,699
I'd guess this is a RI and the OP asked for a 1BR to 2BR upgrade. This has been discussed at length, quite recently. I think its a very reasonable request and a should be expected upgrade, others disagree. Most RI's do willingly but there are a few hard nosed RI's out there IME. Usually they just lie about not having them available so I applaud them for at least being honest...
Apr 25, 2013, 7:10 am
#10
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Unless it's a regular at that particular property this is the property slitting its own throat. One thing to give someone a freebie to a room with an extra bath towel or whatever. But, a second bedroom usually means that someone is skipping renting an extra room. That's a lot of revenue to forgo unless we're talking someone paying rack rate 3 nights/week at the specific property.
Apr 25, 2013, 7:55 am
#11
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
Just to clarify, your company requires you to share a room with a colleague?
Apr 25, 2013, 8:19 am
#12
Original Poster
Join Date: Jun 2009
Posts: 2,135
yes company requires me to share the room, no exceptions 
The property is Fairfield Inn & Suites
I'm trying to go from
Guest room, 2 Queen to a Suite, Bedroom 1: 1 King, Bedroom 2: 2 Queen, Bathrooms: 2
The current rates on marriott.com show up as $145 and $170 respectively
The property is Fairfield Inn & Suites
I'm trying to go from
Guest room, 2 Queen to a Suite, Bedroom 1: 1 King, Bedroom 2: 2 Queen, Bathrooms: 2
The current rates on marriott.com show up as $145 and $170 respectively
Apr 25, 2013, 8:37 am
#13
Join Date: Oct 2009
Location: ATL
Programs: Marriott Platinum, Delta Kryptonium Medallion, National Executive
Posts: 1,889
Apr 25, 2013, 8:51 am
#14
Join Date: Apr 2007
Location: AMS
Programs: A number, but no status no more
Posts: 3,049
yes company requires me to share the room, no exceptions
The property is Fairfield Inn & Suites
I'm trying to go from
Guest room, 2 Queen to a Suite, Bedroom 1: 1 King, Bedroom 2: 2 Queen, Bathrooms: 2
The current rates on marriott.com show up as $145 and $170 respectively
The property is Fairfield Inn & Suites
I'm trying to go from
Guest room, 2 Queen to a Suite, Bedroom 1: 1 King, Bedroom 2: 2 Queen, Bathrooms: 2
The current rates on marriott.com show up as $145 and $170 respectively
- Guest room
- Suite with 1 bedroom
- Suite with 2 bedrooms
Thus, your request is not covered by the elite benefits.
Cheers,
GenevaFlyer
Apr 25, 2013, 8:52 am
#15
Original Poster
Join Date: Jun 2009
Posts: 2,135
do mr's usually manage to get upgraded this way when a large qty of rooms area aval?
thx
thx