Reasonable compensation request.....
 

for finding the remains of a dog having done his "business" under the desk of the room we were checked into late Friday night???

FWIW I have Platinum Status

What property? Or at least property type-is this a Townplace or similar that welcomes pets?

Would think a complementary night at a minimum. Did you discover immediately or did you get settled in? Were you moved or did they clean right then & there?

I once checked into a CY to find the room a mess and not made up but that was just a long walk back to the FD for another room. This sounds horrible...

Moved to another room, comp night, and some points.
That's gross!

Any pictures?

Why do you need pictures?? :confused:

I always want points. Different room and 25k points!!!

I once got 20,000 points for a gross discovery under the bed ... let's just say the previous occupants of the room must have had a "fun" night the prior night.
I got a different room and 20,000 points from a very apologetic GM.

Make sure it was Dog not Bull :D

It was, in fact, a Townplace 2 bedroom suite. We were moved to another room and told the GM was the only one with the authority to "comp" us and that she would contact us, upon her return, first thing Monday morning. The fact that I am still awaiting her call, is what lead to this post, and the upcoming escalation of the matter.

I'd call the GM.

I did try one courtesy call but was informed that she is on vacation till next Monday. Grrrrrr.....

#1 or #2?

#2 is worth double the compensation (at least).

I'd be expecting a comp'd night and points at least.

I find that unacceptable. So, customers are left hanging during vacations? Others need to be empowered. I would absolutely make sure this is documented. I would email Marriott Customer Service and explain the entire situation for the record. Tell them what you like. BECAUSE, I wouldn't want to be paying for that room if I wasn't getting a large number of points or something. After leaving, your ability to resolve this drops substantially.

Absolutely.. Some one empowered should be contactable.. do not put up with this crap (pun intended).

Thanks for the back up. :) I would add in a communication to Marriott that the property would not take action to "make good" on the situation without GM approval. (I do assume they fixed the immediate problem to your satisfaction.


An office in my company just moved. Direct across the street is a Towne Place. VERY convenient. My first stay, I had pet odors in my room. They fixed that for me. I hope animal problems are not a theme!

Surprised no one has mentioned that the property likely collected a pet fee from the prior occupants to conduct the so-called deep cleaning of the room. Obviously the deep cleaning didn't happen. So is the property making a habit of pocketing these charges to add to their profits? I think it's time for some naming and shaming.

That's a good point.

That's a GREAT point. Makes you wonder if it even happens at all... Then again, the dog might have been "snuck" in, especially if a smaller breed.

Asking for a person by title is silly. If the GM is on vacation, there's someone acting in her place. Ask for the person in charge and you will get (or not) the person in charge at that time -- which is what you want. Calling during regular business hours likely means you get a more senior person.

Update....
 

Just received a return call from the "MOD" who advised that she thought the situation had been handled by the person on duty that evening who had comped the room and added 10,000 points to my rewards account.

1- I'm not sure 10,000 points and comping an $85 room are satisfactory.

2- I truly believe it to be inexcusable that there was not even an attempt at an apology phone call by a senior level manager.

As for the comments about the $75 pet fees, sounds like a good opportunity for one of those investigative reporting segments.

Hope OP is leaving the $85 as a tip for the cleaning lady !

I don't think we should jump to conclusions. This could be the result of many peoples fault. The DoH is responsible for making sure that all cleaned rooms were serviced appropriately. Also, as has been said before, there is a possibility the dog was snuck in. Obviously there were some problems somewhere along the chain of commands, but it's never good to jump to conclusions about what might have happened.

I personally feel that you were comped adequately. A free room and 10,000 is a nice gesture. If you do not feel that this is adequate, would you mind posting what you feel is appropriate? If you truly do not feel this was an appropriate compensation then you should bring it up with them and let them know what you would like.

I think its an OK offer. Had you spent several hours with the offending poop and discovered it, then a week's free stay anywhere would be warranted.

And unless its brand spanking new, TPS is a horrible brand IMO, no wonder why you got a 2BR for $85!

Update #2
 

Well the GM returned yesterday but I have not heard from her as of yet. The last person I did speak to was extremely defensive almost to the point of insinuating that we had place the feces there ourselves.

As far as compensation, I believe that three free nights would be appropriate under the circumstances as it was a two bedroom unit and five adults total were inconvenienced. That's not evening taking into account my embarrassment in front of my guests.

Will update again when/if the GM calls.

Oh please. Mistakes happen. Yes this is a bad one (you'd think the smell would have tipped off the cleaning lady), but it wasn't as if the hotel said "sorry - this is your only option." Nor does it appear that anyone personally came into contract with unhygenic matter - as say might happen if you felt something funny when you got into bed and discovered a used condom.

They promptly moved you to another room, did not charge you for the night, and gave you 10k points. Case closed.

Since when did FT turn into a sounding board for grifters?

Agree 100%. You saw the pooh, they moved you, comped you the night and gave you points.

Mike

Since when did FT turn into a sounding board for grifters?[/QUOTE]

"Grifters".... Thats funny. I think not going public with the property name while the GM was on vacation speaks for itself.

But I did ask for your opinion, so thank you. Hopefully one day you will ask for mine.

Mea culpa. As a technical matter, a Grifter would be someone who herself plants the fecal matter in the room and then complains about it.

I should have used a more accurate term that would encompass "a victim with unrealistic or absurd expectations for compensation."

I think the matter is settled. The GM addressed the issue, comped the room, gave bonus points etc.

But . . . at this point our opinions don't matter. The OP didn't feel rightfully compensated, and you can't tell folks how to feel.

Thanks OP for letting us know how it progresses, god forbid we ever stumble on any of those nuggets in one of our rooms someday, we'll have a basis of how to handle it.

But OP, continuing on about how you are dissatisfied will get you the comments you see above. No one can fully relate to what it'll take you to be satisfied at this point.

Reporting what happened and how it resolved matter-of-fact is gold. Reporting how you "feel" and what you personally think is "fair", well, sometimes duck and cover.

what are people doing downing 3 6 packs and then posting on FT

Give me a break, your rate was $85 for a 2 bed-room suite. Let me guess its a cat1 hotel. The room was comped and 10k is way enough The pts should be enough for another free night there not at The Ritz in Paris, so whatever Cat that Hotel is is the amount of pts you should get

Asking for 3 free nights and that room be comped , I now fully understand why you were Embarrassed in front of your guets and it had nothing to do with what was found under the desk