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-   -   Hotel overselling basic rooms? (https://www.flyertalk.com/forum/marriott-rewards/1392298-hotel-overselling-basic-rooms.html)

PHLGovFlyer Sep 28, 2012 10:35 am

Hotel overselling basic rooms?
 
I have a reservation for this fall at the Wailea Marriott using the 7 night point deal.

When I do a fake booking for all 7 nights the web site shows rates starting at $509 per night for a Junior suite. It shows a "Guest Room" with resort view for $551. It also shows several different room types (Terrace suite, ocean view suite, 2 BR suite, and executive suite) with rates from $561 to $829.

The odd part is that when I try to book the individual nights as single night stays several of the nights in the middle of my stay period only return the $551 "Guest Room" as available.

So are they willing to sell suites for all 7 nights and just walk someone with a suite reserved? Or are they actually close to selling out the capacity of the property with just "Guest Room" reservations and will just upgrade people? IOW, are they taking reservations for more "Guest Rooms" than they actually have while suites go un-reserved?

Segments Sep 28, 2012 10:47 am

Hotel overselling basic rooms?
 
Suites have a minimum stay requirement perhaps?

hhoope01 Sep 28, 2012 1:53 pm


Originally Posted by Segments (Post 19401457)
Suites have a minimum stay requirement perhaps?

That is my thoughts as well. I would think given the few number of suites at most properties, minium stay requirements would be a norm.

CPRich Sep 28, 2012 7:47 pm


Originally Posted by PHLGovFlyer (Post 19401382)
So are they willing to sell suites for all 7 nights and just walk someone with a suite reserved?

I would guess that they think they can sell a suite for all 7 nights, so why sell 1 night in the middle and risk leaving it unsold for the rest of the week.

BKKLEE Sep 28, 2012 10:47 pm

using points WITHOUT cash and/or point upgrades gets you a std room.......... with your status and based upon availability you might be upgraded......


Originally Posted by PHLGovFlyer (Post 19401382)
I have a reservation for this fall at the Wailea Marriott using the 7 night point deal.

When I do a fake booking for all 7 nights the web site shows rates starting at $509 per night for a Junior suite. It shows a "Guest Room" with resort view for $551. It also shows several different room types (Terrace suite, ocean view suite, 2 BR suite, and executive suite) with rates from $561 to $829.

The odd part is that when I try to book the individual nights as single night stays several of the nights in the middle of my stay period only return the $551 "Guest Room" as available.

So are they willing to sell suites for all 7 nights and just walk someone with a suite reserved? Or are they actually close to selling out the capacity of the property with just "Guest Room" reservations and will just upgrade people? IOW, are they taking reservations for more "Guest Rooms" than they actually have while suites go un-reserved?


PHLGovFlyer Sep 29, 2012 7:44 am


Originally Posted by CPRich (Post 19404515)
I would guess that they think they can sell a suite for all 7 nights, so why sell 1 night in the middle and risk leaving it unsold for the rest of the week.

This might be it. I did some more digging and there is still some odd behavior.

Yesterday about 6 hours after I first posted on this I checked the availability again. When searching for individual nights all availability for three of the nights in the middle of the week was gone. It simply returned that there were no rooms available on each of those dates and suggested other properties. However, when I searched for availability for 7 nights it gave me the same results of "guest room" plus the several types of suites. This would be consistent with a minimum stay requirement.

A few hours ago I searched again and it was back to giving me similar results as yesterday, however for stays of 5 or 6 nights it also returned a "Long Term Stay" rate for the suites that was pre-paid and non-refundable.

Now searching again it will return suite availability for any length of stay so long as it starts on the first night of my stay, however it still returns only guest room when searching for a shorter stay that starts in the middle of the week.

So it seems there are a lot of varied and rapidly changing minimum stay requirements for the suites that change based on the particular night the stay begins.


Originally Posted by BKKLEE (Post 19405144)
using points WITHOUT cash and/or point upgrades gets you a std room.......... with your status and based upon availability you might be upgraded......

Yes, I'm booked into a std room. The hotel has 497 rooms of which 47 are suites (if I'm reading the fact sheet correctly) so we'll see. Right now I'm assuming I'll be in an ordinary room with a view of the parking structure and anything better than that is just gravy. I don't do much in the room besides sleeping and bathing anyway. Plus every room looks the same when your eyes are closed ;)

SacTownGuy Sep 29, 2012 9:51 am

Yes, I'm booked into a std room. The hotel has 497 rooms of which 47 are suites (if I'm reading the fact sheet correctly) so we'll see. Right now I'm assuming I'll be in an ordinary room with a view of the parking structure and anything better than that is just gravy. I don't do much in the room besides sleeping and bathing anyway. Plus every room looks the same when your eyes are closed

As has been stated here many times you are not likely to get an upgrade in Hawaii. Rather than checking Marriott.com every 10 minutes and analyze every detail go do something productive and when it's time for Hawaii go enjoy it. If you want an upgrade pay for it. My feeling is people take a week off work, spend thousands to fly there, thousands to eat and do activities and then try to save a few hundred bucks on their hotel. You only live once!

SkiAdcock Sep 30, 2012 8:08 am


Originally Posted by SacTownGuy (Post 19406874)
[I]
As has been stated here many times you are not likely to get an upgrade in Hawaii. Rather than checking Marriott.com every 10 minutes and analyze every detail go do something productive and when it's time for Hawaii go enjoy it. If you want an upgrade pay for it. My feeling is people take a week off work, spend thousands to fly there, thousands to eat and do activities and then try to save a few hundred bucks on their hotel. You only live once!

Only part I'd disagree w/ is the thousands to fly there. Most are probably using miles for the air, just as they're (often) using points for the hotel.

To the OP - enjoy the trip to Hawaii!

Cheers.

VickiSoCal Sep 30, 2012 11:54 am

We have always gotten an upgrade in Hawaii, just a better view usually but always something.

MaecDavidMiller Oct 1, 2012 11:05 am


Originally Posted by PHLGovFlyer (Post 19406365)
T...Plus every room looks the same when your eyes are closed ;)

Not true: I have been in some rooms (not Marriott) that have caused nightmares.

http://www.animationmagazine.net/wor...nia-post-2.jpg


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