you are correct there's nothing that forces someone to follow the pest control company's recommendation however it's quite silly not to...just think of the costs associated with an out of control pest issue (Mattresses aren't cheap)...then think of the lost business as a result of the situation getting out of control...I've yet to find anyone who's pushing the boundaries on this issue inside the industry

eventually every apartment complex, hotel, condo will be listed on that sticky...it's like saying there are restaurants and grocery stores without palmetto bugs

hate to say this but folks who travel internationally are more likely to provide free rides to bedbugs than those who stay domestically (remember we haven't had a bedbug issue until the past few years, the common thought is folks brought them back to the US with them from international locations)....socialeconomic factors theirselves do not predict who will bring bedbugs with them other than the fact that those higher on the scale tend to travel more internationally than those lower

I agree that that's definitely a factor.

I would expect that higher revenue properties would have the funds to make a more serious effort both looking for and treating the issue though.

I don't think this is true. This particular clientele stays in 1-5 star properties and stayed in this FI because it was the only Marriott property nearby. I suspect that's the case for lots of people who stay there. It was also not inexpensive, at $149 a night. Yes, I consider that a lot for a FI, and not on par with motel 6 (not that I've ever stayed at one).

I would agree with the PP who said hotels catering to international travelers probably have bigger issues.

I thought you were emailing the hotel management w/ the compliments & complaint, not Marriott corp.

Other than saying we're sorry you had the problem, but glad the hotel stepped up to the plate (for the most part) & thanks for letting us know about the cleaning, what exactly were you expecting from Marriott corp?

Them forwarding your email to the property actually makes sense to me, since it's the property that needs to know what worked/what didn't.

Cheers.

Dunno. It's just that the last time I had an issue (room not being cleaned for two weeks) and they forwarded it to the hotel, the manager was rude and un-apologetic, so it left a bad taste in my mouth. As if Marriott doesn't want anything escalated.

Well in that case, I would have re-emailed Marriott & told them the manager's attitude, & that it wasn't acceptable. Of course, if it was me, I would have been in the manager's face in person long before the 2 week period :D

But I think it's the norm, unless there's something greviously wrong, for Marriott to forward to the hotel the emails so the hotel can take action (or not).

In the case of the bedbug, it sounds like the hotel did step up to the plate w/ the comp'd room, switch of room & cleaning (well 1/2 of cleaning) & your email to Marriott/which was forwarded to the mgr, resulted in an additional apology (and probably a learning/teaching experience).

Cheers.

i wonder if someone should start a list of properties with bedbug problems. I'd rather not get the 100k points than ruining all my clothes.

I can't speak for "red roof or motel 6" but all hotels (including Fairfield Inn's) have a financial incentive to be sure they immediately and properly treat all situations (and even the smallest Fairfield Inn has the resources to properly handle such a situation)

Yes, but do they? Do they have the management and staff who care? Do they follow SOP?

Let me pose the question to Sharon and others which thousands of nights: have you EVER been in 5* hotel suite which had bedbugs?

And the answer was yes. 5* are not exempt from bedbug issues. Enough with it is only the low-end hotels argument.

We get you haven't encountered bedbugs. A lot of us haven't or only a few times. Doesn't mean they don't show up in a room, and have usually been brought there inadvertently by a traveler.

I would hazard a guess that most properties (especially the high-end ones) do follow SOP if there's an infestation. Main reason being $$-driven & 2nd image.

Cheers.

http://www.huffingtonpost.com/2012/0...n_1233907.html

Is the Ritz high end enough for you?

I must admit, the bedbug risk freaks me out a bit and my current practice is to check for bedbug reports before staying at any hotel. If I find a report, I don't stay there. It has been surprisingly difficult to find a moderate-high end Marriott, Hilton or Starwood property in SFO without reported incidents.

I realize that many hotels have had isolated problems. I also realize that the fact that hotel has never had a report doesn't guarantee that it's bedbug-free today. Eventually, I'm going to have to stay at a hotel that has had a reported incident (or more than one) and it's likely, given how often I travel, that I'm going to end up "encountering" the little critters. (And if that happens, I plan to throw everything out except the clothes on my back - and then strip down and walk naked into my house.)

But until every hotel I'd want to stay at has a bedbug report, I'm still planning to choose the ones that are incident-free.

You are certainly careful. To me life is way too short for all that. WAY!