canceled after deadline
 

Yesterday I was denied boarding at the airport, which caused me to miss a hotel reservation on the other end. Actually, I called immediately after leaving the airport at 5 pm, assuming the cancellation policy was 6 pm, day of arrival. Turns out it was 4 pm, which I wouldn't have made anyway, as at 4 I was under the impression I'd be flying. The agent offered to transfer me to customer service to see if they'd waive the charge, but dropped the call and I hung up. I'm wondering now if it's worth it to send an email asking them to waive it?

I'm certainly not thinking I'm entitled to not be charged, but this is the first time this has ever happened, and I'm wondering whether to waste my breath and their goodwill or not.

Why were you denied boarding?

Does it matter?

Long story very short, TSA had some issues with me. So they claim.

Can't hurt. Give it a shot. If you are MR with status, call that CS line first.
The only certainty is if you don't ask, then the status quo remains.

Officially, probably not. In reality, a sob story might help. Or a date change instead of a cancellation.

Looks from your other posts as though you've been having daily run ins with Officers at check points. One of those must have caught up with you in a bad way !

Now that the property has held the room for you overnight, it's going to be a little hard to get anything from them. But, you can try.

Best is to call the property directly (not the 800#). Might as well wait for Monday and get somebody real. Explain your situation and give them the new date you want.

It's much easier for the property to simply shift your reservation night than to refund or issue a credit. And, you've only got one shot at it.

As a future matter, it really is important to call immediately. It may well be that the property can sell the room and when you reach it directly, is just as happy to give you a break and charge the next guy the rack rate.

Maybe TSA will give you a note?

if I am reading your post correctly, you DID cancel immediately - one hour after deadline. It also seems you are MR Gold.

I would check your creit card....you may not actually have been charged. if you have, call the hotel, explained you missed your flight, and DID call to cancel...one hour after deadline.

I have never been denied. if you ARE, go the future stay route others have suggested.

Daily? Let's not exaggerate. And the TSA would tell you it was my decision to leave the airport.

That's more of what I was looking for. It didn't occur to me to call the hotel and not customer service. I haven't checked the credit card, because I was't sure when the charge would go through. But I'll call them directly if it's been charged.

Did they actually cancel the reservation before the call was dropped? I've found it much more likely to have them work with you before the fact, not after. As noted, it certainly couldn't hurt to call. Especially if you are/will be a regular at the hotel.

I have found that when there is a travel issue, Marriott properties have always not charged. (Sorry for the extreme negative negatives, but hopefully that makes sense.) This has always included canceled flights and missed connections, and, even once, when i volunteered to be taken off the plane for compensation and a flight in the morning.

I never had an issue but then again I called ASAP not waited until next day.

Once I forgot and called at 9pm when cutoff was 6pm. However since I was frequent at that hotel and was staying there the night after for few days they didn't give me a grief whatsoever.

Now I am back to staying in different properties (due to change in job) I am not as regular at places as I was in the past.

I called immediately after I saw I wouldn't make the flight. One hour after the deadline. The reservation was canceled, it's juts the call was dropped when she transferred me to customer service to talk about the charge.

There hasn't been a charge, so I'm going to just hope there isn't. I'm a loyal Marriott customer but have never been to this particular hotel and probably won't in the position to stay there again - so the hotel certainly doesn't have any incentive to help me. Learning experience, I guess.

I think you should be fine. I would be surprised if they wouldn't honor the cancellation.

Marriott is very decent regards such situations. You should be OK

Hope usually isn't a good strategy. A call would either confirm no charge or allow you to explain/plead your case. I doubt they will switch and decide to charge you if you call when they weren't going to, so there's nothing to lose and potential gain.