No points for long stays at Renaissance Hotels???
Aug 27, 2011, 5:44 am
#1
Original Poster
Join Date: Sep 2007
Location: Austria
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Posts: 169
No points for long stays at Renaissance Hotels???
Had an 18 nights stay at one of Renaissance hotels. No points posted. Called the hotel and the employee tells me that no points for a special rate called "long stay" are given? So, I give 18 nights to Marriott and get nothing. Does it make any sence? I did not find anything in terms and conditions re no points on long term stays. If this is true, is there is no obligation to inform me upfront before I book such a rate???
Aug 27, 2011, 6:47 am
#2
Join Date: Aug 2006
Programs: MR Plat Lifetime, SPG Plat, Hertz Pres., National Exec.
Posts: 52
Try using the missing stay report function from your on line account summery. This goes directly to Marriott Rewards rather than the hotel and may get you your credit.
If it is denied call the rewards service line and state your case, if the rate rules do not mention the lack of points they may agree and add the points to your account.
If it is denied call the rewards service line and state your case, if the rate rules do not mention the lack of points they may agree and add the points to your account.
Aug 27, 2011, 7:35 am
#3
Join Date: Feb 2006
Location: Cockeysville, MD
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One thing you can do prior to contacting MR: Try to make a similar reservation at the same property again. Look at the Rate Rules for the Long Stay and see if it states no MR or Elite nights for that rate. IF nothing is stated, print that and provide that to MR. This will help your case and get your points and nights.
Aug 27, 2011, 8:23 am
#4
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Location: Austria
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Posts: 169
Thanks for your input. I did both now: reported the issue to the MR and did a copy of the rules, which indeed mention NOTHING about missing points. Let's see how they reply...
Aug 31, 2011, 5:42 pm
#5
Join Date: Oct 2004
Location: Indianapolis area
Programs: Marriott Lifetime Titanium
Posts: 436
I've used long term stay rates many times with never a problem receiving points.
Aug 31, 2011, 7:34 pm
#6
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Had an 18 nights stay at one of Renaissance hotels. No points posted. Called the hotel and the employee tells me that no points for a special rate called "long stay" are given? So, I give 18 nights to Marriott and get nothing. Does it make any sence? I did not find anything in terms and conditions re no points on long term stays. If this is true, is there is no obligation to inform me upfront before I book such a rate???
Aug 31, 2011, 10:33 pm
#7
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I don't get it. Unless something is 30 days, why wouldn't the OP get credit? People have been known to do long vacations - to me 18 days isn't outside the realm of work or vacation, and thus it should be a no-brainer.
Cheers.
Cheers.
Sep 1, 2011, 3:25 am
#8
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
Had an 18 nights stay at one of Renaissance hotels. No points posted. Called the hotel and the employee tells me that no points for a special rate called "long stay" are given? So, I give 18 nights to Marriott and get nothing. Does it make any sence? I did not find anything in terms and conditions re no points on long term stays. If this is true, is there is no obligation to inform me upfront before I book such a rate???
I wouldn't have even called the hotel; I simply fill out the missing stay credit form and fax it along with copy of my hotel receipt. That's always fixed things for me.
Sep 1, 2011, 3:26 am
#9
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I've done 120+ days at the same location. A few of those stays is what got me LT Plat.
Sep 1, 2011, 4:30 am
#10
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), ie if you stay 365 nights you get 365 night of credit and points
Sep 1, 2011, 6:15 am
#11
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To me 18 days isn't a long stay (although if someone was staying in Podunk end of the world it might seem like it
), so there shouldn't be a question about getting points if the stay was booked properly through Marriott channel.Cheers.
Sep 1, 2011, 8:21 am
#12
Join Date: Jul 2001
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Nope, but I thought I recalled reading on this forum that people had to check out at the 29 day mark in order to receive points. I vaguely remember thinking it might have been a RI under discussion, but can't be sure as it's been a while.
To me 18 days isn't a long stay (although if someone was staying in Podunk end of the world it might seem like it), so there shouldn't be a question about getting points if the stay was booked properly through Marriott channel.
Cheers.
To me 18 days isn't a long stay (although if someone was staying in Podunk end of the world it might seem like it
), so there shouldn't be a question about getting points if the stay was booked properly through Marriott channel.Cheers.
Sep 1, 2011, 9:26 am
#13
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
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Posts: 5,472
It puzzles me that when people are given blatantly false information by a Marriott employee, they don't bother to immediately politely challenge the mistaken employee ("Where in the rate rules for my reservation does it say no points?") or immedately escalate the situation to management (Employee X tells me that my rate earns no points. I think he/she is mistaken because it said nothing about this in the rate rules. Can you help me?")
Sep 1, 2011, 9:37 am
#14
Join Date: Sep 2005
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Nope, but I thought I recalled reading on this forum that people had to check out at the 29 day mark in order to receive points. I vaguely remember thinking it might have been a RI under discussion, but can't be sure as it's been a while.
To me 18 days isn't a long stay (although if someone was staying in Podunk end of the world it might seem like it), so there shouldn't be a question about getting points if the stay was booked properly through Marriott channel.
Cheers.
To me 18 days isn't a long stay (although if someone was staying in Podunk end of the world it might seem like it
), so there shouldn't be a question about getting points if the stay was booked properly through Marriott channel.Cheers.
The only thing to watch out for is special long term rates negotiated with the property's sales manager. Every once in a while we'll get a special rate at a hotel and the sales manager will attempt to exclude MR points. They almost always relent when challenged on this point. The vast majority of sales managers, however, know most business travellers are going to put a high priority on points when selecting a property so they don't even consider excluding points from Corp rates.
Sep 1, 2011, 9:53 am
#15
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