Marriott states that the e-folio mailing is not available for stays in all countries. I have never received one after a stay in Mexico. Anybody else experience the same? It might be nice to know if a stay in a certain country will generate the email.

Read up thread and it says US and Canada only.

I just don't get why you can't access your folio on the Marriott website at all, let alone as soon as you check out. When you check out on your hotel room TV, the information is obviously stored on some centralized system. They are able to print the receipt and slip it under your door the night before you check out. They are able to email you a folio eventually. So why can't I log onto the Marriott website and view my folio as soon as I check out? I see no technical reason for this limitation. If it's a process issue (i.e., the hotel needing to finalize/approve the folio before it is released), then so be it; mark the online folio as "finalized" or "not yet final".

As soon as I get my folio, I slip it into an expense envelope and mail it to my employer for reimbursement. However, the charge does not appear on my AmEx until a couple days later, at which time I need to import it into my employer's expense system and itemize the charges. Sadly at that point I no longer have the physical copy of the folio, and the e-folio is never emailed to me in time. So this means that before I mail out the folio, I need to write down what all the charges are so I don't forget them. It's a bit of a pain.

This is obviously not the end of the world, but it is an inconvenience, and one that I would not expect to have in this day and age.


Other than that, the website is quite functional, and makes it easy to locate information.

Of course there are a few quirks (for example, to see the "Restaurants and Lounges" information of any hotel, why do I have to click "explore our hotel" and then click the "Restaurants and Lounges" link within the "Services and Amenities" tab? Just make "Restaurants and Lounges" its own tab, or embed the information within the "Services and Amenities" tab).

But again, the website is quite functional. It's natural to point out the defects, but everything I haven't mentioned works great.

Guys, if having the Folio emailed to you is good enough then I really dont know what to say...perhaps you have not experienced how today's modern technology can simplify your life.

I'm simply asking for more options...all in one location and on the website that I made the purchase with. It's not to much to ask...99.9% of the B&M and E-commerce out there (ebay, Amazon, iTunes, etc etc etc) will allow you to log on to your account and see every transaction and every detail about that transaction. There is a lot to be learned from Hiltons website...good and bad. Marriott having the map showing the locations is almost a no brainer however I still dont think Hilton got the memo (at least with the last trip I booked with them a few months ago). However, their customer stay history is excellent providing PDF's of every stay and points earned for each stay on the Folio.

There's really no excuse for a 3rd party like TripIT to have more logged details about my trips and stays than the company that the transaction actually took place with.

*Again, let's not think I'm bashing Marriott because they are hands down the best chain I've done business with. Their site is beautiful and the UI is really really good....I have the feeling it's the bugs under the rocks that are the reason we havent seen changes to the backend though. Prob would take a complete overhaul which is not a easy/cheap task.

Marriott's Website Goes Retro!
 

I just noticed that when I login and the drop-down box appears, it says:

Name: wxguy
Membership Level:
Platinum (89 Elite nights)
Balance:
xxx,xxx points

Congratulations, you have renewed at Platinum Elite status for 2011.

Woo-hoo! I get to relive 2011 all over again. :eek:

same as reported by another OP so obvioisly something is wrong w/i Marriott.com's system...........
http://www.flyertalk.com/forum/marri...l#post19782068

I noticed today that folio's are now available online in PDF form, has this been available for awhile?

yes............ but not from all props.........