Well, that was your first mistake.

The compensation seems more than adequate, given how cruddy that CL is in the first place.

IMO it was fair.....personally I've never liked when the sale team approached me to rent out the lounge for a private function even on nights when the lounge was scheduled to be closed per normal business hours (ie hold an even Friday evening) - just creates a displeaser for guests that something was taken away even if it really wasn't

That wasn't even my major issue. The hotel is definitly not up to Marriott standards. I did send a quick email to Marriott Customer Relations about all the problems I had thru out my stay:td:

The shame is that this used to be a good property, but has crashed and burned in the past year or so. Granted, it's a very old, spread out building, but it used to be run well.

I've spoken to the GM and found him to be the problem. Until he is replaced, the hotel will continue to be one of the worst properties in the chain. The Herndon Marriott Suites and both nearby SHS are better options.

I figure the manager must have married a Marriott granddaughter and that the family wrote off this hotel, figuring they have to give the guy a job and this way he stays out of the corporate headquarters. Really, there can be no other excuse for this man running a hotel than family obligation.

LOL. Is this the hotel version of the someone must have a picture of the boss w/ a goat? :D

But sorry to hear this particular property is that bad. Good to know & will drop it from my list (Marriott IAD).

Cheers.

What, you found the thread & then couldn't post a link? ;) :p :D

Cheers.

Here you go :p. Post #23 is where socrates stated that breakfast was to be given if the lounge was closed on a holiday falling during the week.

Thanks. I think Marriott Concierge might have said that as well in a dif thread, or maybe I was thinking of this one.

BTW - the only FS I know that explicitly states on their website that the exec lounge is closed on the holidays is the one in Israel, and it's basically the Jewish high holidays eve before & day of. I'd have to check the stickey to see if they provide brekkie coupons instead.

Cheers.

I would expect that location also not to have any kind of hot food available on Sat mornings either, unless they no longer wanted to be certified kosher, as cooking isnt allowed on the Jewish Sabbath

and I for 1 wouldnt want to be the 1 eating eggs that were kept in a warmer for well over 12 hrs

Also I believe its closed on the Jewish Holidays rather then the secular Israeli holidays

No idea. Not Jewish & haven't stayed there. Don't mean to sidetrack the thread, but that's the only FS I found that has a stated policy & it's obviously specific to that property/religious holidays, not the typical 4th of July or Thanksgiving type of thing.

Cheers.

I was able to contact the manager of this location and express my concerns. He offered to give me a free night stay at this location if i wanted to come back again. The issue is I have no plans to come back to that location . So i dont know if i should take it or leave it

Isn't that like being offered a free meal at the restaurant that gave you food poisoning? Clearly he is offering you something for which he won't have to explain himself. He is covering his own rear. Let him know you would prefer points that you can use at a decent Marriott property and listen to him squirm.

In a similar situation I complained at check-out and they took $50 off the bill.

And the mystery continues.

Actually a free night stay for the lounge not being open on a weekday is a pretty good deal & probably the same or worth more than $100.

Do you think you might come back again, or is it truly you won't be in the area again? If it's the latter, tell him you appreciate the offer but since you won't be back again then you'd appreciate points instead & come up w/ some amount - don't get greedy about it though.

If by chance you think you might be back in the area at some point in the future or know someone else who will that you could gift it to, take the free night.

ie - enquiring minds would like to know - which property did this occur OP?

Cheers.