phantom stay?
 

I have a weird situation. I show a stay at the JW Marriott Phu Quoc in my account. It credited points and everything. The only thing is, I didn't make the reservation or stay there. It was a three night stay if it matters. It shows completion as of January 1.

I do not show anything on my credit card statement as of yet though. No pre authorization nor actual charges.

Any ideas? Does this happen? I am thinking about reporting it. I know, I would forfeit the points but I would rather do the correct thing.

Have you ever stayed (or booked) there before? If the hotel already has your Bonvoy details, then they might have been mistakenly applied to somebody else sharing your name. It's far less likely that somebody hacked your account and booked a stay using your payment details - the named guest trick wouldn't work in Vietnam.

But calling Bonvoy to have the stay removed from your account wouldn't do anything at all to ensure that the points and stay credit find their way to the actual guest. I wouldn't feel bad about doing nothing and accepting the "gift"

I would report it - so that there is a paper trail in case a fraud investigation or audit occurs. This has happened to me with a ghost stay in Macau at a property I had never visited - someone mis-typed the number and landed on mine. I reported it, and it was removed.

I have stayed at that hotel. About 2 years ago. Maybe a year and a half. I also had a NYE reservation there two years ago.

I doubt it was a name mix up. My name is VERY unique. I literally have met one other person with my last name in my life. I have never met anyone with the same name.

I am worried about a fraud claim or whatever. But i didn't even have a reservation at the hotel. Would it make sense for someone to impersonate me? I know they wouldn't get the points, but I am ambassador. I suppose they could take the benefits while they stayed there?

Still I would report it and ask them to investigate where the error was made. If you are an Ambassador, the 3 nights won't do anything to tickle your progress, but you will have paper trial that some bat crazy things happened to your account.

I do not think the name has to match, just the number. The reservation on my account had a totally different name.

I got an email from JW Marriott that had this in it:

Thank you for choosing JW Marriott Phu Quoc Emerald Bay as a destination of luxury experiences.
Your invoice was issued with the detail as below:

- Khách hàng / Công ty (Guest / Company): Khach Le
- Mã số thuế (Tax Code):
- Mã khách hàng (Customer Code): 9196820XXXXXXX
- Số hóa đơn (Invoice No.): 00018477
- Mẫu số (Form No.): 1/004
- Kí hiệu (Serial): C25MFO
- Số Fkey (Fkey No.): 52e6aceaa38

Looks like Khach Le? The customer code and Fkey No. is blocked out incase it is important.

Hi FlyingBeanCounter,

We would like to help look into this issue if you may provide below information to us via private mail here or by email below.
Your full name
Marriott Bonvoy account number
Email address associated with your account
Information of a recent stay that posted to your account(hotel name and stay date)

If you prefer to send the information via email, please include your FlyerTalk username or the link to this post.

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]