Why does M's Website SUCK?
 

What dyslexic AI generated "coder" does the M website? The f-ing errors and dead ends are too numerous to list. No consistency from one search to another.
F! Marriott, I get according to. your CEO the focus is on the property NOT the guest, but a shite website hurts BOTH.

A 136 nights so far this year and over $10k spent member.

What dyslexic AI "wrote" your post? Please find someone to translate it into English.

Very professional.

Buy a dictionary if you are confused.

Too bad the M website isn't, eh?

Is it perfect? No … Not at all but is I horrid ? In my opinion no … Actually for me it works just fine.

And yet you have chosen to spend over 70% of your nights this year at Marriott properties.

The OP is not wrong - maybe could have worded it differently - but not wrong. The Marriott website is brutal - yes, it works but not always and some of the settings they have on there make absolutely no sense. For a hospitality company this big this is definitely a fail. I actually just tried to search some rooms and no matter what hotel I choose I am getting no rates whatsoever. I know there are malfunctions sometimes with every website but this one is more of the norm. It is not even close to perfect and far from good.

+1 OP could have written their complaint more clearly. Regardless I believe it is valid. The "hiccup" rate on the Marriott website is much higher than the other travel websites I regularly use (IHG, Southwest, United, Hilton, etc.). I experience issues fairly regularly on both the website and in the app. While it hasn't cost Marriott business yet, it has come close a few times (e.g. booking an IHG stay instead). While I hope they improve the quality of the website and the app, I am not optimistic that will happen. YMMV....

--Jon

two things:

1. In the entirety of dealing with marriott, the website is not the worst issue.
2. I got to post on this thread before it got locked. :D

Perhaps this will motivate Marriott.

https://www.flyertalk.com/forum/marr...y-website.html

Yet Marriott may not be aware of the revenue loss from all their website issues.

IBTL too…

OP could have benefited from some better coding themselves, but not wrong about the M website. It’s pretty pathetic the way it shows errors all the time, and takes a lot of time to load. But since the M is a finely tuned machine to increase profits, I bet the expense of a full do-over gets continuously kicked down the road.

I really hate commenting on this thread due to the way OP’s post was written. Perhaps, they were trying to be funny?

Regardless, as a primary app user, I do agree that the number of error messages that pop up (including those that don’t actually seem to affect my user flows) is a bit much. However, I will say - I actually find Marriott’s app faster than Hyatt’s app, which while beset with fewer errors, seems to chug along slowly with loading many times.

Still, though, Marriott could definitely invest in improving the reliability of their information technology stack.

A prime example today - log in and decide to look at my trips (which I see now the numerical number has been removed?) and I find a reservation that I cancelled some time ago showing up in that area. I keep my cancellation records and confirm that I cancelled it several weeks ago. I entered the reservation but it comes up as an error - I will have to call them to make sure. Simply an inconvenience.
Secondly, I just returned from a small trip and was provided some excellent service from a few employees and wanted to send in a compliment. Guess what - No can do - apparently "the server is being stubborn right now".

I'm having the same issue with cancelled reservations still showing in "My Trips", and error message when you try to view/modify them.
It has been a couple of days. Thought they would have dropped off by now.

On a different topic of the website, it boggles my mind when I get the "too many properties returned to show rates" error. How many returns are shown on a search is entirely within the website control.