Originally Posted by yscleo (Post 36655966)

I've seen price or redemption points up and down over the years. Have save money/points by modifying the bookings.

Originally Posted by GuyIncognito17 (Post 36660093)

I have that option for cash bookings, but not for point redemptions.

Originally Posted by Jon Maiman (Post 36660106)

+1 I only see the modify option for cash bookings in the Android App. To modify a points booking, I have to use the website. It has been that way for a long time (> 1 year).

--Jon

Originally Posted by Jon Maiman (Post 36660106)

+1 I only see the modify option for cash bookings in the Android App. To modify a points booking, I have to use the website. It has been that way for a long time (> 1 year).

--Jon

Originally Posted by Jon Maiman (Post 36660189)

Sally Port Agreed, Marriott making it more difficult to modify points reservations sucks. Not much we can do about it other than be aware of the limitation and workaround it. YMMV...

--Jon

Originally Posted by margarita girl (Post 36660563)

Well, the website hasn't been working for at least 3 days to modify a reservation. I finally gave up and canceled my existing reservations and booked new ones since both had a 4000 pt decrease and I didn't want to miss out on that. The unfortunate thing is the cancellation deadline is now 7 days vs 2 days on my original reservations.

Originally Posted by Adam1222 (Post 36660565)

This isn't an issue of it not working, but rather how you've had to modify award bookings for a long time. To the extent someone in this thread suggested otherwise, I believe they were mistaken.

Originally Posted by margarita girl (Post 36660563)

Well, the website hasn't been working for at least 3 days to modify a reservation. I finally gave up and canceled my existing reservations and booked new ones since both had a 4000 pt decrease and I didn't want to miss out on that. The unfortunate thing is the cancellation deadline is now 7 days vs 2 days on my original reservations.

Originally Posted by Jon Maiman (Post 36660970)

Hmmm.... That is a rather bad turn of events. I haven't tried to modify a points reservation for a few weeks. So I don't any recent data points. margarita girl sorry to hear you're having so much trouble! It shouldn't be this hard...


--Jon

Originally Posted by margarita girl (Post 36660731)

Not sure what you're saying. I've literally modified hundreds of bookings on the website (some of the them being the same reservation being modified up to 20 times as the price kept decreasing) while keeping the same confirmation number. As of 3 days ago, I get the following error message on the very last step where I confirm the modification.



It's definitely not working right now.

(The latest discussion was whether it could be done on the app, and the answer is no. You can't modify a points reservation on the app, but you can cancel it.)