Fairfield devaluation
 

Was surprised to return to a hotel (Fairfield Kuala Lumpur) where I have stayed in the past, to be greeted with this 'notice' at the Reception desk:


Update Regarding Breakfast
Please be informed that our hotel is no longer participating in providing complimentary breakfast as a benefit to Marriott Bonvoy Elite (Platinum & above) members with immediate effect. Breakfast will be chargeable at RM30nett per person per day or you may book our room with breakfast package.

How many other hotels are up to such tricks?

Marriott and its inconsistency in brands.

While Fairfield is advertised has free breakfast for everyone (elite or not), there is an exception for the Asia Pacific region (https://fairfield.marriott.com/amenities/). Look for the little asterisk *.

On this page:
https://www.marriott.com/loyalty/mem...s/guarantee.mi
For the free welcome amenity, there is no mention of free breakfast at Fairfield.

So based on the website, it seems like the Fairfield in Kuala Lumpur is in the right based on Marriott's confusing rules.

They should at least give a half breakfast now that some Fairfield are crediting 1/2 EQNs ( or actually 1 per every two nights, I.e., 0 for 1, 1 for two, 1 EQN for 3, 2 EQN for 4 etc.).

Thanks Puchong. I'm looking to travel to Asia early next year, and have booked some Marriott hotels, including some Fairfields. I had read that Fairfields in Asia may not provide breakfast for all, unlike in N America, but for those places I booked, they do provide breakfast to Elites.

But your experience here is course for concern not only about Fairfield but possibly other Marriott hotels. Some Marriott hotels had lounges, but are not re-opening using the excuse of Covid, while some just close the lounges outright. Now even benefits that had been provided to Elites, can suddenly disappear.

Perfectly timed for anyone who felt they'd (more or less) sussed out the Elite breakfast benefit between brands, comes... a big dollop of inter-brand inconsistency!
Marriott sure keeps ya on yer toes :p
OP, maybe rename this thread to something like "Post your Fairfield Asia Pacific Elite Breakfast Experiences"?
Regrettably, there are likely going to be more and more reports like yours coming in. Also distinguishes the topic from the recently-announced Fairfield EMEA ENC devaluation.

Only a moderator can retitle a thread.

But you can make your suggestion by clicking the triangle at the bottom left corner of the original post (OP).

Hotels can also "temporarily" suspend breakfast, apparently for years, like the RI in New Orleans and stay within the rules.

marriott could be getting too big. Their rules are complicated like an IRS form

Due to the upswing in Covid? :D

So any Marriott can "temporarily" suspend benefits at the whim.

In Taiwan, the oppressive KMT regime imposed a "temporary" Martial Law some time after WWII, which lasted 38 years.

Any chain can change or suspend any benefit at any time they see fit. It's in the terms and conditions and we sign up for it. It's their game, we just choose to play.

The question is whether a chain allows its individual hotels to break their own terms and conditions. Marriott very frequently does - other hotel chains somewhat less so.

Every hotel breaks parent company rules/guidelines/brand standards on a daily basis in some form. It's an indisputable fact. The parent company doesn't "allow" things so much as they have no clue they're even going on. How could they? More than likely each property is getting a single QA visit a year which means that the other 364 days a year they're basically allowed to freelance. The number of guests that fill out post stay surveys in any form (be it Google/Trip Advisor/Expedia or the brand's own) is very, very low. As long as you're not going rogue on the rules, you can bend the hell out of them to your financial advantage into perpetuity and be fine.

Every single chain hotel on a daily basis? Really?

Just how do you think indisputable facts work, exactly?

Sadly, this is basically every company out there.

Gmail doesn't guarantee they won't lose your email due to data loss.
AT&T doesn't guarantee your phone service will work.
Comcast doesn't guarantee your Internet service will work.
Apple iCloud doesn't guarantee they won't lose your synced photos.

Companies are allowed to market one thing in commercials but state something completely different in their TOS.

Based on my near quarter century working at two Hilton properties and 2 corporately managed Marriott properties yes, on a daily basis, really.

According to the Marriott ENC web page only Fairfield by Marriott Copenhagen Nordhavn is giving 1 night per 2 nights. The rest should stilll gove 1 night per 1 night.

I just stayed at a Fairfield Inn that still has their hot tub shot down "due to COVID-19." Apparently, COVID-19 doesn't spread in the pool area, or in the pool. Only in the hot tub, which happens to cost money to heat and treat.

The best part is that if I wanted to wash my hands using some body wash to avoid COVID-19, that would have been impossible, because the communal body wash and conditioner dispensers in my room's shower were empty. And the current tiny Fairfield bar soap matches up with the price point. (No more Paul Mitchell bar.)

I wish these hotels would be honest and say that their cost-cutting efforts refer to the goal of stuffing the owner's pockets with additional green, not being green or healthy. It's too bad, because the hotel was nice, otherwise.

I'm surprised a Fairfield in the US still had one. I thought most lower-end and mid-tier properties decided to get rid of them rather than installing lifts required by the ADA.