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Originally Posted by twitch76
(Post 34273638)
I respectfully disagree.
The hotel did its job of preparing the room for the guest. A clean room is expected as part of the room rate. I will gladly tip for housekeeping services provided during my stay. I have no problems giving my housekeeping staff a daily tip when my room is serviced. I’m not one of those who arrives at a hotel, opens their suitcase, and has it explode across the room with 5 months of possessions for a 2 night stay. I do value a tidy room on vacation and the work the housekeeping staff does contributes to a pleasant stay. |
Originally Posted by stimpy
(Post 34274672)
I don't see any point in insulting Americans nor rest of the world. Neither side is going to change their minds, because their way is embedded in their culture. People talk about the evils of cultural appropriation these days, but what is worse is trying to force your culture on another people. It would be best to accept that they are the way they are for a reason.
Americans will go on tipping and most of the rest of the world will not. Just accept it. But when it comes to the Marriott corporation, which operates globally, their stance in this matter is unacceptable to a huge portion of their clients. If people want to tip housekeepers, let them. If they do not, let them. Marriott should not take a formal stance in cultural differences. |
Originally Posted by jimrpa
(Post 34275849)
I have to disagree. “Housekeeping services provided during my stay” are part of the daily room rate (or should be). We don’t want to walk into the trap of thinking of daily housekeeping as a “value added service”, or else we’ll see a daily housekeeping fee added on top of our beloved “resort fee”, “destination fee”, and “just because we can fee”!
I have no problems giving my housekeeping staff a daily tip when my room is serviced. I’m not one of those who arrives at a hotel, opens their suitcase, and has it explode across the room with 5 months of possessions for a 2 night stay. I do value a tidy room on vacation and the work the housekeeping staff does contributes to a pleasant stay. I'd like to think that "housekeeping services provided during my stay" are part of the daily room rate... but during COVID and the subsequent recovery, the hotel industry (granted, I stay in mostly Fairfields and Hamptons) made it quite clear that daily housekeeping is not a core service. When I first started staying in hotels again during 2020, I was tipping generously at the end of the stay, aware of the economic impact on housekeepers and the fact that daily housekeeping was essentially verboten. That came to a screeching halt when one hotel automatically assessed an undisclosed $5 housekeeping gratuity for a one-night stay in a $100 Hampton. The subsequent recovery, in which daily housekeeping is practically non-existent or like pulling teeth, has caused me to entirely rethink my own practices. Once it became clear that daily housekeeping in anything other than full-service brands isn't returning in full, it became my position that hotels are responsible for providing me a clean room before my stay. I'm a tidy guest who picks up after myself, and so the required housekeeping at the end of my stay is simply the essentials that the hotel has to provide for the next guest. In my opinion (and one that I'm unlikely to change any time soon), this is not a tipped service, it is the cost of the hotel doing business. For turnover cleaning, the housekeeper is working for the hotel, not for the guest; and if they're not paid enough, they need to take it up with the hotel. I treat daily housekeeping differently. If I receive daily housekeeping, I'm happy to tip for it. If I have to lug my own trash to the hallway and request towels or toilet paper at the front desk, I'm not tipping one red cent. I'm fully aware that there are participants in this thread who disagree. That's OK. They can do whatever they want. :) The problem in this thread is that "American Culture" is spoken of as though it is some static entity that is universally agreed upon by all Americans. Hogwash. Culture is always shifting, and nearly impossible to pin down in any objective sense. Just because suggested tips on restaurant receipts has been creeping (used to be 15%, 18%, 20%.... now I regularly see 18%, 20%, and 22%) doesn't mean that "American Culture" is now tipping 20%. It just means that restaurant management (and servers) want us to think that American Culture is now tipping more. (Edit to add: I realize that I'm quite far off the topic of this thread. I'll refrain from going any further down the road of stayover vs. turnover housekeeping. Someone else can have the final word and tell me how wrong I am. :) On topic -- I support anything that makes tipping EASIER... whether that's QR codes, venmo addresses, or (THIS WOULD BE AMAZING) the ability to add it to my bill through the app. But it needs to be voluntary and discretionary, and needs to go entirely to the employee.) |
Originally Posted by twitch76
(Post 34276146)
The problem in this thread is that "American Culture" is spoken of as though it is some static entity that is universally agreed upon by all Americans. Hogwash. Culture is always shifting, and nearly impossible to pin down in any objective sense. Just because suggested tips on restaurant receipts has been creeping (used to be 15%, 18%, 20%.... now I regularly see 18%, 20%, and 22%) doesn't mean that "American Culture" is now tipping 20%. It just means that restaurant management (and servers) want us to think that American Culture is now tipping more. (Edit to add: I realize that I'm quite far off the topic of this thread. I'll refrain from going any further down the road of stayover vs. turnover housekeeping. Someone else can have the final word and tell me how wrong I am. :) On topic -- I support anything that makes tipping EASIER... whether that's QR codes, venmo addresses, or (THIS WOULD BE AMAZING) the ability to add it to my bill through the app. But it needs to be voluntary and discretionary, and needs to go entirely to the employee.) |
Originally Posted by twitch76
(Post 34276146)
To be clear, I have no problem providing a tip to housekeeping when my room is serviced daily. I like to have the bed made up and the bathroom & towels refreshed.
I'd like to think that "housekeeping services provided during my stay" are part of the daily room rate... but during COVID and the subsequent recovery, the hotel industry (granted, I stay in mostly Fairfields and Hamptons) made it quite clear that daily housekeeping is not a core service. When I first started staying in hotels again during 2020, I was tipping generously at the end of the stay, aware of the economic impact on housekeepers and the fact that daily housekeeping was essentially verboten. That came to a screeching halt when one hotel automatically assessed an undisclosed $5 housekeeping gratuity for a one-night stay in a $100 Hampton. The subsequent recovery, in which daily housekeeping is practically non-existent or like pulling teeth, has caused me to entirely rethink my own practices. Once it became clear that daily housekeeping in anything other than full-service brands isn't returning in full, it became my position that hotels are responsible for providing me a clean room before my stay. I'm a tidy guest who picks up after myself, and so the required housekeeping at the end of my stay is simply the essentials that the hotel has to provide for the next guest. In my opinion (and one that I'm unlikely to change any time soon), this is not a tipped service, it is the cost of the hotel doing business. For turnover cleaning, the housekeeper is working for the hotel, not for the guest; and if they're not paid enough, they need to take it up with the hotel. I treat daily housekeeping differently. If I receive daily housekeeping, I'm happy to tip for it. If I have to lug my own trash to the hallway and request towels or toilet paper at the front desk, I'm not tipping one red cent. I'm fully aware that there are participants in this thread who disagree. That's OK. They can do whatever they want. :) The problem in this thread is that "American Culture" is spoken of as though it is some static entity that is universally agreed upon by all Americans. Hogwash. Culture is always shifting, and nearly impossible to pin down in any objective sense. Just because suggested tips on restaurant receipts has been creeping (used to be 15%, 18%, 20%.... now I regularly see 18%, 20%, and 22%) doesn't mean that "American Culture" is now tipping 20%. It just means that restaurant management (and servers) want us to think that American Culture is now tipping more. (Edit to add: I realize that I'm quite far off the topic of this thread. I'll refrain from going any further down the road of stayover vs. turnover housekeeping. Someone else can have the final word and tell me how wrong I am. :) On topic -- I support anything that makes tipping EASIER... whether that's QR codes, venmo addresses, or (THIS WOULD BE AMAZING) the ability to add it to my bill through the app. But it needs to be voluntary and discretionary, and needs to go entirely to the employee.) I don't disagree with you that tipping under these circumstances is dubious. The only thing I would gently point out is that by not tipping, the housekeepers are the only ones who are hurt due to no fault, action or inaction, of theirs, but rather solely due to the hotel management's decisions. While you and I can go to our bosses and discuss compensation, unskilled, low wage earners rarely have any power, so it's not a realistic statement. Again, not telling you that your position is wrong, but rather the outcome does nothing to change the hotel management decision, i.e. it doesn't hurt their revenue or profits. There is a certain economic perversion here. The hotel increases its revenue by reducing housekeeping, the guests tips less because of reduced service, and the poorest, most vulnerable person, the housekeeper, is the one who gets less money. Personally, if the lack of housekeeping bothered me to the point where I'm not tipping, I'd be more inclined to harass the management or stay elsewhere and tell them exactly why. If enough customers did that, daily housekeeping would return and it would be a win-win for everyone except the hotel which doesn't get its extra, ill-gotten gains. |
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