Flight Cancelled - Effects on Booking
 

Hi all,

I have a night booked at the W Fort Lauderdale.

Unfortunately, my flight has since been cancelled and I will miss the night entirely.

Here's the fun part: I booked this with a 40k Titanium certificate, so my insurance can't really help me out.

Does anyone know if Marriott would be understanding in this case?

I suspect all you can do is ask nicely. They don’t have to do anything.

Just happened to me 2 days ago. UA thought I would rather spend the night in NY than HNL. I sent a message to the hotel via Chat with an explanation and asked them to cancel the reservation They said no problem. (I took a screenshot of the chat.) I paid with a 35K cert, and it wasn't returned so I called CS the next day and they redeposited it into my account.

If they re unwilling to refund, you could ask to push to a future date.

David

Call the hotel directly and explain. I've never had a hotel refuse a refund when airline irrops prevented me from arriving on time, even on nonrefundable bookings.

Thanks for the replies.

Props to the W Fort Lauderdale, the 40K certificate was refunded :)

Even in more normal times (whatever those were,) I've found hotels to be understanding about flight cancellations. I've had many and a call to the hotel is usually all it takes. Seldom will you have to escalate it to the CS at the program, but that will also work.

+1

Whenever I have had a flight cancelled and would miss a hotel stay, a simple call to the hotel front desk has been sufficient to get my reservation cancelled (or modified for next day arrival and a shorter duration stay).

--Jon

Always good to call a property if either your flight got cancelled or you're going to be checking in late. Helps to avoid your room being given away needlessly.

David