How to get Missing Points Credited After Checkout
 

It seems that Marriott's system for awarding points on incidentals in 2021 is either broken or deliberately designed to under-award points. You MUST check your account after every stay because it seems as though they almost always under-post the amount of points owed. It seems the points for room rate spend always post correctly, but incidentals are the problem. I have had to do this three times so far in 2021 - one time I was missing over 25,000 points for a stay.

I have tried several methods, but this one seems to work the best:

Call Bonvoy Account Services at 800-627-7468. It can be challenging, but tell the automated system you need to speak to an agent about missing points. The agent has to open a case. Get the case #, then email the final folio explaining the missing points situation to [email protected] along with the case # in the subject line, and they will credit you the points, usually within 48 hours or so.

I used to do this monthly on my drive to the office, except they would not ask for the folio because it was available to them.

I've also seen that incidental spend this year is horribly broken. In fact I just had a stay where they only posted $15 of a few hundred in incidentals. Makes zero sense, and now I have to chase after them to get it corrected. Fortunately I have the folio copy in email so I use the missing stay form and explain that they didn't credit the incidentals and its usually corrected, although I had to go back and forth on one occasion.